Software Engineer - Customer Experience

About ShepherdAt Shepherd, we are a forward-thinking Managing General Underwriter (MGU) that is reshaping the landscape of commercial Property & Casualty insurance for industries facing high hazards. Our core mission is to eliminate risk-related friction for the innovators and builders who shape our physical world, ensuring their progress is safeguarded from the initial concept through to construction and throughout decades of operation.Our vision is to develop the fastest and most intelligent commercial risk platform, where our underwriting expertise, innovative data solutions, and automation converge to provide:Quicker decision-making processesMore precise and intelligent pricing modelsImproved risk management outcomesAt Shepherd, we believe that safety, speed, and quality can coexist and enhance each other. We are not just updating insurance products; we are building the risk infrastructure necessary for the next generation of financial services, where technology, underwriting, and strategic partnerships work in unison to bolster the world’s most vital industries.Our InvestorsSo far, Shepherd has successfully raised over $20 million from esteemed investors, including:Spark CapitalCostanoa VenturesY CombinatorSusa VenturesIntact VenturesAnd several other notable backersJoin Our TeamWe are a passionate team of technologists and insurance enthusiasts, dedicated to bridging the gap between technology and traditional insurance practices. Discover more about us on our About page.Your RoleAs a Customer Experience Associate, you will play a pivotal role in enhancing client servicing and ensuring customer success. Your efforts will be directed towards cultivating customer champions and streamlining internal processes to elevate the overall customer experience.

Thuma is dedicated to providing a seamless, high-quality experience for every customer. The team values integrity, initiative, collaboration, open-mindedness, and continuous learning. Every interaction aims to uphold these principles and deliver outstanding service. Role overview The Customer Experience Associate plays a key part in ensuring each customer receives thoughtful, attentive support. This position involves making independent decisions to resolve issues, remove obstacles, and maintain Thuma’s standards for quality and satisfaction. Building positive relationships and delivering a premium experience are central to the work. What you will do Respond to customer inquiries and resolve issues with professionalism and care Make decisions that enhance customer satisfaction and reflect Thuma’s values Support customers throughout their journey, from first contact through post-purchase Work closely with team members to ensure a seamless service process Requirements Clear, polished communication skills Interest in service, design, and bedroom furnishings Ability to work both independently and as part of a team Motivation to learn and grow in a customer-focused setting Location and schedule This role is based in San Francisco, California. Work can be performed remotely or onsite at Thuma’s headquarters in the Presidio neighborhood. Flexible scheduling is available, with shifts running Saturday to Wednesday or Wednesday to Sunday. Team culture Thuma encourages in-person connection and organizes events throughout the year to foster collaboration and strengthen team relationships.

Join DoorDash's dynamic Customer Experience and Integrity team as a Senior Associate, where you will play a crucial role in ensuring our frontline support workforce is equipped for major company initiatives. You will oversee the readiness lifecycle, translating complex product launches and policy changes into actionable plans that empower our 15,000 agents. Your success will be defined by your ability to work autonomously, engage with cross-functional partners, and implement scalable changes that enhance our support network. Reporting to the Manager of Customer Experience - Readiness, you will be instrumental in maintaining exceptional service quality during periods of rapid growth.

About FoundAt Found, we recognize the unique challenges faced by the self-employed workforce, which encompasses a vibrant community of 60 million Americans. Navigating complexities such as taxes, accounting, bookkeeping, and business banking can be daunting. That's where we step in.We are dedicated to crafting innovative tools that empower self-employed individuals with the security and peace of mind that has traditionally been reserved for larger corporations. Our business banking solutions automate tax and expense tracking, allowing small business owners to focus more on their passions rather than their finances.We invite kind, resourceful, and passionate individuals to join us in creating a robust safety net for the self-employed.Key Responsibilities:Collaborate with cross-functional teams to shape the product roadmap and influence company-wide strategy; analyze customer trends, gather product feedback, and identify pain points.Mentor managers to ensure their teams achieve goals and excel in their daily operations.Establish and track KPIs, OKRs, and operational tasks to drive team performance; develop strategic initiatives for the Customer Experience organization.Contribute to the creation of internal processes, policies, documentation, and training that bolster team effectiveness.Assist customers by managing high-profile internal and external escalations.

