Software Engineer - SDET at Sigma Computing | San Francisco

Role Overview Sigma Computing is hiring a Commercial Customer Success Manager to join the team in San Francisco. This in-office position focuses on supporting customers as they use Sigma’s analytics and business intelligence platform. The role centers on building strong client relationships, driving customer satisfaction, and supporting account growth through thoughtful account management. What You Will Do Strategic Account Management: Build and maintain relationships with decision-makers and influencers in high-value customer accounts. Analytics Expertise: Guide customers in getting the most from Sigma Computing’s platform, helping them turn data into actionable insights. Net Dollar Retention (NDR) Growth: Develop and carry out plans to increase NDR by identifying upsell and cross-sell opportunities and reducing churn through proactive engagement. Customer Advocacy: Serve as a bridge between customers and the product team, sharing feedback and advocating for features or integrations that improve satisfaction and retention. Success Plans: Work with customers to design and execute plans that align Sigma’s capabilities with their business goals. Educational Initiatives: Lead training sessions, webinars, and workshops to boost product knowledge and user engagement. Location Requirement This role is based onsite at Sigma Computing’s San Francisco office.

Role Overview Sigma Computing is hiring a Corporate Counsel - Commercial to join the legal team in San Francisco, CA. This in-person role reports directly to the General Counsel. The position calls for strong judgment, careful risk assessment, and close attention to detail. Key Responsibilities Draft and negotiate technology transactions, including: Sales and related agreements (master subscription agreements, data processing agreements, order forms, and non-disclosure agreements) Alliance agreements with third-party partners Cloud infrastructure contracts (such as agreements with AWS, Azure, GCP, and others) Consulting and independent service agreements Conduct legal and regulatory due diligence in international jurisdictions where Sigma Computing plans to enter into technology agreements. Work with cross-functional teams to ensure agreements follow internal corporate policies and processes, and secure approvals from stakeholders to support business goals. Provide legal and commercial support for existing contracts, including assistance with dispute resolution. Offer practical legal advice on a range of legal and business matters to internal teams. Location This position is based on-site in San Francisco, CA.

About Sigma Computing Sigma Computing builds a platform designed to help businesses work smarter with modern data architecture. The company is growing its engineering team in San Francisco and looking for experienced leaders to help shape the next phase of product development. Role Overview This Engineering Manager role focuses on leading and developing a high-performing engineering team. The position involves guiding product strategy, setting priorities, and ensuring consistent progress on project goals. The manager will also support team members' career growth and oversee day-to-day management responsibilities. What You Will Do Work closely with executive leadership, cross-functional partners, and field teams to shape product strategy that aligns with business goals. Support team members in their professional growth through coaching, mentoring, and regular performance feedback. Manage execution and delivery of project roadmaps, ensuring both the business and engineering team are set up for success. Partner with recruiting to attract and hire talented engineers. Promote a culture of ownership and accountability, encouraging high standards within the team. Participate in architectural discussions and help define implementation strategies that turn user needs into efficient technical solutions. Location This position is based in San Francisco, CA.

Role Overview Sigma Computing is looking for a Technical Support Manager to guide and grow a team of Support Engineers in San Francisco. This leader will focus on team development, operational improvements, and customer satisfaction. The position calls for someone who values both innovation and collaboration, and who is comfortable working across departments to deliver a strong customer experience. Main Responsibilities Develop deep expertise in the Sigma Computing platform; strong product knowledge is expected. Lead and mentor a group of Support Engineers dedicated to high-quality customer support. Recruit, train, and continuously develop team members to maintain a high-performing support group. Work closely with Engineering, Design, Product, Customer Success, Sales, and Marketing to ensure customers have a seamless experience. Set and manage strategies tied to performance metrics, including CSAT, Initial Response, SLA, and Time to Resolution. Refine support processes to improve efficiency and service quality. Review support data and identify areas for ongoing improvement. Uphold a reputation for excellence and integrity in relationships across the organization. Location This role is based in San Francisco, CA.

