About the job
Join Mercier Consultancy as we expand our team with exciting opportunities for Slovak Speaking Customer Service Representatives in vibrant Sofia, Bulgaria. We offer a generous relocation package to ensure a smooth transition for successful candidates. If you're passionate about delivering exceptional customer support to our Slovak-speaking clientele, we want to hear from you!
In this role, you will be the face of our customer service team, engaging with Slovak-speaking customers to address inquiries, resolve issues, and create a seamless customer experience. Your contributions will significantly enhance customer satisfaction and loyalty.
Key Responsibilities
- Provide outstanding customer service in both Slovak and English via various communication channels.
- Efficiently respond to customer queries and resolve issues with professionalism.
- Document customer interactions and resolutions accurately in our CRM system.
- Collaborate effectively with other teams to deliver comprehensive solutions to customer challenges.
- Gather customer feedback to guide service enhancements.
- Stay updated about our products and services to assist customers effectively.
- Participate in ongoing training to improve customer service skills.

