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Slovak Speaking Customer Service Representatives in Sofia, Bulgaria - Relocation Package

Mercier ConsultancyRožňava, Košice Region, Slovakia
On-site Full-time

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Experience Level

Entry Level

Qualifications

QualificationsFluency in Slovak and English with excellent communication skills. Prior experience in customer service is a plus but not mandatory. Strong problem-solving skills and a customer-centric mindset. Able to multitask in a fast-paced environment. Exceptional attention to detail and organizational capabilities. Committed to providing superior customer experiences. Familiarity with CRM systems and customer support tools is advantageous.

About the job

Join Mercier Consultancy as we expand our team with exciting opportunities for Slovak Speaking Customer Service Representatives in vibrant Sofia, Bulgaria. We offer a generous relocation package to ensure a smooth transition for successful candidates. If you're passionate about delivering exceptional customer support to our Slovak-speaking clientele, we want to hear from you!

In this role, you will be the face of our customer service team, engaging with Slovak-speaking customers to address inquiries, resolve issues, and create a seamless customer experience. Your contributions will significantly enhance customer satisfaction and loyalty.

Key Responsibilities

  • Provide outstanding customer service in both Slovak and English via various communication channels.
  • Efficiently respond to customer queries and resolve issues with professionalism.
  • Document customer interactions and resolutions accurately in our CRM system.
  • Collaborate effectively with other teams to deliver comprehensive solutions to customer challenges.
  • Gather customer feedback to guide service enhancements.
  • Stay updated about our products and services to assist customers effectively.
  • Participate in ongoing training to improve customer service skills.

About Mercier Consultancy

Mercier Consultancy is a dynamic company dedicated to delivering top-tier customer service solutions. We pride ourselves on fostering a supportive and engaging work environment for our employees.

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