Software Quality Operations Scenario Specialist

Role Overview:Join our dynamic team at tsmg as an Operations Support Specialist. In this engaging role, you will leverage both hardware and software tools to effectively collect, process, and manage operational data. We are looking for a proactive individual with exceptional organizational and communication skills, who thrives in fast-paced environments and is eager to adapt to new challenges.

Unity Technologies seeks a Senior IT Event Operations and Executive Support specialist in Mountain View, CA. This role centers on creating seamless technology experiences for both internal and external events. A strong understanding of technical systems and hardware, along with a practical, hands-on approach to event planning and delivery, is essential. Key Responsibilities Oversee all phases of event operations, from initial planning through on-site execution. Learn Unity's technical systems and hardware quickly to provide effective support. Adapt to changing event requirements and anticipate technical needs. Deliver direct support to executives, ensuring meetings and events run smoothly and without technical interruptions. Assist with IT support for global events, prioritizing reliability and minimal disruption. Success Measures Events and meetings are executed smoothly, with technology functioning reliably in the background. Leaders and teams encounter minimal technical issues during important meetings and events. Communicate expectations clearly and address technical challenges proactively. Additional Details Blend project management with hands-on technical responsibilities. Travel internationally up to 20% of the year to support events and technical deployments. Lead technical rollouts for gaming and mobile hardware on a global scale.

We are seeking a highly skilled Senior IT Operations Specialist who is fluent in Korean to join our dynamic team at sbtglobalinc. This role is crucial in ensuring the seamless operation of our IT infrastructure and supporting our global initiatives. The ideal candidate will possess a blend of technical expertise and strong communication skills to effectively collaborate with international teams.

GAQ426R304About the Role:As the Executive IT Support Specialist at Databricks, you will be the primary technical partner for our senior leadership team. Your mission is to provide a seamless, high-touch support experience for C-suite executives, Senior Vice Presidents, and their assistants. This role demands a proactive approach to anticipate needs, enhance productivity, and swiftly resolve issues while maintaining a composed demeanor in high-pressure environments.This position requires in-office presence at our Mountain View headquarters on select days, with potential travel to San Francisco as necessary.Your Impact:Act as the dedicated IT point of contact for Databricks' executive team, ensuring timely resolution of technical challenges.Take a proactive approach in executive support: foresee needs, identify trends, and implement solutions before they become issues.Oversee high-priority escalations from Tier 1 helpdesk teams, driving them to resolution while providing hands-on support for devices, audiovisual setups, meetings, events, and onsite conference rooms.Document best practices and solutions in our Confluence knowledge base to foster knowledge sharing and continuous improvements.Collaborate with IT specialists and engineering teams to implement tools and services that boost executive productivity and collaboration.Efficiently prioritize, manage, and resolve support tickets while identifying areas for process enhancements and improved experiences.

Waymo is pioneering the future of mobility with its cutting-edge autonomous driving technology, aiming to be the world's most trusted driver. Originating from the Google Self-Driving Car Project in 2009, Waymo has dedicated its efforts to creating the Waymo Driver—The World’s Most Experienced Driver™—to enhance mobility access and significantly reduce traffic-related fatalities. The Waymo Driver has successfully powered over ten million rider-only trips, backed by over 100 million miles of autonomous driving on public roads and extensive simulations across more than 15 U.S. states.Waymo Operations is committed to delivering the Waymo Driver worldwide. Our global team is focused on building and scaling the world’s first and leading autonomous fleet and operational platform. From sourcing components to managing end-user relationships, we create and deliver value for Waymo through the structured deployment of the Waymo Driver. Our culture promotes collaboration and celebration, valuing the unique backgrounds and perspectives of all team members while encouraging the sharing of innovative ideas to enhance our service to communities.In this role, you will:Lead and manage the evolution of Waymo's global B2B partner support model, providing exceptional customer support to fleet operator companies managing Waymo autonomous vehicles in commercial operations, as well as overseeing partner-led car validation testing for new hardware and software integrations.Develop and implement a comprehensive support strategy, aligning key performance indicators (KPIs) and driving execution with both vendors and internal teams to surpass these KPIs. This involves analyzing performance metrics, identifying process improvements, leveraging optimal technical solutions, and collaborating with Waymo’s engineering teams to influence tool enhancements.Innovate and advance the program to ensure scalability alongside Waymo and our partner network, adapting to new business models. This requires collaboration with our partner management team and direct engagement with partners to understand their operational workflows and challenges. The role includes domestic and international travel to partner support locations to assess operations and prepare for growth in Waymo partner programs.

