About the job
The Software Implementation Consultant at Appian joins the Customer Success team in McLean, Virginia. This position guides clients through each stage of the software project life cycle, beginning after the sales process and continuing through solution delivery. Consultants partner with clients to design, build, and implement custom software and AI solutions using the Appian platform.
What you will do
- Connect with commercial clients after purchase to understand their business processes and technical requirements.
- Define, design, develop, and implement tailored software applications that support digital transformation and help clients gain a competitive edge.
- Work within an agile team to create new relational data models and develop APIs for system integration.
- Identify and deliver AI use cases, applying Appian’s AI capabilities such as retrieval augment generation (RAG), agentic workflows, prompt engineering, and generative models.
- Collaborate with both technical teams and business users at client organizations throughout the development process.
- Help clients become self-sufficient in building their own process applications on the Appian platform.
Work environment
This role is based onsite at Appian’s headquarters in McLean, VA. Team members are expected to work in the office 4 to 5 days a week. Appian emphasizes in-person collaboration to strengthen teamwork, recognize accomplishments, and build lasting professional relationships. Most client meetings also occur face-to-face.

