Software Engineering Team Lead for AI and Search | Redis

At Yotpo, we are pioneering the future of trust and loyalty in eCommerce. Our AI-powered Reviews and Loyalty solutions empower brands to transform casual browsers into loyal customers and passionate advocates. With deep integrations across the eCommerce ecosystem and trusted by over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that enhance conversion rates, strengthen customer relationships, and foster sustainable, profitable growth.As we develop the next generation of Yotpo’s platform, we are also delving into how AI can enhance smarter, more personalized eCommerce experiences. If you are enthusiastic about utilizing AI technologies alongside modern engineering practices, this role offers a fantastic opportunity to make a significant and lasting impact.Our DevOps team is instrumental in ensuring our cloud infrastructure remains scalable, reliable, and secure. As a DevOps Team Lead, you will steer a high-performing, international team, optimize cloud infrastructure, and influence cross-functional projects that directly benefit our customers and all R&D teams.

At Cision, we are dedicated to empowering individuals to create meaningful impacts. Your voice matters here, your ideas are valued, and your unique perspective contributes to our collective success. As a member of our global team, you will flourish in a culture that promotes curiosity, collaboration, and innovation, all while making significant contributions to the brands we support. Join us in redefining communication and forging authentic connections that resonate. Whether you are tackling complex challenges or spearheading innovative initiatives, your growth is our achievement, and together, we’ll shape the conversations of the future. Empower your impact at Cision. Be seen, be understood, be you.

At Yotpo, we are at the forefront of revolutionizing trust and loyalty in the eCommerce landscape. Our AI-driven Reviews and Loyalty solutions empower brands to transform casual visitors into loyal customers and advocates. With robust integrations spanning the eCommerce ecosystem and the confidence of over 30,000 global brands, we provide seamless omnichannel experiences that boost conversion rates, enhance customer relationships, and foster sustainable growth.We are dedicated to crafting secure, reliable, and innovative solutions for our clients. The Security Team is embedded in every facet of Yotpo’s operations, from customer interactions to backend systems. As a Senior Cloud Security Engineer, you will be pivotal in designing, evolving, and automating our cloud security measures. You will also partake in other security domains and initiatives such as Incident Response, Security Monitoring, and Risk Management. Collaborating closely with our DevOps, R&D, and Product teams, you will enhance our security posture and platform.

Join Our Mission to Empower Wealth BuildingAt Trading 212, we are redefining the trading and investing landscape by developing outstanding products that resonate with our users. Our commitment to fostering a culture of excellence and agility is pivotal to our growth.In recent years, we have expanded our client base significantly, growing twenty-fold to over 4 million clients, while the assets managed have increased to over €4 billion.Your RoleDesign and implement scalable, self-healing infrastructure and applications in both public and private cloud settings.Utilize IaaS automation tools such as Terraform, AWS CloudFormation, and Ansible.Facilitate the migration of systems from on-premise setups to AWS/GCP.Manage operational and security alerts and incidents.Enhance monitoring systems for infrastructure, applications, and security.Drive continuous performance improvements and troubleshoot critical components.Engage in knowledge-sharing with colleagues to foster collective growth and provide constructive feedback.This position requires shift work, including public holidays.