About the Role Sigma Computing is adding to its Technical Support Engineering team in San Francisco. This group recently earned the 2024 Stevie Gold Award for Customer Service. As a Technical Support Engineer, the work centers on helping customers solve technical, business, and data challenges while using the Sigma platform. The position involves close collaboration with Product, Engineering, and Go-to-Market teams to diagnose issues, deliver solutions, and support ongoing improvements to both the product and support operations. What You Will Do Troubleshoot and resolve complex technical issues in real time through live chat, working directly with customers. Take part in on-call rotations to handle high-severity incidents, responding quickly and taking full responsibility for resolution. Partner with development teams to create tools and best practices that improve issue diagnosis and enhance service performance. Contribute to quarterly projects aimed at improving automation, tooling, and processes for greater operational efficiency. Work alongside backend, frontend, devops, design, product, and go-to-market teams to help deliver a strong user experience. Support activities beyond traditional customer support, such as product demonstrations, bug bashes, knowledge sharing, and developing automation or internal tools to streamline operations.

About the RoleAt Sigma Computing, we are revolutionizing the field of business intelligence by transforming complex data analysis into an easily accessible format through our high-performance platform designed for the modern data ecosystem. Our Compiler Team is integral to this vision, converting user-friendly spreadsheet actions into highly optimized SQL queries, thus facilitating seamless exploratory analytics on cloud data warehouses. As part of the Compiler Team, you'll collaborate with a dedicated group of engineers focused on developing the core systems and abstractions that empower Sigma's intuitive spreadsheet interface, ensuring speed, reliability, and scalability for all users.What You Will Be DoingAddress key challenges at the crossroads of data modeling, query compilation, and large-scale interactive analytics, enabling end-users to efficiently query data warehouses without requiring extensive technical expertise.Design, implement, and uphold sophisticated compiler infrastructure and intermediate representations that convert spreadsheet operations into optimized query plans.Utilize advanced optimization techniques to enhance performance and accuracy across diverse query workloads and data architectures.Contribute to both backend (using Rust) and critical frontend frameworks (using TypeScript), refining essential abstractions that facilitate end-to-end workflow optimizations and introduce new features.Diagnose, analyze, and resolve intricate issues, ensuring robustness and maintainability in a rapidly evolving product landscape.Partner with engineers and product stakeholders to review designs and code, championing technical best practices and architectural decisions throughout the team and organization.

Sigma Computing builds an AI platform tailored for cloud data warehouses, helping teams create interactive applications for live data exploration, AI model execution, and automated approvals. Data stays secure within the warehouse. Trusted by organizations like JPMorgan Chase and backed by $662 million in funding, Sigma has earned recognition as Snowflake's BI Data Cloud Product Partner of the Year for three years running and as Databricks' Business Intelligence Partner of the Year. The company now includes over 1,400 employees worldwide and continues to expand, with a new headquarters in Sydney, APAC. Sigma's mission centers on advancing AI-driven analytics for the next generation of data teams. Role Overview The Technical Recruiter will join Sigma Computing's Talent Acquisition team in San Francisco, focusing on hiring for Engineering. This position partners with hiring managers across Software Engineering, Data Engineering, Platform Infrastructure, and AI/ML groups. The recruiter manages the full cycle for highly technical and business-critical roles. Beyond scheduling and coordination, this role requires close engagement with engineering leaders, building talent pipelines in competitive markets, and representing Sigma's mission and engineering culture throughout the hiring process. What You Will Do Oversee end-to-end recruitment for engineering roles, including Software Engineers (Frontend, Backend, Full-Stack), Data Engineers, Platform/Infrastructure Engineers, and AI/ML Engineers. Work closely with Engineering leadership and hiring managers to understand technical needs, team dynamics, and business priorities, then translate these into effective job descriptions and sourcing strategies.

Role Overview Sigma Computing is hiring a Commercial Account Executive in San Francisco. This onsite position plays a key part in the company’s growth by connecting with prospective clients and supporting Sigma’s mission to advance innovation through data. What You Will Do Engage directly with potential customers to introduce Sigma Computing’s solutions Contribute to business development as part of a growing team Support company goals by building lasting client relationships Location Requirement This role is based in San Francisco, CA. Remote work is not available for this position.

