Software Engineer - Human-Computer Interaction Labs

Join Our Team at Pylon Labs!At Pylon, we are on a mission to redefine the B2B post-sales landscape. Our innovative all-in-one platform leverages conversational data and advanced intelligence to empower our clients to manage their operations seamlessly and in real-time.Pylon is proudly backed by top-tier investors including a16z, BCV, General Catalyst, and Y Combinator.Today, over 1000 companies, including notable names like Linear, Cognition (the team behind Devin), Modal Labs, and Incident.io, rely on Pylon for their support and customer success workflows. We are also honored to be featured on the Enterprise Tech 30 List.Our product encompasses a vast problem space, presenting numerous opportunities for impactful contributions. We are eager to bring on board several exceptionally skilled software engineers across various tech stacks.Are You the Right Fit?You prefer coding over meetings and are committed to delivering high-quality work.You possess strong engineering fundamentals, write efficient code, and understand your strengths and areas for growth.You thrive on autonomy and take ownership of your projects.You are located in San Francisco or are willing to relocate, and you value in-person collaboration to foster a vibrant company culture.Familiarity with React, Golang, GraphQL, and AWS is a plus.You will be joining a highly skilled technical team with senior engineers from respected organizations such as Samsara, Affinity, and Airbnb.Perks of Joining Pylon Comprehensive medical, dental, and vision coverage for employees. 401(k) retirement plan with company match. Commuter benefits to ease your travel. Generous parental leave. 14 company holidays and unlimited paid time off. Annual offsite retreats. Free lunch, dinner, and snacks at the office to fuel your day. Fitness stipend to support your well-being.About Pylon LabsFunding: Series B led by a16z and BCV, with a total of $51M raised.Founders: [Details about the founders].

Join Pylon Labs: Pioneering B2B Post-Sales SolutionsAt Pylon, we are at the forefront of innovation, creating a comprehensive B2B post-sales support platform that harnesses conversational data and advanced intelligence. Our mission is to empower our clients to manage their operations seamlessly in real-time.With backing from renowned investors such as a16z, BCV, General Catalyst, and Y Combinator, we are proud to support over 1,000 companies, including Linear, Cognition (creators of Devin), Modal Labs, and Incident.io, in streamlining their customer success workflows with our platform. We are also honored to be featured on the Enterprise Tech 30 List.Your Role and ResponsibilitiesDevelop and integrate security features within the product such as audit logging, RBAC, SCIM, SAML, and more.Oversee security review processes, including SOC 2, ISO 27001, HIPAA compliance, and bug bounty programs.Act as the security expert in pre- and post-sales discussions.Facilitate rapid development while ensuring robust security measures are upheld.Lead projects from customer requests through design to deployment.Who You AreYou have experience in building or shipping security features.You have contributed to security and compliance initiatives in a startup or dynamic environment.You are adept at engaging with customers and clarifying technical decisions.You excel when given autonomy, taking ownership of projects, and managing your own tasks.You are located in San Francisco or are open to relocating, enjoy in-person collaboration, and are committed to fostering a positive workplace culture.You are proficient in technologies such as React, Golang, GraphQL, and AWS.You will be joining a skilled technical team of senior engineers from prestigious companies like Samsara, Affinity, and Airbnb.Perks of Working with Us Comprehensive medical, dental, and vision coverage for employees 401(k) retirement savings plan Commuter benefits Generous parental leave 14 company holidays plus unlimited PTO Annual team offsite

Join Us at Pylon as a Software Engineer - AI AgentsAt Pylon, we are revolutionizing the B2B post-sales landscape. Our comprehensive platform, driven by conversational data and advanced intelligence, empowers businesses to operate seamlessly in real-time.Supported by notable investors such as a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1000 companies, including Linear, Cognition, Modal Labs, and Incident.io. Our inclusion in the Enterprise Tech 30 List shines a light on our impact.With a vast problem domain, we are eager to expand our team of talented software engineers to tackle the exciting challenges ahead. Your contributions will directly influence the development of our innovative solutions.Your RoleDevelop and implement the next generation of AI features at Pylon, swiftly adapting based on user feedback.Enhance the quality and efficiency of existing AI functionalities.Are You the Right Fit?If you prefer coding over meetings and value productivity, you might fit right in.Strong engineering fundamentals and efficient coding skills are essential.Autonomy excites you; you enjoy owning details and managing your projects.Located in San Francisco or willing to relocate? We value in-person collaboration as we cultivate a vibrant team culture.Our tech stack includes React, Golang, GraphQL, and AWS.Join a team of experienced engineers from prestigious companies like Samsara, Affinity, and Airbnb.What We Offer Comprehensive medical, dental, and vision coverage for employees 401(k) retirement plan Commuter benefits Parental leave 14 company holidays plus unlimited PTO Annual offsite retreats Meals and snacks provided at the office Fitness stipend

