About the job
About Us
At Sierra, we are revolutionizing the way businesses engage with their customers by building a cutting-edge platform that harnesses the power of AI. Our headquarters is located in the vibrant city of San Francisco, with additional offices expanding in Atlanta, New York, London, France, Singapore, and Japan.
Our company culture is deeply rooted in our core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide our actions and foster an environment where innovation thrives.
Sierra was co-founded by visionary leaders Bret Taylor, who currently serves as the Board Chair of OpenAI and has a rich history with Salesforce and Facebook, and Clay Bavor, who previously led Google Labs and spearheaded initiatives like Google Lens and Project Starline.
Your Role
As a Software Engineer focusing on Infrastructure at Sierra, you will play a pivotal role in designing, constructing, and maintaining the foundational systems that empower our AI platform. Your expertise will ensure that our infrastructure is not only secure and reliable but also scalable, allowing product teams to execute their work with agility and confidence.
Guarantee the reliability, scalability, and performance of our platform and LLM inference serving in response to increasing traffic demands.
Develop and oversee cloud infrastructure using Terraform to create secure, scalable, and reproducible environments.
Establish and manage a self-service infrastructure platform to empower engineering teams in deploying and operating services independently.
Take ownership of and improve CI/CD pipelines and release management processes, facilitating rapid and reliable deployments across Sierra’s platform.
Design and manage distributed systems utilizing distributed databases, retrieval systems, and machine learning models.
Develop and sustain core data serving abstractions along with essential authentication and security features (SSO, RBAC, authentication controls).
Effectively navigate and integrate our technology stack with enterprise customer environments in a scalable and maintainable manner.