About the Role elvespeed is looking for a Customer Experience Manager based in San Francisco, California. This role focuses on improving every stage of the customer journey. The goal: make sure customers have a positive experience with elvespeed’s products and services. What You Will Do Lead projects and initiatives to improve customer satisfaction Spot opportunities to enhance the customer journey Develop and implement solutions that address customer needs Work proactively to identify and resolve pain points

Join our dynamic team at Allspice as a Customer Experience Engineer, where you'll play a pivotal role in enhancing customer interactions and satisfaction. In this position, you will utilize your technical skills to optimize our customer experience platforms, ensuring seamless integration and functionality. Your insights and innovative approaches will help shape the future of our customer engagement strategies.

Welcome to Bugcrowd. Established in 2012, we empower organizations to regain control and stay ahead of cyber threats by harnessing the collective ingenuity and expertise of our customers and a trusted alliance of elite hackers. Our patented data and AI-powered Security Knowledge Platform™ enables our diverse network of hackers to uncover hidden vulnerabilities and adapt quickly to evolving threats, including zero-day exploits. With unparalleled scalability and adaptability, our CrowdMatch™ technology seamlessly identifies the right talent for your unique security challenges. Join us in creating a new era of crowdsourced security that outpaces malicious actors. Discover more at www.bugcrowd.com. Headquartered in San Francisco and New Hampshire, Bugcrowd is backed by renowned investors such as General Catalyst, Rally Ventures, and Costanoa Ventures.Job SummaryBugcrowd is seeking a dynamic, self-motivated individual to join our expanding Customer Experience Specialist Team. In this role, you will be an essential part of a team dedicated to ensuring the success of various programs on the Bugcrowd platform, which continues to grow daily.As a Customer Experience Specialist, you will engage directly with our small-to-medium business (SMB) clients throughout the entire customer lifecycle. Your goal will be to drive results that align with strategic business objectives. The Customer Experience Team plays a crucial role in establishing and communicating a clear path to success for our clients while offering technical guidance across diverse scenarios.This position reports to the Senior Manager of Customer Experience.Essential Duties & ResponsibilitiesThis is an exciting opportunity to play a vital role in Bugcrowd’s Customer Experience program. We are looking for a highly organized, detail-oriented individual with strong communication, technical, and interpersonal skills to thrive in our fast-paced environment. A keen focus on collaboration with our teams is essential for success.In this role, you will be responsible for:Customer and Program Strategy: Understand client needs, manage expectations, and implement effective strategies to ensure successful program delivery.

Why Weave ExistsAt Weave, our mission is to revolutionize the way therapeutic knowledge is recorded, transformed, and shared throughout the drug development process. We empower human experts with AI tools to expedite bringing drugs to patients efficiently, safely, and affordably.The Weave Platform enhances regulatory workflows by integrating AI intelligently and creatively at every stage. Together with our clients, Weave is crafting the AI workbench for the entire therapeutic lifecycle.The Role & Your MissionWeave is reimagining the regulatory landscape of drug development through AI. Our aim is to significantly hasten the process of getting drugs into the market.We are in search of a customer-centric, self-motivated individual to establish our Customer Experience & Support strategy, reporting directly to our Director of Customer Success. This vital role demands exceptional skills and a unique disposition. You will guide our clients (pharmaceutical companies) in mastering our platform and tailoring it to their needs, primarily through technological means. A deep understanding of their methodologies, processes, objectives, and tactical outputs throughout the lifecycle of their therapeutics is essential to ensuring their success on Weave’s platform.Initially, you will engage directly with our first customers, creating value through hands-on execution, learning, and refining processes as our customer base expands and our CX/CS operations develop.

Join Figma as an Onboarding Manager, where you will play a pivotal role in enhancing the customer journey. Your primary responsibility will be to guide new users through the onboarding process, ensuring they receive the best start possible with our product.You will collaborate closely with cross-functional teams to develop engaging onboarding programs that resonate with our customers, helping them achieve their goals effectively and efficiently. Your innovative strategies will not only enhance user satisfaction but also contribute to overall customer retention.

Join Whatnot, a dynamic platform revolutionizing the way collectors connect and trade. We are seeking a passionate Software Engineer focused on Customer Experience to enhance our user interface and optimize our customer interactions. In this role, you will collaborate with cross-functional teams to design and implement scalable solutions, ensuring a seamless experience for our users.

Whatnot is hiring an Engineering Manager focused on Customer Experience in San Francisco, CA. This position leads a team working to improve every stage of the customer journey. Role overview This role centers on guiding engineers as they build and refine technology to support customer needs. The team’s work aims to boost user satisfaction and make interactions with Whatnot more seamless. What you will do Lead and mentor a group of engineers dedicated to customer experience projects Drive technical solutions that improve how customers interact with the platform Shape and influence customer experience strategy to align with business objectives Ensure engineering efforts support both user satisfaction and company goals Impact Your leadership will help define how technology supports customers at Whatnot. The work done by this team directly affects customer satisfaction and the company’s ability to meet its objectives.

