Qualifications
Essential Skills:Proficient in developing and maintaining NICE CXone Studio scripts, including call flows, IVR, and routing logic. Deep understanding of ACD, IVR, skill-based routing, and omnichannel workflows. Experience with backend integration of CXone through REST APIs, event flows, and data actions. Familiarity with modules such as WFM, QM, and call recording within contact center platforms. Ability to effectively troubleshoot platform issues using logs, monitoring tools, and debugging utilities. Knowledge of real-time and historical metrics, reporting, and performance tuning for contact flows. Advanced skills in Java, focusing on object-oriented design and clean coding principles. Ability to develop and deploy RESTful microservices using frameworks like Spring Boot. Strong grasp of API design, versioning, and contract-first methodologies. Experience in unit and integration testing utilizing tools such as JUnit and Mockito. Familiarity with SQL and NoSQL databases (e.g., MySQL, PostgreSQL). Experience with CI/CD pipelines and DevOps tools (e.g., GitHub).
About the job
Join Our Team as a Software Engineer (CXone + Java Services)
About Us:
At Wizeline, we are a pioneering technology solutions provider, leveraging the power of artificial intelligence to create innovative digital products and platforms. Our mission is to empower businesses by enhancing their capabilities through data-driven insights and innovative solutions, facilitating rapid market entry and transformative growth. We pride ourselves on cultivating a collaborative and impactful environment where creativity and innovation thrive.
Are You the Right Fit?
If you are excited about leveraging technology to make a significant impact, we would love to hear from you!
About Wizeline
Wizeline is a leading global provider of AI-native technology solutions, dedicated to developing innovative digital products. By partnering with our clients, we unlock the power of data and AI, facilitating market entry and driving significant business transformation. Our vibrant community of innovators is committed to fostering a culture of growth, collaboration, and impactful change.