Who We AreAt Twelve Labs, we are at the forefront of creating innovative multimodal foundation models capable of understanding videos as humans do. Our groundbreaking models have set new benchmarks in video-language modeling, enhancing our capabilities and fundamentally changing how we engage with and interpret diverse media formats.Backed by an impressive $107 million in Seed and Series A funding, our organization enjoys support from prestigious venture capital firms including NVIDIA's NVentures, NEA, Radical Ventures, and Index Ventures, along with visionary leaders in AI such as Fei-Fei Li, Silvio Savarese, and Alexandr Wang. With our headquarters in San Francisco and a significant presence in Seoul, our global reach reflects our dedication to fostering innovation worldwide.We celebrate the individual journeys of our team members, recognizing that our diverse cultural, educational, and life experiences enable us to continuously challenge the status quo. We seek passionate individuals who resonate with our mission and are eager to create a meaningful impact as we expand the horizons of technology to reshape the world. Join us in our quest to revolutionize video comprehension and multimodal AI.About the RoleAs a Senior Backend Software Engineer at Twelve Labs, you will play a pivotal role in developing the server-side infrastructure that powers our new agentic application layer. You'll be an integral part of a small, high-impact team, taking ownership of the essential transition from prototype to a production-ready platform.Travel Requirements: Up to 25% travel to Los Angeles is expected.Candidates should be prepared to travel up to 10% annually for conferences, off-site meetings, and other business-related activities as required. This position may involve participating in on-site interviews and in-person onboarding processes.Your ResponsibilitiesBackend DevelopmentDesign and implement backend services for video processing workflows, including ingestion, transcoding, 4K export, metadata extraction, and timeline operations.Architect scalable and reliable systems to support enterprise-level video workloads using cloud-native infrastructure (AWS, GCP).Develop and optimize APIs that power real-time and asynchronous frontend workflows, focusing on streaming data delivery and long-running job orchestration.Ensure performance and reliability of distributed video processing pipelines, meeting low latency and high throughput requirements.

Join Us at Pylon Labs: Shaping the Future of B2B Post SalesAt Pylon Labs, we are revolutionizing the B2B post-sales support landscape with our all-in-one platform that leverages conversational data and sophisticated intelligence. Our mission is to empower businesses to operate seamlessly and in real-time.We are proudly backed by top investors including a16z, BCV, General Catalyst, and Y Combinator, and currently support over 1000 companies, including Linear, Cognition (creators of Devin), Modal Labs, and Incident.io, in managing their support and customer success workflows.Recognized on the Enterprise Tech 30 List, our product covers a vast problem space, offering numerous opportunities for innovation and ownership. We are excited to welcome several talented software engineers to our dynamic team.Your Role: What You'll DoDevelop and enhance the infrastructure that drives Pylon's AI capabilities, including prompt execution and search infrastructure.Elevate the observability of LLMs through comprehensive AI evaluations, and prepare Pylon's AI for scalable growth.Enhance the quality and performance of our AI features.Are You the Right Fit?You prefer focusing on building and delivering code over excessive meetings.You possess solid engineering fundamentals, code efficiently, and are aware of your strengths and areas for growth.You excel in autonomous environments where you can manage your own projects and details.You are located in San Francisco or willing to relocate, enjoy in-person collaboration, and are committed to fostering a vibrant company culture.Familiarity with React, Golang, GraphQL, and AWS is a plus.Join a team of seasoned engineers from prestigious companies such as Samsara, Affinity, and Airbnb.Our Benefits Comprehensive medical, dental, and vision coverage for employees 401(k) retirement plan Commuter benefits Parental leave 14 company holidays plus unlimited PTO

