Site Reliability Engineer at mexdigital | Dubai

Deliveroo is hiring a Site Merchandiser to join the team in Dubai. This position focuses on shaping how products are displayed on the Deliveroo website, with an emphasis on both visual appeal and ease of use. The Site Merchandiser collaborates with colleagues across the business to enhance the online experience and help meet sales targets. Key responsibilities Arrange and optimize product placement throughout the Deliveroo site Keep the online storefront visually engaging and straightforward to navigate Partner with other teams to support sales and increase conversion rates Use merchandising strategies to improve the customer journey Work location This role is based at Deliveroo’s main office in Dubai.

Join Deliveroo as a Multi-Site Manager for our Editions locations in Dubai, where you will oversee the operations of multiple sites to ensure exceptional service delivery and operational excellence. You will be responsible for managing teams, optimizing processes, and driving growth while maintaining high standards of quality.

Regional Manager, Site Operations - Middle EastAbout Deliveroo: As a part of the DoorDash family, Deliveroo is on a mission to revolutionize the way people shop and eat, seamlessly connecting consumers, restaurants, shops, and riders. Following our successful merger with DoorDash in 2025, we've cemented our status as the global leader in local commerce, expanding to over 45 markets and gaining access to cutting-edge technology and resources. This is an exciting time to join the 'Roo family' as we integrate with DoorDash to redefine what's possible in the UAE and beyond.New Verticals & Site Operations: Within the DoorDash group, our New Verticals team is the primary engine for innovating and scaling first-party (1P) retail and automated logistics. Unlike other platforms, we own the infrastructure and operations that guarantee a premium, hyper-fast experience for our customers.Deliveroo Editions: The world's first delivery-only kitchens, offering specialized infrastructure and operational expertise to help our restaurant partners scale effectively.Deliveroo HOP: Our 1P rapid grocery service, where we manage inventory, technology, and the entire fulfillment process to deliver groceries in as little as 15 minutes.Role Overview: As the Regional Manager, you will oversee the comprehensive operations of our proprietary 1P delivery-only sites across the UAE, covering both our restaurant (Editions) and retail (HOP) sectors. This impactful leadership role requires a blend of hands-on operational management and strategic decision-making. You will be accountable for all aspects of 1P success, including ensuring safety, maintaining stock integrity, and optimizing throughput.You will drive business growth by enhancing productivity, meeting site personnel cost targets, and reducing wastage. As a true leader embracing 'Total Ownership', you will strategically improve our operating model within the DoorDash ecosystem while cultivating a positive, collaborative, and high-performance culture among site staff.

Vendor & Category Manager - Deliveroo Hop UAEDeliveroo Hop is Deliveroo's innovative 24/7 supermarket, a fully digital shopping experience that allows customers to buy groceries, household essentials, and more, delivered in mere minutes.Role Overview:As the Vendor & Category Manager, you will spearhead the performance management of a specific category within Deliveroo Hop. Collaborating closely with the Vendor Management Lead, you will significantly influence the category strategy through product selection, sourcing, pricing, contract negotiations, promotional strategies, merchandising, and marketing campaigns, while efficiently managing vendor relations. We seek an individual with a sharp commercial acumen, dedicated to driving growth and employing creative problem-solving skills.This role is based in our Dubai office (DIFC), operating on a hybrid model with three days in the office, and will report to the Senior Vendor Manager.Your Responsibilities Include:Category ManagementAssist the Vendor Management Lead with selecting an exceptional product range and establishing pricing in accordance with the selection principles aligned with the Deliveroo Hop Customer Value Proposition (CVP);Ensure optimal SKUs are nominated for impactful promotional campaigns and events;Monitor SKU performance and enhance the product range;Conduct in-depth analysis of category performance against targets and implement plans to promote improvement and sustainable growth;Vendor ManagementForge and sustain relationships with local and global grocery suppliers;Negotiate contracts and terms with vendors to ensure favorable conditions and high service standards;Evaluate vendor performance and initiate corrective measures to enhance service quality;Ensure vendor compliance with regulatory requirements;Collaborate with the in-stock team to source new products and maintain inventory levels;Address vendor-related issues and disputes, including invoicing, payments, and account reconciliations;Stay abreast of market trends and competitor activities to identify opportunities for expansion.

Senior Marketing Manager, Deliveroo Plus (Maternity Cover)At Deliveroo, we are on a mission to revolutionize the way people shop and eat. Our commitment to impact, innovation, and growth shapes every aspect of our work. The Brand & Experience team plays a pivotal role in establishing emotional connections between Deliveroo, our customers, riders, and partners. By leveraging our deep audience insights and creative passion, we bring our brand to life through various channels, whether it's a push notification, social campaign, or packaging design. We aim to craft engaging experiences that resonate with our audience and elevate Deliveroo as a beloved global brand.We are seeking a Senior Marketing Manager for Deliveroo Plus to join our Middle East team on a fixed-term maternity cover contract. In this pivotal role, you will spearhead the comprehensive marketing strategy for Deliveroo Plus across the UAE, Kuwait, and Qatar, focusing on subscriber acquisition and fostering long-term loyalty.Key ResponsibilitiesAs a key member of the Middle East Marketing team, you will take ownership of the Deliveroo Plus growth initiative, collaborating with both local and international teams to refine our subscription value proposition and achieve ambitious commercial objectives.Your daily responsibilities will include:Subscriber Acquisition: Craft and implement multi-channel marketing strategies to attract new subscribers, with a focus on converting free-trial users into long-term paying customers.Retention & Loyalty: Develop sophisticated lifecycle marketing tactics and personalized experiences to minimize churn and enhance customer engagement with the Plus program.Data Analysis & ROI: Monitor key performance indicators and customer acquisition costs (CAC) closely to optimize channel efficiency and maximize marketing ROI.CVP & Pricing Strategy: Collaborate with Product and Central teams to enhance subscription packages, trial offers, and the overall Customer Value Proposition (CVP).Campaign Optimization: Lead the planning and testing of creative marketing assets and messages, employing a "test, learn, and scale" mindset to boost ROI.Global Collaboration: Align local Middle East initiatives with global Plus strategies to ensure a consistent, high-quality brand experience.Ideal Candidate ProfileThe ideal candidate is a data-driven marketer with a passion for growth and the operational resilience to handle high-volume projects effectively. You should possess excellent analytical skills and a deep understanding of customer behavior.

