About the job
About Us
At Sierra, we are pioneering a transformative platform designed to empower businesses to cultivate enhanced, more human-centric customer experiences through the power of AI. Headquartered in San Francisco, we proudly maintain a collaborative in-person culture, with expanding offices in Atlanta, New York, London, France, Singapore, and Japan.
Our operations are rooted in a set of core values that shape our culture and guide our actions: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles form the bedrock of our endeavors, and we are unwavering in our commitment to embody them in every aspect of our work.
Our co-founders, Bret Taylor and Clay Bavor, bring a wealth of experience to Sierra. Bret, who serves as Board Chair of OpenAI, has previously held leadership roles as co-CEO of Salesforce and CTO of Facebook, while Clay boasts an 18-year tenure at Google, where he led innovative projects including Google Lens and Project Starline.
Your Role
As a key member of our dynamic full-stack data team, you will play a pivotal role in enhancing the intelligence of our AI agents with each interaction. You will be instrumental in developing real-time data pipelines, analytics tools, and deep personalization frameworks that convert millions of conversations into actionable business insights. Your responsibilities will encompass:
Data Foundations: Design and construct our foundational platform capable of efficiently managing data at scale with minimal latency. This includes developing our real-time eventing infrastructure, streaming and batch ETL pipelines, and an Iceberg-based data lakehouse. You will take ownership of interactive OLAP querying systems, orchestration processes, and experimentation frameworks, ensuring our data remains reliable, rapid, and user-friendly across the organization.
Memory & Personalization: Drive the evolution of intelligent experiences by building systems for long-term agent memory, crafting reusable Customer Data Platform (CDP) components, and implementing optimization loops that enable our agents to tailor interactions, significantly enhancing business outcomes.
What We’re Looking For
We are eager to connect with candidates who possess substantial expertise in one or more of the following areas:
Platform Engineering
Demonstrated experience in designing and developing scalable data architectures.

