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Software Engineer - Integrations

Dialpad Inc.Bengaluru, India
On-site Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates with a strong foundation in software development principles, proficiency in relevant programming languages, and a passion for creating seamless integrations. Familiarity with AI technologies and experience in working with various APIs is highly desirable. Additionally, successful candidates will demonstrate excellent teamwork, problem-solving skills, and a commitment to continuous learning and improvement.

About the job

About Dialpad
Dialpad is a pioneering AI-enhanced customer communication platform that is revolutionizing the way businesses engage with their customers. Over 50,000 organizations around the world, including industry giants like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, trust Dialpad to foster robust customer relationships through real-time, AI-driven insights. For more information, visit dialpad.com.

Culture at Dialpad
As a member of the Dialpad team, you will be part of a dynamic environment that focuses on our mission to empower our customers and their teams to achieve extraordinary success. We appreciate that every conversation counts, and we enhance each interaction with our platform, which offers real-time insights and automation for our clients.

We thrive on continuous growth, encouraging every employee to utilize cutting-edge AI technology to constantly improve our platform and their professional skills. We are looking for individuals who not only meet our high expectations but exceed them. Our ambitious goals require a team that operates at peak performance, and we seek team members who embody our core values: Resourceful, Inquisitive, Positive, Tenacious, and Compassionate.

Your Role

As a Software Engineer on the Integrations team, your primary responsibility will be to develop and enhance Dialpad’s essential native integrations. These integrations facilitate real-time automation and data exchange between Dialpad and various complementary systems, ensuring our shared customers enjoy a cohesive unified experience. This includes integrations with platforms such as Agentic AI, CRMs, ticketing systems, workforce management tools, and specialized sectors like Recruiting, Retail, and Healthcare. You'll work closely with fellow engineers, product managers, business stakeholders, Dialpad customers, and external partners. This role will particularly focus on integrations compatible with Agentic AI.

This position reports to our Engineering Manager and can be based at our offices in London, Buenos Aires, or Bangalore.

What You’ll Do

  • Design, develop, and maintain Dialpad’s critical native integrations, including platforms like Zendesk, HubSpot, and AthenaHealth.
  • Create architectural design and specification documents.
  • Implement robust features with appropriate testing mechanisms to ensure reliability and performance.

About Dialpad Inc.

Dialpad is at the forefront of transforming customer communication through its innovative AI-driven platform, enabling businesses to connect better with their clients and foster lasting relationships.

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