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Software Engineer - Integrations

DialpadLondon, UK
Hybrid Full-time

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Experience Level

Experience

Qualifications

Proven experience in software development with a focus on integrations. Strong proficiency in programming languages relevant to integrations (e.g., Java, Python, etc.). Experience with RESTful APIs and web services. Familiarity with cloud platforms and SaaS applications. Excellent problem-solving skills and attention to detail. Strong communication skills and ability to work collaboratively in a team environment.

About the job

About Dialpad
Dialpad is a premier AI-driven customer communications platform, revolutionizing how businesses engage with their customers. With over 50,000 companies globally—such as Netflix, RE/MAX, Uber, Randstad, and Tractor Supply—Dialpad is trusted for fostering robust customer connections through real-time, AI-enhanced insights. For more information, visit dialpad.com.

Join the Dialpad Team
At Dialpad, you'll become part of a dynamic team committed to our mission of ensuring our customers and their employees achieve unparalleled success. We value every interaction and are enhancing each one with a platform that provides real-time insights and automation for our users.

We embrace continuous improvement, encouraging every employee to utilize cutting-edge AI to refine our platform and their skills. We seek individuals who meet our high standards and strive to exceed them. Our goals are ambitious, and achieving them requires a team that operates at the highest level. We look for individuals who are not only driven but also embody the core traits that define our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role
As a Software Engineer on the Integrations team, you'll play a pivotal role in developing Dialpad’s essential native integrations. These integrations facilitate seamless real-time automations and data exchanges between Dialpad and complementary platforms, ensuring our shared customers enjoy a cohesive experience. This includes integrations with Agentic AI, CRMs, ticketing systems, workforce management tools, and industry-specific sectors such as Recruiting, Retail, and Healthcare. You will closely collaborate with engineering peers, product leaders, business executives, Dialpad customers, and external partners. This role will focus on integrations compatible with Agentic AI.

This position reports to our Engineering Manager and can be based in our London office. Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week. 

About Dialpad

Dialpad is a cutting-edge customer communications platform that harnesses the power of AI to redefine business interactions. With a client base that includes industry giants, we are dedicated to enhancing customer relationships through innovative technology that delivers actionable insights.

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