About the Enterprise Account Executive Role Sigma Computing is hiring an Enterprise Account Executive in San Francisco, CA. This position plays a central role in building our customer base and supporting the company’s growth. Account Executives at Sigma work closely with leadership and have a direct impact on the organization’s success. What We Look For Ambition to grow personally and professionally Understanding of how data drives innovation and business results Honesty, humility, and a strong work ethic What Matters to You Learning from experienced leaders invested in your development Working in a supportive team environment Making a meaningful contribution in the data space Building leadership skills for a long-term career Key Responsibilities Keep customer, pipeline, and forecast details up to date and accurate in Salesforce

Role Overview Sigma Computing is seeking a Senior Director of Engineering to guide our Core Product Engineering teams in San Francisco. This leader will oversee several groups focused on advancing our core data AI applications. Reporting to the Senior Vice President of Engineering, the Senior Director will shape both technology and team culture. What You Will Do Lead with a product-focused mindset while managing and developing people. Recruit, mentor, and grow team members to support Sigma Computing’s goals, building a culture where urgency and efficiency matter. Work closely with cross-functional partners to improve development practices and processes. Communicate project plans and progress clearly across the organization. What We Look For Deep understanding of building platforms that are simple for less-technical users. Over 10 years of engineering management experience with product teams, including at least 5 years leading organizations. Strong opinions and insight into product development. Curiosity and a drive to learn new technologies quickly. Exceptional technical architecture and engineering skills, adaptable to different technology stacks. Enjoyment in working with top engineers, product managers, and architects. Commitment to excellence, innovation, and pride in your work. Location This position is based in San Francisco, CA.

Role Overview Sigma Computing is building the next generation of data interaction. The platform lets users explore and analyze billions of data rows in seconds, all within a familiar spreadsheet-like interface. Sigma aims to make it simple to analyze, present, and build data-driven applications at scale. AI is central to Sigma's vision for the future. The company is expanding its use of artificial intelligence to help users build in Sigma, surface insights, and make decisions faster. What You Will Do As a Senior AI/ML Engineer, join a team focused on shaping the AI architecture behind Sigma's platform. This work directly impacts thousands of enterprises that depend on Sigma for their data workflows. The team is responsible for designing and implementing the systems that will power Sigma's AI-driven features for years to come. Location This position is based in San Francisco, CA.

About Sigma Computing Sigma Computing offers an analytics and business intelligence platform built for the cloud. The platform enables business users to analyze and share insights directly from cloud data warehouses, without requiring SQL expertise. Sigma serves major enterprises and is backed by leading investors. Role Overview: Director of Strategic Partnerships The Director of Strategic Partnerships will lead Sigma's alliance with Snowflake, a central partner in the company’s ecosystem. This senior leader will drive co-selling efforts, expand joint business opportunities, and focus on revenue growth through the partnership. This position is based on-site in San Francisco or New York City and reports to the Senior Director of Partnerships. What You Will Do Shape and manage the overall Snowflake partnership strategy, setting priorities, investment areas, and go-to-market plans. Act as the business lead for the Snowflake relationship, holding responsibility for partner-influenced and attributed pipeline and revenue. Design and roll out scalable co-selling programs that drive demand and deliver measurable revenue. Lead joint business planning with Snowflake, including quarterly reviews and strategic assessments. Align Sigma sales teams with Snowflake account teams through training, playbooks, and collaboration on deals. Serve as the main escalation point for Snowflake-related deal strategies, executive connections, and partner conflict resolution. Develop and maintain trusted relationships across Snowflake’s Partner, Sales, and Field Leadership teams, influencing seller behavior during active deals. Lead cross-functional projects with Sales, Marketing, Enablement, and Operations to put partnership strategies into practice. Work with Marketing to run joint campaigns, events, and programs that support co-selling and pipeline goals. Monitor partnership performance metrics and report on results.