Join Our Mission to Empower Wealth BuildingAt Trading 212, we are transforming the landscape of trading and investing. Our innovative products are designed to empower individuals to build their wealth effectively.We believe that a culture rooted in excellence and rapid innovation is essential to our success.With over 4.5 million clients and more than €30 billion in assets under management, we have quickly established a reputation for scale and trust in the financial industry.Your ResponsibilitiesArchitect and implement dynamically scalable, self-healing infrastructure and applications across public and private cloud platforms.Continuously enhance and automate infrastructure designs to boost resilience and scalability.Utilize IaaS automation tools such as Terraform, AWS CloudFormation, and Ansible.Facilitate the migration of environments from on-premise infrastructure to AWS/GCP.Analyze application and infrastructure KPIs, proactively identifying and addressing bottlenecks and potential issues.Design infrastructures that ensure zero downtime.Drive continuous performance improvements and troubleshoot critical components.Engage in knowledge sharing with colleagues to foster growth as the company evolves, valuing honest feedback as a crucial tool for success.Required QualificationsProven expertise in public cloud platforms, specifically AWS and GCP.In-depth understanding of DevOps principles and their practical application in various workflows; experience with CI/CD tools such as GitHub, GitLab, or Jenkins.Hands-on experience with containerization technologies and orchestration systems, including Docker, Kubernetes, EKS/ECS, and Nomad.Solid understanding of Infrastructure as Code practices using tools like Terraform and AWS CloudFormation.Experience in implementing and maintaining configuration management tools such as Puppet and Ansible.Expertise in relational databases including AWS RDS, MySQL/MariaDB/PostgreSQL, and TimescaleDB.Familiarity with messaging services like Amazon MSK, Amazon MQ, Kafka, and RabbitMQ.Strong proficiency in Python and Bash scripting.Preferred QualificationsExperience with on-premise private cloud infrastructure.

About Cision Cision supports a culture where every team member’s ideas and perspectives matter. The company values curiosity, collaboration, and innovation, encouraging employees to contribute meaningfully to the brands it serves. As part of a global team, individuals are empowered to grow while helping shape the future of communication and authentic connections. Role Overview: Staff DevOps Engineer Cision is hiring a Staff DevOps Engineer for its remote teams in Hungary or Sofia, Bulgaria. This role focuses on advancing the company’s cloud, DevOps, and SRE platforms. The Staff DevOps Engineer will design and implement automation, tools, and infrastructure that support reliable, secure, and scalable service delivery across multiple environments. Key Responsibilities Design and build automation, tools, and infrastructure for cloud and DevOps platforms Drive improvements in platform reliability, operational efficiency, scalability, and consistency Collaborate with teams to deliver resilient and well-governed solutions Mentor engineers and promote best practices in cloud infrastructure, automation, CI/CD, and site reliability engineering Report to the Cloud DevOps Manager Location Remote - Hungary Sofia, Bulgaria

About UsAt Redis, we're transforming the way applications deliver speed and simplicity across the globe. Our innovative technology powers the fast apps that you rely on every day—whether checking your flight status or making a credit card transaction, Redis is behind the scenes ensuring a seamless experience. Join us in our mission to create a faster world with simpler solutions.Redis Cloud is the premier SaaS solution for utilizing Redis databases. Our cloud offerings empower clients to easily and securely provision Redis databases for their needs. We are currently on the lookout for a talented Software Engineering Team Leader to spearhead the development of our cloud services and offerings.In this role, you will guide a dedicated team focused on creating and managing the business layer that supports various service models—from straightforward database setups to fully serverless solutions. You’ll work on backend services that enable these offerings and interact across numerous departments, including product management, cloud operations, and engineering, to ensure our services meet customer expectations.The ideal candidate will possess extensive experience in large-scale SaaS solutions and microservices architecture, contributing throughout the product lifecycle, from conception to implementation. Strong leadership skills and a proactive attitude are essential.

Job Summary:A leading global FinTech firm is seeking a skilled and results-oriented KYC Team Lead to become part of its expanding KYC department. In this pivotal role, you will oversee the KYC team’s operations, ensuring that due diligence processes are executed with accuracy, efficiency, and in full regulatory compliance. You will be instrumental in managing daily workflows, nurturing team development, and driving enhancements in both performance and processes. Furthermore, you will collaborate closely with cross-functional teams to mitigate risks during customer onboarding and contribute to the evolution of the company's KYC strategy.Key Responsibilities:Lead, mentor, and foster a high-performing team of KYC analysts, providing regular feedback and promoting a culture of continuous improvement and ownership of team success.Ensure adherence to regulatory standards, internal policies, and industry best practices across all KYC operations. Stay updated on regulatory changes and guide the team in adapting processes accordingly.Supervise the execution of KYC due diligence for both new and existing clients, ensuring compliance with all necessary checks.Continuously assess and refine KYC workflows and procedures to enhance operational efficiency and optimize the client onboarding experience.Analyze high-risk client profiles, including complex cases, and escalate to senior management as necessary. Implement robust risk mitigation strategies throughout the KYC process.Collaborate with internal stakeholders from Compliance, Risk, Legal, and Operations teams to ensure alignment and address concerns effectively.Prepare and present comprehensive reports on KYC activities, team performance, and key metrics. Assist in audits by providing accurate and timely documentation.

