About the job
About Kustomer
Kustomer is the leading conversational CRM platform dedicated to optimizing each customer interaction. With advanced features like AI and Automation, a no-code configuration, and a unified data platform that integrates information from various sources, Kustomer enables businesses to enhance efficiency and provide personalized service across all channels, ensuring every engagement is significant and memorable. Trusted by top customer service brands such as Sweetgreen, Starz, Vuori, Resy, and Cotopaxi, Kustomer is at the forefront of customer experience innovation.
Founded in 2015 by visionary entrepreneurs Brad Birnbaum and Jeremy Suriel, Kustomer has successfully secured over $230 million in funding from prominent VCs. In 2020, Meta announced its intent to acquire Kustomer, completing the acquisition in 2022. Kustomer is now part of Meta’s Business Messaging Group, aiming to revolutionize communication between people and businesses through modern messaging channels.
In 2023, Kustomer emerged as an independent entity backed by original investors, Battery, Redpoint, and Boldstart Ventures, securing an additional $60 million. A $30 million Series B funding round led by Norwest was announced in 2025, reflecting strong confidence in our vision and propelling our growth forward: expanding our AI-driven platform, accelerating product innovation, and enhancing our outstanding team.
Our Krew is composed of dedicated and collaborative individuals who are passionate about their work and the people they assist. We are continuously growing and seek individuals eager to learn and embrace challenges daily. With a commitment to a remote-friendly culture, our team members are located across the U. S. and U. K., gathering annually for Kamp Kustomer.
About the Role
Kustomer is on the lookout for a transformative Developer Experience Engineer to join our Foundation team. In this pivotal role, you will enhance the developer experience throughout the engineering organization by identifying pain points, modernizing tools, and empowering engineers to work more efficiently. As a founding engineer, you will establish this function from the ground up, developing and refining systems, workflows, and AI-driven tools that engineers depend on daily, with a focus on impactful solutions.