About UsAt Twelve Labs, we are at the forefront of innovation, creating advanced multimodal foundation models that enable machines to understand videos in a human-like manner. Our groundbreaking approach to video-language modeling is setting new benchmarks, enhancing our ability to analyze and interact with diverse media formats.With an impressive $107 million in funding from leading venture capital firms including NVIDIA’s NVentures, NEA, Radical Ventures, and Index Ventures, as well as visionary AI leaders like Fei-Fei Li and Alexandr Wang, we are strategically positioned to drive global innovation. Our headquarters in San Francisco, along with a significant presence in Seoul, illustrates our commitment to reshaping the future of technology.We celebrate the unique journeys of every individual and believe that our diverse backgrounds fuel our creativity and innovation. We invite passionate individuals who share our mission to join us in transforming video understanding and multimodal AI.Role OverviewUnlike typical video engineering roles that focus primarily on enhancing human playback, at Twelve Labs, we engineer video for machine comprehension. This unique approach prioritizes AI model performance over mere perceptual quality. As the Principal Software Engineer for Video Engineering, you will architect and implement our video processing pipelines, overseeing the entire journey from byte ingestion through to playback. Your work will be pivotal in ensuring our systems are efficient, cost-effective, and tailored for AI-driven video intelligence at scale.Your ResponsibilitiesEnd-to-End Ownership: Lead the design and execution of video pipelines, covering ingestion, decoding, chunking, storage, and playback, applicable to both batch and streaming modes.Codec Expertise: Guide the development of decoding strategies, container format management, and codec implementations, ensuring optimal performance for various video types.

Join Dagster Labs as a Software Engineer specializing in our Observability Product. In this fully remote role, you will play a crucial part in enhancing the visibility and performance of our software solutions. Collaborate with cross-functional teams to develop and implement innovative observability features that empower our users to monitor and optimize their applications effectively.

Join Us in Building a Safer Financial Future.At TRM Labs, we are at the forefront of blockchain analytics and AI solutions, dedicated to empowering law enforcement, national security agencies, financial institutions, and cryptocurrency businesses in their fight against crypto-related fraud and financial crime. Our innovative platforms provide critical intelligence, enabling our partners to trace funds, identify illicit activities, and build robust cases to enhance security across the financial landscape.We are seeking a talented and experienced Senior Frontend Engineer to become an integral part of our rapidly expanding Frontend Engineering team. This team is tasked with designing and developing high-performance product features that analyze blockchain transaction activity on an unprecedented scale. As an early member, you will play a key role in shaping our technology and driving our mission to create a safer financial ecosystem for billions around the globe.Your Contributions Will Include:Developing a large-scale web application that efficiently manages billions of transactions using React and Redux.Collaborating with Backend Engineers, Designers, and Product Managers to build and launch innovative features.Identifying and resolving performance bottlenecks to ensure optimal user experience.Participating in code and design reviews to uphold high standards of quality.Gaining a deep understanding of cryptocurrency and blockchain technologies to inform product direction.Working closely with product leads and clients to define and develop a new category of enterprise software.Keeping abreast of the latest frontend best practices and technologies.

Join Us in Building a Safer WorldAt TRM Labs, we are at the forefront of blockchain analytics and AI solutions. Our mission is to empower law enforcement, national security agencies, financial institutions, and cryptocurrency companies to detect, investigate, and combat cryptocurrency-related fraud and financial crimes. Our advanced blockchain intelligence and AI platforms provide capabilities to trace funds, identify illicit activities, build solid cases, and construct a comprehensive picture of emerging threats. Trusted globally, TRM is dedicated to fostering a safer and more secure world.The AI Engineering Team is focused on developing next-generation AI applications, emphasizing Large Language Models (LLMs) and agentic systems. We aim to create resilient pipelines, high-performance infrastructures, and operational tools that allow for the swift, safe, and scalable deployment of AI systems.We handle petabyte-scale data pipelines, serve models with millisecond response times, and ensure the observability and governance necessary to make AI production-ready. Our team is committed to evaluating and integrating cutting-edge tools within the LLM and agent space, including open-source stacks, vector databases, evaluation frameworks, and orchestration tools that accelerate TRM's innovation.Your Impact:Design and implement a robust agentic framework that facilitates tool utilization, context retrieval, memory, and planning.Create intelligent, modular agents to automate investigative tasks and enhance analyst decision-making.Extend and scale our LLM infrastructure (e.g., OpenAI, Anthropic, local models), focusing on prompt engineering, retrieval-augmented generation, and evaluation loops.Develop safe, observable, and auditable agent behaviors to ensure reliability in sensitive environments.Assess performance across metrics such as reasoning, latency, success rate, and hallucination, iterating based on user feedback and telemetry.Foster a culture of ownership, rapid experimentation, and ethical AI deployment.

