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Software Engineer - AI Applications at Ema | Bengaluru, India

EmaIndia - Bengaluru
On-site Full-time

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Experience

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Key ResponsibilitiesDesign agentic workflows that align customer business processes with multi-agent systems, establishing clear success metrics. Develop and implement AI applications utilizing Ema’s platform, encompassing agents, tools, integrations, and human-in-the-loop workflows. Execute integrations with enterprise systems such as CRM, ticketing systems, data repositories, and internal APIs. Troubleshoot production issues across the stack, including model behavior, orchestration logic, permissions, data integrity, and UX. Conduct evaluations using golden datasets, including test data generation, offline testing, regression checks, and real user feedback. Engage closely with customers (Ops, IT, business users) to ensure measurable value is delivered post-launch. Collaborate with Product & Core Engineering to integrate insights back into the platform, enhancing reusability.

About the job

Ema is revolutionizing the landscape of enterprise technology by developing an agentic AI operating system. Our mission is to empower some of the world's largest organizations to transform their manual, fragile business processes into robust, measurable, and automated systems through the integration of AI agents, seamless integrations, and human-centric workflows. At Ema, we define success as operational workflows in production, actively utilized by business teams, and yielding quantifiable results.

Founded by visionaries from Google, Coinbase, and Okta, and supported by premier investors, Ema is on a rapid growth trajectory. We're assembling a dynamic team of engineers who are not just code writers but outcome owners.

Our Customer Value Engineering (CVE) division is the cornerstone of our engineering efforts, focusing on deployment and production. CVE engineers bridge the gap between Applied AI systems and real customer business processes, ensuring enterprise-grade reliability, security, and integration.

In this role, you will collaborate directly with clients and internal product/engineering teams to conceptualize, develop, deploy, and enhance agentic systems that drive business performance. If you aspire to transcend the realm of demos and prototypes and dive deep into the operational behavior of real AI systems, this opportunity is tailored for you.

About Ema

Ema is at the forefront of creating an innovative AI operating system for enterprises, aimed at transforming traditional business processes into automated, efficient systems. With a team of industry leaders and robust financial backing, Ema is scaling rapidly to meet the demands of a changing market.

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