About the job
Join PRISM+, the premier Singaporean brand specializing in direct-to-consumer smart home appliances. Our mission is to deliver innovative products at accessible prices. As a fast-growing organization, we are excited to welcome new team members to share in our journey toward excellence.
We are in search of a talented Smart Lock Installation Technician. In this role, you will be pivotal in installing, troubleshooting, and maintaining our advanced smart lock systems, ensuring peak performance and high customer satisfaction. You will collaborate closely with our Customer Service, Product, and Operations Teams to deliver outstanding service to our clientele.
Key Responsibilities
- Travel to customer residences for the installation and troubleshooting of smart lock systems.
- Conduct product training for customers and verify the functionality of locks post-installation.
- Adhere to a structured daily schedule to complete installation tasks efficiently.
- Maintain a positive, professional demeanor in all customer interactions.
- Ensure installations and repairs meet company standards and specifications.
- Accurately document and report all installation, repair, and maintenance activities.
- Manage inventory of tools and spare parts necessary for daily operations.
- Maintain the company vehicle in good working condition.
- Perform any additional tasks as assigned by management.
Qualifications
- Proficient in diagnosing and resolving mechanical and electrical issues.
- Able to read and interpret technical manuals and diagrams.
- Willingness to work a flexible full-time schedule, including shifts on weekends and evenings.
- Valid Class 3 driver’s license and access to a vehicle are required.
- Minimum of 2 years of experience in electrical work, carpentry, or lock installation is preferred.
- Strong commitment to fulfilling urgent and ad-hoc appointments to enhance customer satisfaction.
Benefits
- Annual outpatient benefits, including dental and optical coverage.
- Birthday leave.
- Comprehensive health insurance.
- Performance-based bonuses.
- Opportunities for career advancement and professional development.

