Software Engineering Manager - User Systems

SimpliSafe is dedicated to home security, with a mission to help customers protect what matters most. The company encourages employees to grow their careers while working together to support those who depend on its products. Work Model This Compliance Specialist position follows a hybrid schedule based in Boston, MA. Teams gather in the Boston office for two core days each week, typically Tuesday, Wednesday, or Thursday, to collaborate in person. For the remaining days, employees have the option to work remotely or from the office, offering a mix of flexibility and face-to-face teamwork.

About SimpliSafeAt SimpliSafe, we are dedicated to revolutionizing home security. Our mission is to ensure the safety of every home, and we highly value the careers of our team members. Our workplace fosters a culture of collaboration and innovation, where individuals are encouraged to tackle challenges head-on and make a significant impact. We don’t just want you to work here; we want you to flourish and develop your career with us.We embrace a hybrid work model that allows our teams to balance time between the office and home. Typically, we ask our team to collaborate in our state-of-the-art office on two core days—usually Tuesday, Wednesday, or Thursday—while enjoying the flexibility to choose their work location for the rest of the week. This model provides the best of both worlds, maximizing productivity and work-life balance.Why Join Us?Our continuous growth necessitates the addition of talented, intelligent, and humble individuals who align with our values. Together, we aim to disrupt the home security industry and fulfill our mission of protecting every home.Your RoleWe are seeking a Principal Technical Program Manager to enhance our Engineering team's capabilities in delivering customer-centric product features and improvements. As the fastest-growing home security provider in the U.S., we are competing against established giants like ADT and tech behemoths such as Amazon and Google. To succeed in the expanding IoT home automation security market, we must learn rapidly, collaborate effectively, and innovate creatively. Our engineering team is proud to manage the entire 'full stack', from designing and building hardware circuit boards to coding user interfaces for our mobile applications.At SimpliSafe, we champion a ‘no-ego’, collaborative culture, earning recognition as a 'Top Place to Work' in 2021 by the Boston Business Journal. We strive to solve complex challenges in the home security and IoT sectors while continually evolving to provide our employees with the best possible work experience. If SimpliSafe resonates with you, we would love to connect!In this position, you will collaborate closely with engineering leadership to drive process improvements within the engineering department while ensuring alignment with company goals and facilitating communication with the Executive Team and Board of Directors.

About SimpliSafeAt SimpliSafe, we are a cutting-edge home security company dedicated to safeguarding the lives our customers have built, with a mission to ensure that Every Home is Secure. Our workplace fosters a culture of collaboration and innovation, where individuals can pursue their next challenge and have a significant impact on the lives of those we protect. We're not just looking for employees; we want you to grow and flourish here.We embrace a hybrid work model that allows our teams to balance their time between the office and home. This means we expect our teams to collaborate in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday, while having the flexibility to choose their work location for the remainder of the week.Why Join Us?As we continue to grow, we seek talented, intelligent, and humble individuals who share our values to join us in revolutionizing the home security industry and relentlessly pursuing our mission of keeping Every Home Secure.Role OverviewWe are in search of a Senior Director of UX Design, Research, and Content Strategy to lead the experience strategy across our comprehensive product portfolio, including our app, website, hardware interfaces, and the entire customer lifecycle. This pivotal leadership role comes with a hands-on expectation where you will set the organizational direction, develop and nurture the team, and directly engage in the most impactful work. You will be part of the CPO’s leadership team for product planning and investment decisions, driving UX, research, and content as a cohesive business function. Inheriting a team of 12 (designers, researchers, and content strategists) and a function with substantial momentum, your goal is to elevate existing practices rather than start from scratch. This role represents the next chapter in enhancing SimpliSafe’s UX, research, and content capabilities from craft-focused to outcome-accountable, from reactive to proactive, and from team-level influence to enterprise-level impact.Key ResponsibilitiesOwn and articulate the multi-year UX vision for SimpliSafe's digital and physical products; define the structure, staffing, and measurement of design, research, and content strategy as business outcomes (activation, retention, plan upgrade conversion), with a focus on driving Customer Lifetime Value (CLV).Establish a scalable design system and experience language across all products.