Join SumUp as a Senior Database DevOps Engineer in Sofia, where you will be instrumental in developing and maintaining our Cloud Platform infrastructure, specifically tailored for database management that supports our development teams. Your role is crucial in ensuring the availability, performance, and security of our databases through automation and enhanced infrastructure code quality. We seek a seasoned expert eager to safely shift database ownership "left" by implementing standardized automation and comprehensive guardrails. In collaboration with our Platform Infrastructure and Development teams, you will strive to lower costs, enhance self-service tooling, and actively engage in audits related to our database infrastructure. About the Team The DBOps team is part of SumUp's Platform tribe, responsible for the database infrastructure that supports payment and financial products for over 4 million businesses globally. Currently, the team is undergoing a significant transformation, migrating more than 80 legacy databases to Aurora PostgreSQL, establishing robust guardrails, and transitioning database ownership closer to the development teams that rely on it daily. Your contributions will be pivotal in this transition, bringing platform engineering discipline, automation-focused thinking, and database proficiency to a role where the impact resonates throughout the entire engineering organization.

Role Overview Brandwatch is looking for a DevOps Engineer to help strengthen our infrastructure and deployment workflows. This remote role is open to candidates based in Bulgaria, including Sofia. What You Will Do Work closely with teams across the company to automate processes and improve operational efficiency Support the reliability and scalability of our applications Contribute to ongoing improvements in infrastructure and deployment pipelines Location Remote within Bulgaria, or based in Sofia.

Role Overview ocadogroup is hiring an Accounts Receivable Team Lead in Sofia, Bulgaria. This role manages the accounts receivable process, focusing on prompt payment collection and accurate financial records. The position takes responsibility for guiding the team and supporting cash flow goals. What You Will Do Oversee daily accounts receivable operations Lead and support team members to meet targets Promote and implement process improvements Monitor payment collection and resolve issues as they arise Contribute to accurate and timely financial reporting

Role Overview:Join our dynamic team as a Google Cloud Full Stack Developer! In this role, you will be responsible for designing, developing, and implementing innovative cloud-based solutions utilizing the Google Cloud Platform. Your expertise in GCP services, automation, and DevOps practices will be crucial in enhancing operational excellence and driving technological advancements. We seek a proactive individual who thrives in a collaborative environment and is passionate about leveraging cloud technology to create impactful solutions.

Role Overview Cision is looking for a DevOps Engineer II to help strengthen our cloud, DevOps, and SRE platforms. This remote role is open to candidates based in Bulgaria, including Sofia. What You Will Do Design and implement tools, automation, and infrastructure that support reliable, secure, and scalable service delivery across multiple environments. Collaborate with teams across the company to deliver solutions that are consistent and well-governed. Drive improvements in platform reliability, operational efficiency, and scalability. Mentor engineers and share best practices in cloud infrastructure, automation, CI/CD, and site reliability engineering. Report to the Cloud DevOps Manager. About Cision Cision values curiosity, collaboration, and innovation. Team members are encouraged to bring their ideas forward and contribute to the success of the brands we support. Personal growth and shared achievements go hand in hand here. Location Remote within Bulgaria or based in Sofia.