At Crusoe, we are on a mission to revolutionize the energy and intelligence landscape. Our innovative solutions are designed to empower individuals to harness the full potential of AI, all while prioritizing sustainability and scalability.Join us in shaping the future of AI-driven technology. As a Customer Success Manager, you will play a crucial role in driving innovation and delivering impactful solutions that enhance our clients' experience.About the Role:We are looking for a passionate and experienced Customer Success Manager who possesses a robust understanding of cloud computing, AI, and machine learning (ML). This key role is essential in helping our clients unlock the full value of our offerings, navigating technical complexities, and equipping them with the necessary tools to meet their business and sustainability objectives. This is a full-time position.What You'll Be Working On:Customer Relationship Management: Build and sustain strong relationships with customers, understanding their unique business challenges and technical needs.Technical Guidance and Support: Offer expert technical guidance and support to clients during the implementation and optimization of our cloud-based AI and ML solutions, including Kubernetes.Performance Monitoring and Reporting: Regularly assess and report on client progress, ensuring they meet key performance indicators and achieve optimal return on investment.Industry and Technical Awareness: Continuously update your knowledge on industry trends, technological advancements, and compliance requirements to provide strategic insights to clients.Customer Training: Conduct training sessions and workshops to educate clients on the effective use and advantages of our products and services.Issue Resolution: Proactively address and resolve client issues, ensuring a high level of customer satisfaction and loyalty.What You'll Bring to the Team:Educational Background: A Bachelor's degree in Business, Engineering, or a related field.Professional Experience: Demonstrable experience in customer success, technical account management, or a comparable role within a technology-focused company.Technical Proficiency: Solid understanding of computing platforms, AI, and ML technologies, with the ability to communicate complex concepts effectively.

About Lumafield:Founded in 2019, Lumafield is on a mission to transform the landscape of manufacturing. Our team of seasoned engineers brings extensive expertise across the product development cycle, addressing the frustrations associated with the high costs and complexities of modern manufacturing. We aim to enhance this process.Engineers make crucial, multi-million dollar decisions daily, and require tools that provide unparalleled insight into their products. Lumafield offers exceptional visibility and AI-driven tools that not only pinpoint issues but also generate valuable quantitative data, poised to revolutionize the creation, manufacturing, and utilization of complex products across various sectors. Our journey started with industrial CT scanning, an underutilized yet invaluable tool that facilitates rapid, non-destructive inspection of essential components.We have reengineered the entire system, from X-ray capture and computer vision analysis to web-based collaboration and overall business model, making cutting-edge manufacturing technology accessible to all industries. Our company, much like our platform, is designed for continuous improvement. We are committed to fostering greater intelligence, autonomy, and speed, striving for operational excellence and insightful analytics. And we will continue to evolve.About the Role: As a Customer Success Manager (CSM) at Lumafield, you will be integral in partnering with our customers, advocating for their needs within our organization, and managing accounts to drive business outcomes and revenue growth.You will oversee the customer lifecycle, from post-sale onboarding to renewals and expansions, acting as a trusted advisor for stakeholders, fostering advocacy within accounts, and ensuring customers derive significant value from our products.Operating at the intersection of advanced industrial technology and customer strategy, you will lead business reviews, develop and implement mutual success plans, and enhance net revenue retention through strategic account growth.This role requires not only technical expertise in engineering analysis but also the business acumen to translate technical achievements into tangible business value, facilitating discussions with executive stakeholders within customer organizations.

Join Ambrook as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes. You will be the primary point of contact for our customers, guiding them through our innovative financial solutions. Your expertise will help foster long-lasting relationships and drive customer satisfaction.

The RoleJoin Otter.ai as a Customer Success Manager and play a pivotal role in enhancing our Customer Success team. Reporting to the Senior Manager of Customer Success, you will be instrumental in crafting and executing strategies aimed at customer adoption, retention, and growth, all while consistently surpassing performance targets. Your combination of strategic foresight and tactical expertise will be key in driving customer satisfaction and success.Your ContributionEngage proactively with customers, facilitating technical onboardings, training sessions, demonstrations, webinars, customized success plans, and Quarterly Business Reviews (QBRs).Assist in the development and improvement of internal tools, processes, documentation, playbooks, and materials to optimize customer success operations.Serve as a technical advisor to customers, providing both proactive and reactive support to address any technical challenges that arise.Collaborate closely with Product, Engineering, and Support teams to resolve customer issues promptly and effectively.Share critical insights with Sales, Growth, and Product teams, based on customer interactions, to promote ongoing improvement throughout the organization.Guide customers in adopting new products, empowering them to achieve long-term success and maximize the benefits of Otter.ai.