About SimpliSafe At SimpliSafe, we are an innovative home security company dedicated to safeguarding the life you've built. Our mission is to ensure that Every Home is Secure. We foster a culture that values your professional growth as much as our commitment to our customers. With an ego-free environment that encourages collaboration and innovation, we welcome individuals who are passionate about making a significant impact in the home security industry. We don’t just want you to work here; we want you to flourish and succeed. We embrace a hybrid work model, allowing our teams to balance their time between the office and home. Our hybrid approach typically requires in-person collaboration on two core days, often Tuesday, Wednesday, or Thursday, while providing the flexibility to work remotely the rest of the week. This model enables us to leverage the best of both worlds for our productivity. Why Join Us? As we continue to grow, we seek talented, intelligent, and humble individuals who align with our values and are eager to join us in revolutionizing the home security landscape while pursuing our mission of keeping Every Home Secure. Your Role You will be part of SimpliSafe’s Device Cloud Services team, striving to enhance cloud-based systems that allow customers to manage their home security from anywhere globally. We are in search of a driven and experienced Senior Software Engineer to architect, develop, maintain, and take ownership of software solutions. As a backend team, we tackle large-scale distributed challenges, ensuring our customers enjoy real-time access and control over their security systems. Our core principles revolve around life safety, reliability, simplicity, and performance. Key Responsibilities: Design and develop robust solutions, mentoring junior engineers to grasp product requirements and create scalable, reliable systems. Implement and maintain tests to ensure high-level functionality and safe refactoring of solutions. Engage in long-term support and maintenance tasks, including performance optimization, bug fixes, feature enhancements, design improvements, and automation. Document the systems you develop to facilitate future maintenance and upgrades by subsequent developers. Act as an on-call first responder for software under your team's purview.

Join our dynamic marketing and communications team as a Digital Marketing Specialist at JVS Boston! In this pivotal role, you will assist in crafting engaging content, driving program outreach, supporting events, and performing various essential tasks. Your contributions will be vital in promoting JVS Boston’s diverse program offerings, managing our vibrant social media presence, and designing impactful digital and print materials that align with our communication and marketing strategy.We seek a creative individual with a keen eye for aesthetics and a solid background in graphic design, photography, social media campaigns, and versatile writing tailored for diverse audiences. As part of our Advancement department, you will play a crucial role in client-facing outreach and donor engagement efforts.

About SimpliSafeWe are a cutting-edge home security company dedicated to safeguarding the life you've built. Our mission is to ensure that Every Home is Secure. We foster a collaborative and innovative culture where individuals seeking their next challenge can find significant opportunities and make a substantial impact on the lives we protect. We want you not just to work here but to thrive and develop your career with us. We embrace a hybrid work model that allows our teams to balance their time between the office and home. This means we expect our teams to collaborate in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday, while having the flexibility to choose where they work for the rest of the week. This hybrid approach allows everyone to enjoy the best of both worlds.Why We Are HiringAs SimpliSafe continues to enhance the capabilities of our connected security platform, we are expanding our ecosystem of devices, services, and customer experiences. We are on the lookout for dynamic product managers who can define and evolve the foundational capabilities of our platform to deliver reliable, scalable, and intuitive end-to-end customer experiences.We are currently seeking a Principal Product Manager, Camera Platform & Services to lead the platform capabilities that power our camera portfolio. This role involves defining and driving the roadmap across camera hardware enablement, firmware and OTA systems, and video and media pipelines—with a focus on on-device intelligence—to deliver camera experiences that are reliable, high-performing, and adaptable to evolving customer needs.About the RoleSimpliSafe cameras provide customer experiences supported by comprehensive platforms that encompass hardware, firmware, video services, and on-device intelligence. Achieving consistent, high-quality camera experiences in real-world environments demands precise orchestration across these layers.As the Principal Product Manager for Camera Platform & Services, you will set the strategy and roadmap for the platform capabilities that drive SimpliSafe's camera portfolio. You will oversee the core systems that enable consistent device behavior, secure and scalable video processing, delivery, and reliable on-device intelligence across our product range.In this position, you will make platform decisions that balance reliability, performance, and long-term flexibility, allowing partner teams to create differentiated camera experiences on a stable, scalable foundation.

