About the job
Join Mercier Consultancy as a Slovak Speaking Customer Service Representative and be part of a dynamic team dedicated to providing top-notch support for our client's Digital Marketing Platform. In this pivotal role, you will engage with Slovak-speaking clients, helping them with inquiries about our innovative digital marketing products and services.
Your proficiency in Slovak will be essential as you guide customers through our platform, troubleshoot technical challenges, and assist them in optimizing their marketing strategies. By offering exceptional customer service, you will play a key role in helping our clients reach their digital marketing objectives and cultivate lasting partnerships.
Key Responsibilities
- Provide outstanding customer service in Slovak via phone, email, and chat for digital marketing inquiries
- Support clients with onboarding, product features, and optimal platform utilization
- Troubleshoot technical issues and deliver effective solutions
- Accurately document customer interactions and resolutions in our CRM system
- Work closely with the technical support team to ensure comprehensive issue resolution
- Collect and communicate customer feedback to enhance our services
- Stay updated on digital marketing trends and emerging technologies