At InterPayments, a leading FinTech SaaS company based in San Francisco, CA, we are at the forefront of innovation, merging payments and data intelligence. Our mission is to enable merchants and their software providers to significantly reduce payment processing costs. We provide cutting-edge data services that Fortune 1000 companies trust to enhance competition in payment processing with every transaction.We are looking for passionate, team-oriented individuals who are eager to tackle challenges, drive innovation, and make a substantial impact while cultivating strong relationships with our clients.Role & PurposeThis is a fully remote, impactful position crucial to how InterPayments engages with its customers. In the complex world of payments, you will be the go-to expert for our merchants, ready to assist them when they face challenges. If you thrive on problem-solving, building relationships, and designing new experiences to improve our services, this role is for you.This position serves as a launchpad for your career. You will collaborate with various departments, including Sales, Product, Engineering, Finance, and Customer Success, positioning you at the heart of a rapidly growing fintech startup. As our operations expand, this role offers pathways into Operations, Customer Success, and Team Leadership opportunities.

Role Overview DoorDash is hiring a Customer Experience Manager for the Strategy & Operations team. This position focuses on improving customer satisfaction and strengthening operational performance across the delivery network. The role involves leading key initiatives and working closely with teams from different parts of the company to shape strategies that improve the customer journey. Locations San Francisco, CA New York, NY Chicago, IL Seattle, WA

Join Adyen as the Head of Product Analytics for Customer Experience, where you will lead our analytics team to enhance the user journey through data-driven insights. You will collaborate with product managers and engineers to optimize customer experiences, leveraging analytics tools to make informed decisions that drive business growth.In this pivotal role, you will be responsible for developing and executing analytical strategies that improve product offerings and customer satisfaction. You will also mentor a team of analysts, fostering a culture of innovation and excellence.

Join our dynamic team at Databricks as a Senior Software Engineer specializing in Customer Experience Intelligence (CXI). In this role, you will be at the forefront of shaping and enhancing customer interactions through innovative software solutions. Your expertise will drive the development of tools that empower our clients to leverage data for superior customer engagement.

About Distyl AIDistyl AI specializes in creating robust AI systems designed to enhance core operational workflows for Fortune 500 companies. With the backing of a strategic alliance with OpenAI, proprietary software accelerators, and extensive expertise in enterprise AI, we deliver effective AI solutions that yield rapid value within a quarter.Our offerings have empowered Fortune 500 clients across various sectors, including insurance, consumer packaged goods, and non-profit organizations. By joining our team, you will assist companies in identifying, developing, and realizing value from their GenAI investments, often for the first time. We prioritize a customer-centric approach, working backward from the client's needs and ensuring accountability for delivering both financial benefits and enhanced user experiences.Distyl is directed by experienced leaders from renowned organizations like Palantir and Apple, and is supported by prestigious investors including Lightspeed, Khosla, Coatue, Dell Technologies Capital, Nat Friedman (Former CEO of GitHub), Brad Gerstner (Founder and CEO of Altimeter), and board members from over a dozen Fortune 500 companies.Position OverviewIn the role of Strategic Account Executive for Customer Experience (CX) Solutions, you will manage a select number of high-profile enterprise accounts and spearhead intricate, high-stakes sales processes aimed at promoting Distyl's CX solution portfolio.You will be selling tailored, outcome-oriented CX solutions, including conversational commerce, agent assistance, next-best-action strategies, personalization, and proactive retention strategies to CX, Operations, and Technology leaders at Fortune 1000 organizations. These offerings are not generic AI services; they are well-defined solutions with clear scopes, success metrics, and repeatable implementation frameworks.This role carries a sales quota and is ideal for a top-performing enterprise salesperson who excels in defining market categories and is adept at finalizing multi-million-dollar CX transformation agreements with senior executives.Key ResponsibilitiesEnterprise Sales Strategy (CX Solutions)Take ownership of and successfully close complex, multi-stakeholder enterprise sales for Distyl's CX solutions.Guide long-cycle sales initiatives involving stakeholders from CX, Operations, IT, Data, and Security.Propose solutions linked to quantifiable CX and revenue outcomes.