About SimpliSafeSimpliSafe is a leading-edge home security firm dedicated to safeguarding the homes and lives of our customers. We are committed to our mission of ensuring that Every Home is Secure. Our culture fosters collaboration and innovation, providing our team with a supportive environment where they can thrive in their careers. We are not just looking for employees; we are looking for individuals eager to make a significant impact in the lives of those we protect.We embrace a hybrid work model that allows our teams to balance their time between our modern office and their homes. Typically, we come together in our state-of-the-art office on two core days—usually Tuesday, Wednesday, or Thursday—while enjoying the flexibility to choose our work environment for the rest of the week. This approach enables us to utilize the best of both worlds to accomplish our objectives.

About SimpliSafe At SimpliSafe, we're a cutting-edge home security company dedicated to safeguarding the homes and lives of our customers. Our mission is to ensure that every home is secure, and we take pride in fostering a workplace culture that values individual growth and collaboration. We cultivate an environment free from ego, where innovation thrives, and team members can seize significant opportunities to make a meaningful difference in the lives of those we protect. We want you not just to work with us but to flourish and evolve in your career here. To support our dynamic workforce, we embrace a hybrid work model, allowing our teams to balance their time between our innovative office and their homes. We typically gather in-person on core days—Tuesdays, Wednesdays, or Thursdays—while providing flexibility to work remotely the rest of the week, leveraging the best of both worlds to accomplish our objectives. Why We Are Hiring As we continue to expand and excel, we are on the lookout for intelligent, skilled, and humble individuals who align with our values to join us in revolutionizing the home security industry while relentlessly pursuing our mission of keeping every home secure. Your Role SimpliSafe stands at the forefront of the DIY security sector, striving to democratize home safety. Our co-founder, Chad Laurans, said it best: “You shouldn’t have to ask permission to secure your home. You should be able to do it yourself.” With over 3 million Americans under our protection and rapid growth on the horizon, we take pride in our bold innovation, cooperative spirit, and data-driven mindset. Our team follows the best ideas wherever they lead, working collaboratively to achieve optimal results for our customers while continuously analyzing and refining our strategies. In pursuit of this mission, we are seeking a proactive and highly analytical Financial Planning & Analysis Manager to bolster our eCommerce and Customer Acquisition initiatives within the broader Go-To-Market (GTM) framework. This position will also provide essential support across General and Administrative (G&A) functions and play a pivotal role in enhancing financial visibility, planning rigor, and strategic insights across critical growth initiatives. The right candidate will thrive in a fast-paced environment, possess strong analytical skills, and demonstrate a remarkable ability to collaborate across various departments. This role requires someone who can implement scalable processes while also delving into the details to inform strategic decisions. You will directly influence the financial strategies underpinning our customer acquisition and digital commerce investments.

Role Overview Simplisafe is seeking a Senior Manager, Ecommerce Platforms & Operations to guide ecommerce strategy and strengthen operational processes. This position manages the development and ongoing performance of online platforms, focusing on delivering a smooth shopping experience for customers. Key Responsibilities Lead the direction and execution of ecommerce initiatives. Oversee daily operations and continuous improvement of online platforms. Work with teams across the company to support growth and boost customer engagement. Identify and implement solutions that improve the ecommerce experience. Location Boston, MA

Role Overview SimpliSafe is looking for a Product Manager focused on Growth to help shape the next generation of home security solutions. This position is based in Boston, MA. What You Will Do Lead cross-functional teams to deliver projects that drive customer acquisition and retention. Work closely with marketing, engineering, and design to develop and launch new features. Use data and analysis to guide product development and inform the product roadmap. Influence business decisions through strategic thinking and clear communication. Who You Are Bring a strategic and analytical approach to solving product challenges. Comfortable collaborating across disciplines to deliver results. Ready to make a direct impact on SimpliSafe’s growth and customer experience.