Join our dynamic team at unto-labs as a Product Engineer where you will be at the forefront of innovation. In this role, you will design, develop, and enhance our cutting-edge products while collaborating with cross-functional teams. Your contributions will directly impact the product lifecycle, from conceptualization to deployment.

About Unto LabsAt Unto Labs, we are a dedicated team of low-level engineers pushing the boundaries of distributed systems to harness the full potential of modern hardware. Our mission is to revolutionize blockchain technology, innovating from fundamental consensus mechanisms to finely-tuned networking stacks, serving applications that scale globally.About the RoleWe are on the lookout for a talented Systems Engineer to tackle the most complex challenges in distributed, high-performance computing. In this role, you will design and develop critical components of a base-layer blockchain, aiming to extract maximum performance from standard hardware. As part of our dynamic team, you will engage with the entire modern blockchain stack, including cryptography, consensus, distributed systems, and core kernels.Key ResponsibilitiesDesign robust systems ensuring effective process isolation.Develop and test high-performance subsystems from the ground up in C, with a focus on cryptography, consensus algorithms, and networking.Implement sophisticated error correction and data recovery solutions.Contribute to and enhance a suite of custom benchmarking and performance testing tools.QualificationsExtensive knowledge of systems programming languages (C, C++, Rust) with an emphasis on performance optimization.Strong understanding of contemporary CPU architectures, memory hierarchies, and low-level optimization strategies.Expertise in high-performance networking and protocol design.Familiarity with distributed systems and consensus algorithms.Why Join Us?Be at the cutting edge of blockchain technology, working on next-generation performance enhancements within a small, agile, and collaborative team.Collaborate with seasoned experts in high-frequency trading and the development of scalable ecosystems.Contribute to the architecture of a system capable of processing millions of transactions per second.Gain access to state-of-the-art hardware and development tools.Compensation and BenefitsCompetitive salary ranging from $180,000 to $250,000+ USD.Significant equity and potential for growth.A flexible working environment.

Join Us in Building a Safer Financial Future.At TRM Labs, we leverage blockchain analytics and AI technologies to empower law enforcement, national security agencies, financial institutions, and cryptocurrency enterprises in their battle against crypto-related fraud and financial crime. Our robust blockchain intelligence and AI solutions are designed to trace funds, identify illicit activities, construct cases, and provide comprehensive threat assessments. Trusted by leading global organizations, TRM Labs is dedicated to fostering a safer and more secure world.As part of our Data Platform team, you will work alongside a talented group of data scientists, engineers, and product managers to create highly available and scalable data infrastructure essential for TRM's products and services. In the role of Engineering Manager, you will spearhead the development of mission-critical systems and data services that analyze blockchain transaction activities at an unprecedented petabyte scale, contributing to a safer financial ecosystem for millions.Your Impact:Lead and mentor a dynamic team of skilled engineers, fostering a culture of technical excellence and collaboration.Provide ongoing coaching and technical guidance to your team and the broader engineering department.Assume responsibility for the quality and timely delivery of your team’s projects, ensuring optimal performance and reliability of critical services.Drive initiatives based on defined goals and measurable outcomes, aligning with key performance indicators (KPIs).Promote best practices in design and usability, developing scalable solutions accompanied by thorough documentation and knowledge sharing.Address escalations from operations and collaborate with various teams to resolve production incidents effectively.Work closely with management and product teams to strategize, estimate, and prioritize roadmap objectives, while identifying upcoming opportunities and risks.Develop highly reliable data services that integrate seamlessly with numerous blockchain protocols.Create and manage ETL pipelines that process and transform petabytes of structured and unstructured data in real time.Design efficient data models for optimal storage and retrieval, ensuring sub-second latency for querying blockchain data.Oversee the deployment and monitoring of large database clusters, ensuring high performance and availability.Collaborate cross-functionally with data scientists and backend engineers to deliver exceptional solutions.

