About the job
Software Engineer - Customer Deployments
Join Grotto AI in New York City (In-Person, with occasional travel to customer sites)
About Grotto AI
At Grotto, we revolutionize the multifamily housing market by providing an AI platform that empowers apartment teams during key leasing conversations. Our insights from numerous interactions reveal that the strongest predictor of lease signings isn't just knowledge or flawless scripts—it's the genuine curiosity and humor of our agents. That's why we've developed an innovative platform that supports leasing agents in real-time, enhancing their ability to connect with prospects, overcome objections, and secure more leases.
Our success is evident, with significant increases in conversion rates for some of the largest property owners nationwide. Our clients describe us as 'the best vendor they've ever worked with.' This is merely the beginning; we envision a future where meaningful conversations foster deeper connections.
The Role
This role diverges from traditional product engineering. As a deployment engineer, you'll engage directly with our customers, tailoring Grotto's offerings to their specific needs. Your responsibilities will include crafting customized features, integrations, and workflows that address the real challenges faced by property managers. Collaborating with Deployment Leads, you'll translate customer requirements into functional software, taking full ownership of the technical success across multiple customer projects.
If you thrive on customizing solutions and take pride in witnessing your creations at work in client environments, this position is for you.
Your Responsibilities
- Develop customer-specific features, integrations, and customizations using our Python and VueJS/TypeScript technology stack.
- Collaborate closely with Deployment Leads to accurately interpret customer needs and deliver effective software solutions.
- Deliver quickly—we operate in agile, short development cycles.
- Occasionally travel to customer sites to gain firsthand insight into their operations, enhancing your ability to tailor our solutions.