About the Role:As the Chief Financial Officer (CFO) at Jewish Vocational Services Inc. (JVS), you will play a pivotal role in shaping our financial strategy and ensuring the sustainability of our mission-driven initiatives. You will oversee financial planning, risk management, record-keeping, and financial reporting, while working closely with the executive team to drive operational efficiency and fiscal integrity.

About SimpliSafe SimpliSafe is a pioneering home security technology company dedicated to safeguarding your home and the life you've built. We are on a mission to ensure Every Home is Secure, and we foster a culture that equally values your career development. Join us in a collaborative, innovative environment where egos are left at the door and growth opportunities abound. We’re not just looking for employees; we want you to flourish and make a significant impact in the lives of those we protect. We embrace a hybrid work model, allowing our teams to balance their time between the office and their homes. This means we expect our team members to come together in our cutting-edge office on two core days of the week—typically Tuesday, Wednesday, or Thursday—while enjoying flexibility for the remaining days. Why are we hiring? As we continue to expand, we are in search of intelligent, skilled, and humble individuals who resonate with our values. Join us as we disrupt the home security industry and relentlessly pursue our mission of ensuring Every Home is Secure. Your Role As a Software Engineer II on the Video team at SimpliSafe, you will play a crucial role in developing and maintaining our cloud-based systems that facilitate live streaming and video recording for SimpliSafe cameras. Your expertise will support backend microservices responsible for ingesting, processing, storing, and delivering real-time video to customers, monitoring agents, and machine learning systems. In this safety-critical domain, reliability, performance, and simplicity are paramount. You will collaborate closely with fellow engineers, product managers, and partner teams to design, implement, and enhance services that provide customers with confidence and visibility into their homes. Key Responsibilities Design, develop, and maintain backend services that enable live video streaming and recording at scale. Write clean, reliable, and thoroughly tested code using contemporary development tools and practices, with an emphasis on maintainability and long-term ownership. Enhance system reliability, performance, and observability through thoughtful design and iterative improvements. Collaborate with senior engineers to adopt best practices for designing and operating distributed systems. Engage in operational responsibilities, including on-call duties, incident response, and post-incident analysis. Participate in design discussions and contribute to the technical direction of the team. Document systems and processes to ensure knowledge sharing and continuous improvement.

About SimpliSafeSimpliSafe is a pioneering leader in home security, dedicated to ensuring that every home is a safe haven. We design and develop user-focused hardware, software, and services that safeguard what matters most. Our workplace embraces a hybrid model, fostering a highly collaborative and low-ego culture.Our hybrid work strategy allows teams to alternate between office and home environments. We encourage our teams to gather at our state-of-the-art office at least two core days a week—typically Tuesday, Wednesday, or Thursday—while enjoying the flexibility to choose their work location for the remaining days. This approach enables us to leverage the best aspects of both remote and in-office work.

ABOUT SIMPLISAFE At SimpliSafe, we are a cutting-edge home security company dedicated to safeguarding the lives you've built. Our mission is to keep Every Home Secure, and we foster a culture that deeply values your career growth. Join us in a collaborative and innovative environment where you can tackle new challenges and make a significant impact on the lives of those we protect. We don't just want you to work here; we want you to thrive. We embrace a hybrid work model that allows our teams to balance their time between the office and home. Typically, we come together in our state-of-the-art office on two core days, often Tuesday, Wednesday, or Thursday, and choose where to work for the rest of the week, benefiting from flexibility and maximizing productivity.