Waymo is a pioneering autonomous driving technology company on a mission to become the world's most trusted driver. Established in 2009 from the Google Self-Driving Car Project, our focus has been to develop the Waymo Driver—The World’s Most Experienced Driver™—to enhance mobility access and save thousands of lives lost in traffic accidents. The Waymo Driver underpins our fully autonomous ride-hail service and is adaptable to various vehicle platforms and applications. With over ten million rider-only trips and an impressive record of autonomously traveling over 100 million miles on public roads, along with tens of billions in simulation across 15+ U.S. states, we are shaping the future of mobility.As part of Waymo Operations, our mission is to deliver the Waymo Driver globally. We are a diverse team dedicated to building and scaling the world’s first leading autonomous fleet and operations platform. From sourcing components to managing customer relationships, we create value through the strategic deployment of the Waymo Driver. At Waymo, we celebrate collaboration and diversity, encouraging our team members to share their unique perspectives and ideas to better serve the communities we operate in.This role is hybrid, reporting directly to the Head of Ride Hail Operations.Responsibilities:Ensure uninterrupted operations: Provide real-time operational support to Waymo-owned and partner markets to maintain safety, performance, and service quality.Collaborate across functions: Act as a primary operational liaison between market teams and centralized departments like Enterprise Support and Demand Operations.Oversee Service Quality: Track market-level Service Quality (SQ) metrics, including reliability, ride smoothness, rider experience, safety compliance, and service recovery efforts.Identify Systemic Risks: Represent operations by spotting trends, recurring challenges, systemic risks, and service gaps across markets.Deliver Strategic Insights: Actively generate insights to drive continuous improvement, tool enhancements, process optimization, and stabilization of service quality.Monitor Live Operations: Keep an eye on live operational data, alerts, service indicators, and demand signals to pinpoint emerging issues and service deterioration.Assist in Technical Triage: Support the early identification and escalation of operational and technical issues in collaboration with cross-functional teams to minimize service disruption.

Waymo is a pioneering autonomous driving technology company dedicated to becoming the world's most trusted driver. Originating from the Google Self-Driving Car Project in 2009, Waymo has consistently focused on developing the Waymo Driver—The World’s Most Experienced Driver™—to enhance mobility access and prevent the tragic loss of lives in traffic accidents. The Waymo Driver powers our fully autonomous ride-hailing service and is adaptable to various vehicle platforms and use cases. With over ten million rider-only trips completed, our technology has accumulated more than 100 million miles driven autonomously on public roads and tens of billions of miles in simulation across 15+ states in the U.S.The Software Quality Operations (SWQOps) team is crucial in ensuring the Waymo Driver’s safety, reliability, and quality. Our mission is to develop a scalable and adaptable operation, increasingly enhanced by AI, to provide essential insights for the confident deployment and expansion of Waymo's autonomous vehicle services.Why This Team is Vital to Waymo’s Growth:As Waymo experiences rapid expansion, targeting approximately 20 new cities by the end of 2026, the SWQOps team is integral to this growth, enabling safe and efficient scaling. The Scenario Operations team within SWQOps is responsible for the effective delivery and maintenance of simulation-based directed testing coverage, which assesses the safety and performance of the Waymo Driver as we scale. As a Technical Specialist in Scenario Operations, you will serve as the Subject Matter Expert, bridging the gap between our simulation software capabilities and real-world operational execution.Your Responsibilities:Tooling Development & Optimization: Collaborate with Product and Engineering teams to design, test, and deploy state-of-the-art simulation tools, ensuring they integrate human-in-the-loop (HITL) precision with AI-driven automation for scalable test coverage.Rapid Issue Response: Lead technical processes for rapid-response simulation-based scenario testing. When field issues arise, leverage your deep understanding of the A/V software stack and our tools to facilitate root-cause analysis and fix validation.Policy Development: Act as a key liaison between AI/ML development and operational execution. Define and document new policies, guidelines, and Standard Operating Procedures (SOPs) that incorporate advanced tools and insights into daily vendor workflows.Quality Assurance: Oversee quality assurance processes ensuring the integrity and functionality of simulation tools in testing environments.

