About the job
Join Mercier Consultancy as we expand our team in Sofia, Bulgaria! We are thrilled to offer exciting opportunities for Slovenian Speaking Customer Service Representatives, complete with a relocation package designed to make your transition effortless. We seek enthusiastic individuals committed to providing outstanding customer service to our Slovenian-speaking clients.
As a Customer Service Representative, you will be crucial in assisting our customers by responding to inquiries, resolving issues, and ensuring a seamless and positive experience with our services. Your efforts will greatly contribute to customer satisfaction and loyalty.
Responsibilities
- Deliver exceptional customer support in Slovenian and English across various communication channels.
- Effectively handle and resolve customer inquiries and concerns.
- Accurately document all customer interactions in our CRM system.
- Collaborate with internal teams to ensure timely resolution of complex customer issues.
- Collect and analyze customer feedback to drive service improvements.
- Stay updated on product offerings and changes to assist customers effectively.
- Participate in ongoing training to enhance your customer service skills.