About SimpliSafeAt SimpliSafe, we are dedicated to redefining the home security landscape with cutting-edge technology and a commitment to safeguarding the lives of our customers. Our culture values collaboration, humility, and innovation, providing a supportive environment where you can thrive and advance your career. Join us as we continue to make every home secure.We embrace a hybrid work model that allows our teams to work both in our state-of-the-art office and from home. Our hybrid approach encourages in-person collaboration on core days, typically Tuesday, Wednesday, or Thursday, while allowing flexibility for the remainder of the week.

Role Overview SimpliSafe seeks a Senior Manager of Pricing & Promotions based in Boston, MA. This position leads efforts to refine pricing strategies and shape promotional campaigns that support revenue goals and strengthen market presence. What You Will Do Own the development and optimization of pricing models across products and services. Design and implement promotional initiatives aimed at customer engagement and business growth. Work closely with teams across the business to ensure pricing and promotions align with company objectives and customer needs. Collaboration This role partners with cross-functional groups to create pricing and promotional programs that connect with SimpliSafe customers and support business targets.

About SimpliSafe SimpliSafe stands at the forefront of innovation within the home security sector, committed to ensuring that every household can feel secure. Our mission revolves around delivering accessible and thorough security solutions by designing user-focused products that empower families to safeguard what they cherish the most. We foster a collaborative and agile work environment that promotes continuous learning and growth. Our teams are composed of talented individuals who are enthusiastic about technology, security, and delivering superior customer experiences. Adopting a hybrid work model allows our teams to enjoy flexibility as they balance their time between the office and home. We encourage in-person collaboration during core office days, typically Tuesday, Wednesday, or Thursday, while offering the freedom to choose their work environment throughout the remainder of the week. This approach provides us all with the best of both worlds to maximize our productivity.

SimpliSafe is looking for a Customer Analytics Manager focused on Activations & Adoption to join its Boston-based team. This hybrid role typically involves two days per week in the Boston office, with flexibility for remote work the rest of the week. Role overview This manager shapes strategy for device activation and customer adoption, reporting directly to the Head of Customer Analytics. The work spans analytics for device setup, hardware adoption, subscription activation, and ongoing customer engagement. Insights from this role inform C-suite and board-level decisions, with particular attention to areas like app usage, arming patterns, camera activity, and recurring monthly revenue (RMR) growth. The position leads a team responsible for building and maintaining reporting tools, experimentation frameworks, and forecasts for key business metrics. Collaboration is frequent with partners in Customer Lifetime Value, Acquisition, and Operations. What you will do Lead analytics on device setup, hardware adoption, subscription activation, and customer engagement, translating complex data into clear, actionable insights for senior leadership. Develop and manage the Activations & Adoption Analytics roadmap in partnership with Customer Lifetime Value leaders to enhance team effectiveness. Define success metrics for major initiatives, oversee measurement design (including A/B and multivariate experiments), select statistical methods, and interpret results for business partners. Promote analytics and reporting best practices throughout the organization. Location This is a hybrid position based in Boston, MA. Team members typically work onsite two days per week (most often Tuesday, Wednesday, or Thursday), with remote flexibility for the remainder of the week.

Join Our Team at SimpliSafeAt SimpliSafe, we are dedicated to enhancing home security through innovative technology. Our mission is to ensure that every home is secure by providing comprehensive, always-on systems that encompass devices, professional monitoring, logistical support, and exceptional customer service. The high volume of event-driven data we generate is fundamental to our operations, enabling us to scale reliably and efficiently while adhering to service-level agreements.As we embark on an exciting growth phase, we are investing in a state-of-the-art, cloud-native data platform that positions data as a vital enterprise asset. This is your opportunity to help define and construct the data backbone of a dynamic organization from the ground up.We embrace a hybrid work model, allowing our teams to balance their time between our modern office and remote work. We expect team members to collaborate in person on two key days of the week, typically Tuesday, Wednesday, or Thursday, while enjoying the flexibility to work from home the rest of the time.