Join our dynamic team as an Office Coordinator Team Lead at evolution, where you will play a pivotal role in streamlining office operations and enhancing team productivity. Your expertise in office management will allow you to lead a dedicated team, ensuring that all administrative tasks are executed efficiently and effectively.In this position, you will be responsible for overseeing daily office functions, coordinating schedules, and ensuring that all team members have the necessary resources to succeed. Your leadership will be crucial in fostering a collaborative environment that encourages growth and innovation.

Job Summary:We are seeking a dynamic and experienced CRM Team Lead to join our innovative FinTech company. This role focuses on overseeing the CRM back-office team, effectively distributing and monitoring daily tasks, and ensuring the seamless execution of operational processes with precision and timeliness. The ideal candidate will possess prior experience in people management within a back-office setting, demonstrate exceptional organizational skills, and have a track record of maintaining high-quality standards in a fast-paced environment.Team Supervision & Task Management:Lead and mentor the CRM back-office team on a daily basis.Delegate tasks efficiently, monitor workload, and ensure the timely completion of assignments.Evaluate individual and team performance, ensuring compliance with internal processes and KPIs.Provide constructive feedback and ongoing support to team members.Assist in the onboarding and training of new hires.Guarantee the accurate execution of CRM and back-office processes.Oversee quality, consistency, and compliance of CRM-related activities.Identify operational challenges and suggest enhancements to workflows and procedures.Act as the primary escalation point for operational or team-related issues.Coordination & Reporting:Collaborate with various internal departments (Sales, Compliance, Payments, Customer Support).Clearly communicate priorities, updates, and changes to the team.

Join our dynamic team as a Customer Support Team Lead for the Night Shift, overseeing our support operations in Bulgaria during LATAM business hours (17:00 – 01:00 Local Time). This is a unique opportunity for a 'Player-Coach' who will lead by example, managing a talented team while resolving complex technical issues directly. As the senior technical authority on your shift, you'll ensure that our software challenges are met with effective solutions while mentoring support agents to uphold exceptional service levels.This is a full-time night shift role, fully remote.Your Responsibilities Will Include:Operational Leadership: Oversee the ticket queue and workload distribution during the night shift to ensure compliance with SLAs. Act as the primary escalation contact for any technical roadblocks, closely collaborating with Engineering and Product teams.Team Development & Coaching: Engage in regular ticket audits and conduct 'live-coaching' sessions. You will guide agents in navigating complex API and ETL troubleshooting scenarios, fostering their professional growth.Advanced Troubleshooting: Take ownership of resolving intricate customer cases through email and video calls. Dive deep into product usage, operational issues, and technical integrations (APIs) to deliver personalized solutions.Consultative Partnership: Become a trusted solution partner for clients, analyzing usage patterns and advising them on best practices to enhance product adoption.Knowledge Management: Identify recurring challenges during the night shift to improve help documentation and verify the efficiency of AI-powered support tools.What We're Looking For:Proven experience in a 2nd line B2B support role within a SaaS environment.Demonstrated ability to lead and mentor a team while remaining hands-on with complex cases and escalations.A consultative approach coupled with genuine empathy for customers.Exceptional written and verbal communication skills, with an emphasis on building trust and rapport. Proficiency in English is essential.Familiarity with support ticketing systems like Zendesk.Strong prioritization and multitasking skills, enabling effective real-time workload management.Preferred Qualifications:Experience with web technologies and related stacks (API, ETL, SQL), with confidence in troubleshooting technical integrations.Prior exposure to ETL / data analytics platforms.Why You'll Love Working With Us:Flexible working hours and the option to work from home.Participation in our internal shares program (EDPP).Budget allocated for job-related training opportunities.Access to modern and stylish office spaces.Eco-friendly merchandise for all employees.

