About the job
Join Mercier Consultancy in an exciting role as a Slovak Speaking Customer Service Representative for a leading Consumer Electronics Brand based in Greece. In this pivotal position, you will provide outstanding support to our Slovak-speaking clientele, addressing inquiries about a diverse array of consumer electronics products.
Your proficiency in Slovak will be crucial as you assist clients in navigating product features, troubleshooting technical issues, and managing warranty and repair processes. You will significantly contribute to enhancing customer satisfaction and loyalty through exceptional communication and service excellence.
Key Responsibilities
- Provide top-notch customer service in Slovak via phone, email, and chat for consumer electronics inquiries
- Assist customers with product details, order tracking, and technical troubleshooting
- Efficiently handle returns, exchanges, and warranty claims
- Accurately document customer interactions in our CRM system
- Collaborate with technical support teams to resolve complex customer issues
- Collect customer feedback to enhance product offerings and service quality
- Stay updated on the latest trends in consumer electronics and new product launches