About UsAt Reducto, we empower AI teams to seamlessly process real-world enterprise data with unparalleled precision. We specialize in transforming unstructured documents, such as PDFs and spreadsheets, into structured data that can be utilized effectively across various applications.Our innovative vision models mimic human reading capabilities, allowing businesses to automate processes, enhance product development, and train sophisticated AI models using their data. In just one year, we have scaled from zero to mid-7 figure ARR and now partner with a diverse range of clients, from top AI teams like Harvey and Vanta to prestigious enterprises including FAANG and elite trading firms.With over $100M raised from industry-leading investors such as a16z, Benchmark, and First Round Capital, Reducto is on a trajectory of rapid growth and innovation.The OpportunityAs our inaugural Customer Success Manager, you will have the unique opportunity to shape and establish our customer success function. You will manage a portfolio of high-value clients, focusing on improving logo retention and net revenue retention (NRR). Collaborating closely with technical teams using our platform, you’ll ensure they maximize the value derived from Reducto’s services, addressing complex document processing challenges efficiently.We would love to meet you if the following resonates:Strategic and Technical Mindset: You possess the ability to engage deeply with technical teams to comprehend their document processing requirements while keeping a strategic perspective on their overarching business goals. Comfortable in discussions about both technical details and business outcomes.Process-Driven Approach: You excel at designing scalable processes and are adept at laying the groundwork for a world-class customer success organization.Data-Driven Decision Maker: Proficient in tracking and analyzing customer health metrics, usage statistics, and business outcomes, you let data guide your decisions and clearly demonstrate ROI to customers.Exceptional Communication Skills: Your ability to engage with both technical practitioners and executive stakeholders is notable. You are skilled in documentation, customer training, and conducting strategic business reviews.Proactive and Independent: You actively monitor customer health, identifying opportunities to enhance value without waiting for issues to arise. Comfortable working autonomously while establishing scalable processes.

As a Customer Success Manager at Campfire, you will take charge of a diverse portfolio of customers, focusing on enhancing their experience, ensuring retention, and fostering long-term success. You will serve as the key liaison to finance and accounting teams, empowering them to extract measurable value from Campfire while confidently managing their core financial operations on our platform.Collaboration is key in this role, as you will work closely with Implementation, Product, Support, and Sales teams to deliver an exceptional customer experience and pinpoint opportunities for expansion and growth.Key ResponsibilitiesCustomer Ownership & SuccessOversee post-implementation success for your assigned customers.Cultivate robust relationships with Controllers, Accounting Managers, and Finance leaders.Drive customer adoption, engagement, and realization of value across accounts.Proactively monitor account health and identify potential churn risks.Lead Quarterly Business Reviews (QBRs), success planning, and regular check-ins.Retention & GrowthManage renewals for your designated book of business.Spot and support expansion opportunities (additional seats, modules, entities, geographical areas, and use cases).Collaborate with the Sales team to scope and finalize upsell and cross-sell opportunities.Maintain precise renewal forecasts and risk pipelines.Product Adoption & EnablementFacilitate customer enablement sessions and workflow optimization reviews.Assist in the rollout of new product features and modules.Ensure customers adhere to best practices and maximize their value from Campfire.Cross-Functional CollaborationWork closely with Implementation to ensure seamless handoffs and successful go-lives.Collaborate with Support and Product teams to resolve issues and escalate customer feedback effectively.Act as the voice of the customer internally to enhance processes throughout the customer lifecycle.

Your Role:Act as the customer advocate within our team, collaborating with internal stakeholders to identify services and processes that lead to outstanding product utilization, customer satisfaction, and loyal advocates.Develop metrics to assess customer relationships, shaping strategies that yield actionable insights such as loyalty and return on investment (ROI).Facilitate the creation of customer references and case studies.Oversee customer onboarding, training, and product adoption.Guide clients on leveraging our tools to achieve their business goals.Promote the use of Augment products from inception, identifying customization needs and further implementation opportunities.Guarantee the renewal of all customer contracts.