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Slovak Speaking Customer Service Representative for Consumer Electronics in Greece

Mercier ConsultancySofia, Sofia City Province, Bulgaria
On-site Full-time

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Experience Level

Experience

Qualifications

Requirements Fluency in Slovak and English with excellent communication skills Strong customer service orientation and a proactive problem-solving mindset Previous experience in customer service, preferably in consumer electronics or retail Able to handle multiple inquiries in a fast-paced environment Detail-oriented with exceptional organizational skills A genuine interest in consumer electronics and a passion for assisting customers Familiarity with customer support software and CRM systems is a plus

About the job

Join Mercier Consultancy in an exciting role as a Slovak Speaking Customer Service Representative for a leading Consumer Electronics Brand based in Greece. In this pivotal position, you will provide outstanding support to our Slovak-speaking clientele, addressing inquiries about a diverse array of consumer electronics products.

Your proficiency in Slovak will be crucial as you assist clients in navigating product features, troubleshooting technical issues, and managing warranty and repair processes. You will significantly contribute to enhancing customer satisfaction and loyalty through exceptional communication and service excellence.

Key Responsibilities

  • Provide top-notch customer service in Slovak via phone, email, and chat for consumer electronics inquiries
  • Assist customers with product details, order tracking, and technical troubleshooting
  • Efficiently handle returns, exchanges, and warranty claims
  • Accurately document customer interactions in our CRM system
  • Collaborate with technical support teams to resolve complex customer issues
  • Collect customer feedback to enhance product offerings and service quality
  • Stay updated on the latest trends in consumer electronics and new product launches

About Mercier Consultancy

Mercier Consultancy is dedicated to connecting talented individuals with leading organizations in various sectors, including consumer electronics. Our commitment to excellence ensures that both clients and employees thrive in a supportive and dynamic environment.

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