Join Our Innovative TeamAt DoorDash Labs, we are at the forefront of technological advancement in logistics. Established in 2018, our mission is to revolutionize last-mile delivery through cutting-edge automation and robotics solutions. Our highly skilled team, composed of industry veterans, is dedicated to creating technologies that enhance the efficiency of Dashers, merchants, and consumers alike.Your Role and ImpactWe are on the lookout for a talented Senior Planner Engineer with extensive experience in developing production-level autonomous systems. You will be responsible for designing, implementing, and deploying sophisticated behavior and motion planning algorithms that ensure safe and efficient autonomous delivery operations. The ideal candidate will have a comprehensive understanding of the full development lifecycle of autonomous products and the inherent challenges of building robust, reliable, and high-performance planning systems.What You’ll DoDesign and implement real-time behavior and motion planning algorithms for complex driving scenarios in urban and suburban environments.Lead root-cause analysis to systematically address planner-related issues and long-tail failures.Create scalable evaluation, simulation, and validation frameworks to ensure safe deployments across new geo-fenced regions.Work collaboratively with cross-functional teams including perception, prediction, controls, and platform to enhance end-to-end autonomy.Contribute to architectural decisions that improve the robustness, generalization, and computational efficiency of planning systems.Why You’re a Great FitYou possess a BS/MS/PhD in Computer Science, Electrical Engineering, Robotics, or a related technical field, or have equivalent practical experience.You have a strong background in C++ software engineering with a proven ability to develop robust systems.

About UsAt Twelve Labs, we are at the forefront of developing innovative multimodal foundation models capable of understanding videos in a human-like manner. Our state-of-the-art models are setting new benchmarks in video-language modeling, allowing for more intuitive interactions and transformative media analysis.With an impressive $107 million in Seed and Series A funding, we have garnered support from leading venture capital firms like NVIDIA’s NVentures, NEA, Radical Ventures, and Index Ventures, as well as esteemed AI pioneers such as Fei-Fei Li, Silvio Savarese, and Alexandr Wang. Our headquarters are in San Francisco, complemented by a strong presence in APAC, particularly in Seoul, highlighting our commitment to global innovation.We embrace the individuality of each team member’s journey. The diversity of our cultural, educational, and experiential backgrounds fuels our drive to challenge the norm. We seek passionate individuals eager to contribute to our mission and make a significant impact as we redefine the landscape of technology. Join us in revolutionizing video comprehension and multimodal AI.Role OverviewAs a Senior Staff Software Engineer, you will take charge of the infrastructure and integration layer that ensures Twelve Labs models are seamlessly accessible on partner platforms. Your responsibilities will encompass everything beyond the models, including packaging, validating, deploying model containers, designing API surfaces for various platforms, routing requests, and maintaining production reliability across diverse cloud environments.You will collaborate closely with our Science, Product, and ML Engineering teams to align model and product roadmaps for successful platform integrations. Your expertise in external model orchestration will be pivotal; you will need to comprehend model component functionalities to make informed integration decisions, although model optimization will not be part of your role. Your contributions will significantly enhance our capacity to reliably deliver new model versions and features to users across all platforms.Willingness to travel up to 10% annually for conferences, off-site meetings, and other business-related events is expected. Participation in on-site interviews and/or in-person onboarding processes may also be required.

Join Pylon Labs and Shape the Future of B2B Post-Sales!At Pylon Labs, we are pioneering an all-in-one B2B post-sales support platform that leverages conversational data and advanced intelligence to empower our clients to operate seamlessly in real-time.Backed by renowned investors like a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1000 companies, including industry leaders such as Linear, Cognition (creators of Devin), Modal Labs, and Incident.io. We are also featured on the prestigious Enterprise Tech 30 List.This position requires full-time, in-person commitment; we do not offer remote or hybrid arrangements.

Join DoorDash Labs as a GeoSpatial Engineer, where you'll innovate at the crossroads of software engineering and robotics. Utilize your expertise to analyze complex 3D environments, scale our data infrastructure, and visualize vital map data for our fleet operations. If you're passionate about enhancing logistics through cutting-edge technology, we want to hear from you!