Join Us at Granola! If you haven't already, explore the innovative solutions we are developing and discover why becoming a part of our team is a great opportunity.Granola is proudly utilized by some of the world's leading and fastest-growing companies, including industry giants like DoorDash, Gusto, and Salesforce. Originally designed and built in London, we have expanded our reach and now primarily serve a US customer base. To support our growth trajectory, we have opened a vibrant office in San Francisco, which will act as the center for our North American market strategies.At Granola, we are revolutionizing the concept of customer support in an AI-driven environment. Our Customer Experience (CX) team is not just highly technical; we are empowered to directly engage with the codebase. We believe in addressing the root causes of issues rather than merely applying temporary fixes. Our focus is on delivering lasting solutions that enhance our product and the customer experience.As one of our first hires in San Francisco, you will play a pivotal role as a Customer Experience Engineer. We are in search of a motivated individual who is eager to redefine what exceptional technical support embodies. You will not merely escalate tickets to product engineers; instead, you will collaborate with them to enhance our product and tools.Your ResponsibilitiesManage Technical Escalations: Take ownership of complex tickets requiring in-depth analysis, ensuring effective communication with users and thorough investigations.Investigate Issues: Utilize Cloudwatch logs, console logs, SQL queries, Amplitude analytics, and Retool dashboards to thoroughly address customer concerns.Implement Fixes: Leverage Cursor and AI-assisted tools to make necessary code changes and resolve customer issues expediently without relying on product engineers.Develop Internal Tools: Create and enhance internal tools and infrastructure to boost the efficiency of the entire CX team.Lead on Critical Customer Issues: Triage tickets, engage in preferred communication channels, and participate in calls to swiftly diagnose and resolve problems.Bridge to Engineering: Document bugs with technical details, identify trends, and advocate for product enhancements.Write Documentation: Produce clear documentation to facilitate faster resolutions of similar issues in the future.What We SeekTechnical Skills:Experience with debugging and troubleshooting complex technical issues.Proficiency in SQL, analytics tools, and cloud-based logging systems.Familiarity with AI-assisted coding tools.Passion for developing efficient processes and enhancing customer experiences.

As a Senior Engineering Manager specializing in Customer Experience Intelligence (CXI) at Databricks, you will lead a dynamic team of engineers in enhancing customer interactions through innovative data solutions. Your role will involve developing strategies that transform customer feedback into actionable insights, ultimately driving customer satisfaction and loyalty.

Join the Sleep Fitness RevolutionAt Eight Sleep, we are dedicated to unlocking human potential through the power of optimal sleep. As the pioneering sleep fitness company, we are redefining wellness and developing cutting-edge hardware, software, and AI solutions to enhance your sleep experience. Our innovative products enable peak mental, physical, and emotional performance by transforming each night’s rest into a personalized, data-driven recovery journey.We are trusted by high achievers, professional athletes, and health-conscious individuals across over 30 countries. Honored as one of Fast Company’s Most Innovative Companies in 2019, 2022, and 2023, and featured in TIME’s “Best Inventions of the Year” on two occasions, we embody a high-performance culture characterized by speed, focus, and a commitment to impactful results. At Eight Sleep, we don’t just launch products; we continuously iterate, refine, and obsess over the details to enhance our members’ sleep quality and overall well-being.Every position at Eight Sleep offers an opportunity to innovate, collaborate with top-tier talent, and contribute to a future where sleep is a dynamic tool for improvement. If you seek to break free from the mundane and are eager to push the boundaries of technology, this is your opportunity. Join us and be a leader in the movement that is revolutionizing sleep and maximizing human capability.High Standards. No Compromises.Our mission demands an intense approach. At Eight Sleep, we adopt the mindset of the world’s elite performers: focused, relentless, and consistently striving for excellence. Think of it as the mamba mentality applied to bold innovations, next-gen technology, and impeccable execution. This isn’t a traditional 9-to-5; we are a team that pours extra effort into our work, not out of obligation, but because we are passionate about the impact we create. We are committed to rapid development, challenging limits, and delivering outstanding results. If you thrive under pressure and wish to engage in the most significant work of your career, you will find your place here. If you are looking for an easier path – this is not it.About the RoleWe are in search of an AI Product Manager who will take ownership of and enhance our customer experience. As the designated DRI for our AI initiatives, you will devote your full attention to training, assessing, and optimizing our AI agents to provide exceptional customer service. This role sits at the convergence of product management, AI/ML, and customer engagement, ideal for someone passionate about delving deep into AI systems and quantifying their real-world effects.