Role Overview Cision is looking for a Lead DevOps Engineer (Observability & Developer Experience) to guide two critical areas within our engineering organization. This remote position is open to candidates based in Hungary or Sofia, Bulgaria. This role focuses on supporting our observability platform and developer tools. The Lead DevOps Engineer will set technical direction for monitoring, logging, CI/CD, and automation, while remaining hands-on with engineering work. Collaboration with cross-functional teams is central, as is a commitment to continuous improvement and innovation across our systems. What You Will Do Lead and mentor a team of DevOps/SRE engineers working on observability (monitoring, logging, alerting) and developer experience (CI/CD pipelines, internal tools). Define the vision and roadmap for observability and developer productivity, aligning with business and engineering needs. Design, implement, and manage monitoring and logging infrastructure to provide clear visibility into system health and performance. Develop and maintain CI/CD pipelines and automation frameworks to support secure, rapid deployments and improve developer workflows. Work closely with engineering and product teams to deliver cross-functional initiatives that build reliability and efficiency into our services. Establish and share best practices for infrastructure management, incident response, and post-mortem analysis. Help define and implement AI tooling and standards, making scalable and secure AI solutions available to developers throughout the company. About Cision Cision supports individuals who want to make a real impact. We value every voice and welcome new ideas, believing that diverse perspectives drive our collective success. Our global team encourages curiosity, collaboration, and innovation, offering the chance to contribute meaningfully to the brands we serve. We aim to redefine communication and foster strong relationships. Whether solving complex problems or building new solutions, employee growth is a shared achievement. Join us as we shape the conversations of tomorrow.

Role Overview Brandwatch is looking for a Staff DevOps Engineer to help strengthen and refine our development and operations. This position can be based remotely in Hungary or in Sofia, Bulgaria. What You Will Do Work with teams across engineering, product, and operations to design, build, and maintain infrastructure solutions. Lead efforts to improve the efficiency and reliability of our technology stack. Mentor junior engineers, sharing knowledge and guiding their technical growth. Take ownership of projects that introduce new tools, processes, or practices to the organization. Who We’re Looking For Experience building and managing infrastructure in a collaborative environment. Comfort working with cross-functional teams to solve complex problems. Interest in mentoring and supporting the development of others.

Yotpo is at the forefront of redefining trust and loyalty in eCommerce. Our AI-driven Reviews and Loyalty solutions empower brands to convert casual browsers into dedicated customers and loyal advocates. With deep integrations across the eCommerce ecosystem and the confidence of over 30,000 global brands, Yotpo provides seamless omnichannel experiences that boost conversion rates, enhance customer relationships, and support sustainable, long-term growth.Our mission is to help brands transform first-time shoppers into lifelong customers through impactful reviews and loyalty initiatives. As we evolve the User-Generated Content (UGC) Product House into a scalable, self-service platform, enhancing our infrastructure is paramount. If you have a passion for technical leadership, engineering excellence, fostering talent, and driving modernization across diverse teams, this could be your ideal opportunity.Your Mission at Yotpo:We are looking for an R&D Team Lead to spearhead our technical modernization efforts, enhance the developer experience, and elevate the engineering quality within the UGC Product House. In this role, you will lead a dedicated engineering team, define the modernization roadmap, and collaborate closely with Experience Teams to ensure rapid, scalable, and reliable product value delivery.This position combines people leadership, architectural guidance, and hands-on technical involvement, working in close partnership with Yotpo’s Infrastructure teams and technical leadership to establish the future foundations of the UGC platform.Your Responsibilities:Modernization Roadmap & Planning: Define and communicate the modernization roadmap for the UGC Product House, ensuring clear prioritization and robust collaboration with engineering and product partners.Team Leadership & Coaching: Lead the Infrastructure Modernization Team, offering mentorship, promoting technical development, and fostering a high-performing engineering culture.Embedded Execution Model: Ensure the team integrates effectively with Experience Teams to implement modernization initiatives and maintain architectural consistency while facilitating knowledge transfer.Hands-on Technical Contribution: Actively engage in complex design and architectural tasks, proof of concepts (POCs), and infrastructure modernization through consistent hands-on execution.Engineering Standards & Best Practices: Define, promote, and enforce engineering standards across the Product House, enhancing quality in areas such as scalability, reliability, performance, and maintainability.