Who We AreAt Twelve Labs, we are at the forefront of innovation, developing state-of-the-art multimodal foundation models that enable video comprehension akin to human understanding. Our models have set new benchmarks in video-language modeling, unlocking more intuitive and expansive capabilities that fundamentally reshape how we engage with and analyze diverse media formats.With an impressive funding of $107 million from Seed and Series A rounds, we are proudly supported by leading venture capital firms, including NVIDIA’s NVentures, NEA, Radical Ventures, and Index Ventures, alongside renowned AI pioneers such as Fei-Fei Li, Silvio Savarese, and Alexandr Wang. Our headquarters in San Francisco, complemented by a significant presence in the APAC region with offices in Seoul, highlights our dedication to spearheading global innovation.As a globally minded organization, we celebrate the uniqueness of each individual’s journey. The diversity in our cultural, educational, and personal experiences empowers us to continuously challenge conventional ideas. We seek passionate individuals driven by our mission, eager to make a difference as we expand the horizons of technology to transform the world. Join us in revolutionizing video understanding and multimodal AI.About the RoleThis position requires an active US Department of Defense or Intelligence Community TS/SCI clearance.We are looking for a distinguished Solutions Engineer to provide direct support to US public sector clients. In this capacity, you will serve as the essential link between Twelve Labs' advanced video understanding platform and critical government operations.You will not merely be a consultant presenting a pitch deck; instead, you will act as a technical owner responsible for delivering production solutions. You’ll analyze an agency's workflow on Monday, design a solution utilizing our video AI models by Wednesday, and deploy a working prototype by Friday.This role merges the independence of a startup engineer with the significance of aiding vital government missions. You will collaborate in small, agile teams and take full ownership of the execution of high-impact projects that serve the public interest.Candidates should be prepared to travel up to 10% annually for conferences, off-site meetings, and other business-related events as required. This position may necessitate participation in on-site interviews and/or completion of in-person onboarding processes.

Join Pylon Labs and Shape the Future of B2B Post Sales!At Pylon, we are revolutionizing B2B post-sales support with an all-inclusive platform that leverages conversational data and advanced intelligence, empowering our clients to manage their operations seamlessly in real-time.Supported by leading investors including a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1,000 companies such as Linear, Cognition (creators of Devin), and Modal Labs, who trust us to streamline their support and customer success workflows. We are also honored to be featured on the Enterprise Tech 30 List.This role is fully in-person; remote or hybrid options are not available. Your RoleEngage directly with customers while developing bespoke solutions.We seek a former Software Engineer who appreciates the power of automation—complete a task once and automate it, never to revisit it.Facilitate the migration of new customers from their legacy support systems to Pylon.Lead customer migration meetings within your first week.Serve as the primary 'problem-solver' for customers as they transition to Pylon, guiding them through the reconstruction of their processes and data.Become a product expert and assist customers in identifying the most suitable solutions, even when they may not initially understand their needs.Participate in pre-sales calls, showcasing your expertise in potential solutions.Develop proficiency not only in Pylon but also in the systems we are migrating from (e.g., Zendesk, Intercom).Manage multiple customer migrations simultaneously, ensuring timely completion.Continuously refine and enhance the migration process.RequirementsMust be located in or willing to relocate to San Francisco and eager to work on-site.Highly organized and quick to adapt; you’ll be managing multiple migrations concurrently.Detail-oriented with a strong capacity to learn rapidly; you will need to master various tools promptly.A passion for product innovation and the ability to suggest enhancements.Our BenefitsWe offer a vibrant work culture with numerous perks to enhance your experience.

Join Pylon Labs and Shape the Future of B2B Post Sales!At Pylon, we are on a mission to revolutionize B2B post-sales support with our all-in-one platform that leverages conversational data and advanced intelligence. Our goal is to empower our clients to manage their operations seamlessly in real-time.Backed by leading venture capital firms including a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1,000 companies, such as Linear, Cognition (Windsurf), and Modal Labs, who rely on Pylon for their support and customer success workflows. Discover more about us on the Enterprise Tech 30 List.This position is fully in-person at our San Francisco office; we do not provide remote or hybrid work options.Your RoleYou will manage the complete migration process for our clients, which encompasses translating their existing workflows, enabling their teams, and assisting with the transfer of historical data.We believe in utilizing our products ourselves; thus, you will develop strong fluency in our platform. By the end of your first week, you will be fully equipped to guide both yourself and others in using Pylon effectively.As the primary expert on Pylon implementations, you will also gain in-depth knowledge of legacy support systems such as Zendesk and Intercom that we transition customers away from.You will be the first point of contact for customer inquiries related to our product, addressing questions ranging from simple how-tos to intricate edge cases.Handle multiple customer migrations simultaneously, ensuring successful outcomes; currently, we boast zero failed migrations, and we intend to maintain this record.QualificationsMust be located in or willing to relocate to San Francisco and enthusiastic about working on-site.Highly organized, diligent, and swift; you will manage over 20 migrations concurrently.Comfortable engaging with customers via chat and video regularly.A collaborative team player; our Solutions Engineering team is small yet impactful. We thrive on collective efforts, valuing the best ideas regardless of their origin.Detail-oriented with the capacity to learn rapidly; you will need to master various tools quickly.