Join our innovative team as a Senior AI Automation Engineer within Customer Support Operations at ServiceNow. In this pivotal role, you will leverage cutting-edge AI technologies to streamline operations and enhance customer experiences. Your expertise in automation will play a crucial part in driving efficiency and delivering exceptional service to our clients.

As a Technical Field Specialist, you will take on a vital role as the in-field coordinator for various programs. This position involves hands-on data collection and providing guidance to less experienced field operators. Your leadership will ensure that operations run smoothly and in accordance with the specifications communicated by the Field Operations Manager, Operations Lead, and Client Program Managers and Engineers.Join us in this exciting opportunity to contribute to innovative projects at a leading technology company!

As a Technical Field Specialist at tsmg, you will take on the pivotal role of coordinating in-field programs. This involves not only hands-on data collection but also overseeing and mentoring less experienced field operators. Your guidance will be essential to ensure operations run seamlessly while adhering to the specifications set forth by the Field Operations Manager, Operations Lead, and Client Program Managers and Engineers.This position provides a thrilling opportunity to contribute to cutting-edge projects at a premier technology firm.

Who We AreGatik is at the forefront of transforming B2B supply chain logistics through our innovative autonomous transportation-as-a-service (ATaaS) solution. Our mission is to ensure safe and consistent deliveries while alleviating congestion in freight movement. In 2021, we proudly launched the world’s first fully driverless commercial transportation service in collaboration with Walmart, utilizing our Class 3-7 autonomous trucks in key markets like Texas, Arkansas, and Ontario, Canada.Our proprietary Level 4 autonomous technology, Gatik Carrier™, is specifically engineered to transport freight efficiently and safely across the middle mile. This comprehensive solution features advanced software and hardware, seamlessly integrating into our clients' logistics operations.About the RoleWe are seeking a dedicated and skilled Operations Recruiter to join our Fleet Operations team. Your primary objective will be to expand Gatik’s Autonomous Vehicle Operator (AVO) workforce through full-cycle, high-volume recruitment of Class 3-7 commercial vehicle drivers. You will work in close collaboration with Fleet Operations, Talent Acquisition, and third-party vendors to identify, evaluate, and hire exceptional candidates who fulfill both regulatory and company expectations.This role demands a high level of impact and is suited for individuals who thrive in dynamic environments, demonstrating a passion for operational excellence and effective talent acquisition.This position is located onsite at our Mountain View, CA office!

Join Commure as a Technical Operations Manager in Payer Operations, where you will play a pivotal role in optimizing our operational processes. You'll collaborate with cross-functional teams to enhance our technology solutions, ensuring seamless integration and performance. Your expertise will drive the efficiency of our payer operations, ultimately improving service delivery to our clients.

Join Waymo, a leader in autonomous driving technology, as a Vehicle Planning & Buy-Sell Operations Specialist. In this pivotal role, you will be responsible for optimizing vehicle fleet management while ensuring seamless buy-sell operations. Your analytical skills will contribute to the efficiency and reliability of our vehicle operations, making a significant impact on our mission to enhance transportation for everyone.

Are you passionate about making a positive impact in the lives of others? Do you aspire to find greater fulfillment in your career? Join us at Hope Services, where we are dedicated to empowering individuals with developmental disabilities and mental health needs.As the leading provider of essential services in Silicon Valley, we invite candidates who resonate with our mission and values to apply. Our hiring process is competitive, and we are fervently committed to fostering diversity, equity, inclusion, and belonging across all levels of our organization. >> Hope Services has garnered numerous accolades, including the 2022 Top Workplaces by San Francisco Chronicle, 2022 Top-rated Nonprofit by Great Nonprofits, a Gold Seal of Transparency from Guidestar, and a perfect 100/100 rating in financial health, leadership, adaptability, and culture from Charity Navigator Hope Services offers an EXCEPTIONAL benefits package, which includes Medical, Dental, Vision, 401(k) Retirement, Life Insurance, Tuition Reimbursement, a comprehensive Scholarship Program, generous Paid Vacation and Sick Time accrual plans, and much more! *Hourly Pay Rate: $21.25Position Summary As a Community Support Facilitator, you will provide vital support and leadership for consumers, helping them engage in community activities and access services tailored to their Individualized Personal Plans. Key Responsibilities The key responsibilities of this role include:1. Deliver individualized and group support in community settings as outlined in consumers’ Individualized Personal Plans.2. Create avenues for consumers to become valued and active participants in their communities, fostering interactive relationships with community members.3. Design and facilitate activities that promote relationship-building, skill development, and community engagement, including transportation as needed.4. Encourage and enhance consumer participation in community activities of their choosing.5. Advocate for the needs and rights of the consumers you serve.6. Maintain accurate documentation, including incident reports, case notes, and required forms.

