companyHarness, Inc. logo

Software Engineer II - Customer Experience

Harness, Inc.Bengaluru, Karnataka, India
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Mid to Senior

Qualifications

To thrive in this role, candidates should possess strong technical acumen and excellent problem-solving skills. A proactive approach to customer service and a desire to innovate and improve processes are essential. Experience with software development and customer support in a tech environment will be advantageous.

About the job

Harness is at the forefront of transforming software delivery with our cutting-edge AI platform, founded by renowned technologist and entrepreneur Jyoti Bansal, who previously established AppDynamics, acquired by Cisco for $3.7B. With around $570M in funding and a valuation of $5.5B, we are supported by top-tier investors such as Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, and Citi Ventures. As the landscape of software development evolves with AI accelerating code generation, the real challenge now lies in optimizing the stages that follow coding—like testing, deployments, application security, reliability, compliance, and cost management. Harness is addressing these challenges with advanced AI and automation, enabling teams to deploy software more quickly while ensuring security and governance throughout the delivery lifecycle.

Harness AI, along with our Software Delivery Knowledge Graph, provides profound context and intelligent automation across the software delivery process, embedding governance and policy-driven controls throughout the platform.

In the past year, Harness facilitated over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, and managed $2.8B in cloud expenses—empowering clients like United Airlines, Morningstar, and Choice Hotels to speed up releases by up to 75%, cut cloud costs by as much as 60%, and achieve a tenfold improvement in DevOps efficiency.

With a global presence spanning 26 offices in 25 countries, Harness is shaping the future of AI-driven software delivery. We invite exceptional talent to join us in accelerating this transformative journey.

Position Summary

We seek a technically proficient engineer to join our Customer Experience team, capable of simplifying complex technical topics with ease. You will serve as an ambassador for Harness’ product suite, conducting in-depth troubleshooting to resolve customer issues swiftly. Your role will also include providing insightful recommendations for product enhancements to be executed by our development teams.

About the Role

  • Ensure user satisfaction by efficiently handling and resolving Tier 1-3 product support issues with minimal developer involvement. Manage incident processes for significant customer issues to meet SLAs.
  • Assist users with onboarding, third-party integrations, license management, and feature requests.
  • Collaborate with Product and Engineering teams as necessary to improve the user experience of the platform.
  • Partner with account managers (CSM) to onboard and support our customers.
  • Offer technical guidance and best practices as a subject matter expert in our modules.

About Harness, Inc.

Harness is a pioneering AI Software Delivery Platform that revolutionizes how software is delivered. With substantial backing and a commitment to innovation, we empower businesses to enhance their software delivery processes while ensuring compliance and security.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.