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Software Engineer, Agent Studio

SierraSan Francisco, CA
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Bachelor's degree in Computer Science or a related field.3+ years of experience in software engineering, with a focus on AI or machine learning projects. Proficiency in programming languages such as Python, Java, or JavaScript. Strong understanding of software development methodologies and best practices. Exceptional problem-solving skills and a passion for innovation. Experience with cloud services and AI frameworks is a plus.

About the job

About Us

  • At Sierra, we are pioneering a state-of-the-art platform designed to empower businesses in crafting exceptional, human-centric customer experiences using AI technology. While our headquarters is situated in the vibrant city of San Francisco, our presence is expanding globally with offices in Atlanta, New York, London, France, Singapore, and Japan.

  • We are driven by a robust set of core values that shape our culture and actions: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are not just principles; they are the essence of our work ethic, guiding us in every endeavor we undertake.

  • Our co-founders, Bret Taylor and Clay Bavor, bring a wealth of experience and innovation to Sierra. Bret, the former co-CEO of Salesforce and Board Chair of OpenAI, has been a pivotal figure in the tech industry, having co-created Google Maps and served as CTO of Facebook. Clay's impressive 18-year tenure at Google includes leading groundbreaking projects like Google Lens and Project Starline.

Your Role

Join our dynamic engineering team of approximately 40 skilled professionals, where we prioritize collaboration and innovation in small, agile teams focused on solving customer-centric challenges. As a Software Engineer in Agent Studio, you will engage in exciting projects, including:

  • Simulation & Benchmarking: Develop a comprehensive simulation platform to rigorously test AI agents across diverse real-world scenarios. (See 𝜏-Bench)

  • Content Management: Design intuitive, no-code tools that empower users to manage content effortlessly. (More details to be discussed in the interview)

About Sierra

Sierra is at the forefront of AI-driven customer experience solutions, dedicated to transforming how businesses interact with their customers. Our vibrant culture, driven by our core values, fosters creativity and collaboration. With a team of talented professionals and a commitment to excellence, we are reshaping the landscape of customer engagement.

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