Bespoke Labs is looking for a Business Operations Lead in Mountain View. This position shapes how teams work together and supports ongoing improvements across the company. Role overview This role focuses on refining business operations and guiding strategic projects. The Business Operations Lead works closely with leadership to create and implement processes and policies that help teams operate more efficiently. Key responsibilities Streamline operations to improve efficiency and effectiveness Drive strategic initiatives in partnership with leadership Support cross-functional teams in adopting new processes Help foster a culture of continuous improvement Collaboration Work with leaders and team members from different parts of the organization to ensure that operational changes meet company goals and support growth.

About CyngnLocated in Mountain View, CA, Cyngn Inc. is a pioneering publicly-traded company specializing in autonomous technology solutions. We implement self-driving industrial vehicles, including forklifts and tuggers, in diverse environments such as factories and warehouses across North America. As we advance this innovative technology, we are eager to welcome dynamic and experienced leaders who are passionate about driving progress in this field. If you thrive in a collaborative environment filled with creativity and passion, Cyngn is your ideal workplace.We are both a startup and a public company.With a close-knit team of under 100 employees, Cyngn combines the agility of a startup with the stability of being publicly traded. This unique structure allows our team members to work closely with leadership while enjoying the benefits of equity liquidity.We create today for tomorrow's needs.Our autonomous vehicles are not just concepts; they are actively deployed with real clients today. Your contributions will have an immediate and measurable impact on our operations.We are human, developing technology.At Cyngn, we foster a diverse and welcoming team of intelligent thinkers and compassionate colleagues. Our collaborative culture encourages innovation, and we value every individual's perspective.About this role:We are in search of a Director of Revenue Operations who will reshape our revenue strategies by developing a structured, data-driven growth model that integrates Sales, Marketing, and Customer Success. This pivotal role will oversee funnel design, pipeline analytics, forecasting methodologies, and operational frameworks to ensure consistent and scalable revenue growth. Collaborating closely with the executive team, you will establish rigorous processes and metrics that align with our ambitious revenue objectives and navigate long sales cycles.

Join Aeva as an Operations Program Manager where you'll play a pivotal role in streamlining operations and driving efficiency across our teams. Your strategic mindset and project management skills will empower you to lead initiatives that enhance productivity and foster a culture of continuous improvement. Collaborate with cross-functional teams to ensure that our operations align with business goals and customer needs.

Join Commure, Inc. as a Senior Operations Manager specializing in Infrastructure. In this pivotal role, you will oversee the development and execution of operational strategies that enhance our infrastructure capabilities. You will lead cross-functional teams to ensure operational excellence, drive efficiency, and foster a culture of continuous improvement.Your responsibilities will include managing infrastructure projects from conception to delivery, optimizing processes, and collaborating with various departments to align operations with business objectives.

About UsAt Aurora Innovation, our vision is to revolutionize transportation by making self-driving technology safe, fast, and accessible to all.Discover the Aurora Driver — a transformative force in mobility and logistics that aims to pave the way for a safer, more efficient, and inclusive future.Join us at Aurora, where you will engage in solving complex challenges alongside a team of passionate and talented individuals, enhancing your expertise while broadening your knowledge. For the latest updates, visit aurora.tech or follow us on LinkedIn.We are seeking a dynamic Purchasing Operations Manager who will play a critical role in driving operational excellence within our newly integrated Global Purchasing and Supply Chain (GPSC) organization. This position will focus on evaluating process efficiency, fostering a data-driven culture with advanced analytics, and leading cross-functional enhancements. You will help transition our rapidly growing organization from manual processes to a streamlined, automated operation. As the architect of our supply chain processes, you will oversee the organizational "Playbook" and serve as the main business stakeholder for essential system improvements, ensuring all processes are scalable and compliant with SOX requirements.