Rider Engagement Associate - Dubai (UAE National)Join the Rider Engagement Team at Deliveroo!As a pivotal part of our Rider Operations, the Rider Engagement team is dedicated to enhancing the experience of our rider fleet in the UAE. We aim to elevate rider engagement and retention through innovative communications, exciting events, valuable perks, and insightful reporting.Your Responsibilities:Forge strong partnerships with local grocers, restaurants, and bike service shops to amplify Deliveroo’s rider benefits.Assist in crafting and implementing captivating communications and campaigns targeting our riders.Contribute to the planning and execution of rider road safety initiatives, including workshops and collaborations with local authorities.Monitor and analyze the performance of various initiatives, focusing on rider satisfaction and participation rates.Organize engaging in-person activities and events, including special gatherings during Ramadan and summer heat-relief campaigns.

Mid Market Team Lead – DubaiAt Deliveroo, we are on a mission to revolutionize the way individuals shop and eat, driven by innovation, impact, and growth. Our dynamic Commercial team is at the heart of Deliveroo's marketplace, influencing how we engage with restaurants, grocers, and emerging verticals globally. From forging significant partnerships to unlocking new revenue avenues and formulating data-driven growth strategies, we tackle substantial challenges that propel our business forward. If you excel in fast-paced commercial settings and aspire to shape the future of a global brand, this is the perfect opportunity for you.We seek a Mid Market Team Lead to join our enthusiastic Dubai office. In this pivotal role, you will enhance and support our mid-market restaurant partners, ranging from local favorites to national franchises, by leading a high-performing team of consultants who leverage data to drive partner success.Discover more about our Commercial team — our motivations, work culture, and what you can anticipate.Your ResponsibilitiesYou will be an integral part of the Account Management team. As restaurant consultants, we utilize data analytics and industry insights to deliver top-tier support and strategic value to our partners.Here’s a glimpse into your daily activities:Lead and Coach: Manage and nurture a team of Account Managers, establishing clear priorities and performance expectations to help them achieve their fullest potential.Segment Strategy: Define and oversee the growth strategy for the Mid Market segment, pinpointing risks and opportunities to maintain a competitive edge.Commercial Negotiation: Engage in high-level negotiations with key partners, ensuring optimal outcomes for both Deliveroo and our stakeholders.Drive Tool Adoption: Equip your team to market and implement Deliveroo’s toolkit and features to assist partners in optimizing their businesses.Operational Excellence: Ensure consistency across your portfolio through frequent performance reviews and the dissemination of best practices throughout the team.What You’ll Need to SucceedEssential QualificationsLeadership Experience: Proven experience in a commercial role with a track record of managing and developing complex teams.

Join Egis Group as a Site Engineer, where you will play a vital role in overseeing and managing construction projects in Dubai. This position requires a keen eye for detail and a commitment to excellence in engineering.

Join Deliveroo as an Operations Associate in Grocery!At Deliveroo, we're revolutionizing how people enjoy food and grocery shopping. We strive to be the go-to platform for all things food-related, continually innovating and expanding our services. Despite the competitive landscape, we've achieved remarkable growth across various segments, including HOP, Grocery, Editions, Signature, and Plus.This is an exciting opportunity to be part of a forward-thinking company that's just getting started on its journey. As we expand our offerings, we are devoted to building teams that will help us launch innovative products that meet our mission.About Deliveroo ODGOur On-Demand Grocery (ODG) business collaborates closely with premier grocery partners across the UAE to provide ultra-fast delivery through a network of picker-operated stores. These locations are essential to our grocery operations, leveraging technology, streamlined processes, and robust partnerships to guarantee timely and accurate order fulfillment.Your RoleAs an Operations Associate, you will play a pivotal role in enhancing daily operations within Deliveroo’s grocery and retail partner network. This hands-on position focuses on driving operational excellence, optimizing picker performance, and upholding high service standards across multiple locations.The ideal candidate will be proactive, detail-oriented, and thrive in fast-paced retail or dark-store environments. You will collaborate closely with pickers, site teams, and the central operations team to ensure flawless execution on the ground.Key ResponsibilitiesPerformance Monitoring: Regularly evaluate site performance by tracking key metrics such as B10s, rejections, missing items, and cancellations. Identify challenges impacting accuracy and fulfillment efficiency.Root Cause Analysis: Investigate performance challenges, document findings, and implement corrective actions to prevent future occurrences.On-Site Training: Train and elevate the skills of pickers on Deliveroo’s Standard Operating Procedures (SOPs), emphasizing substitution management, order prioritization, picking accuracy, and a customer-first approach.Action Plan Development: Develop site-specific action plans to enhance store KPIs, outlining findings, proposed solutions, and support required from stakeholders.

Join Deliveroo as the Head of Restaurants & New Verticals Marketing in Dubai and take a leading role in shaping our marketing strategy across diverse restaurant partnerships and new business avenues. In this pivotal position, you will drive innovative marketing campaigns, enhance brand visibility, and ensure our offerings resonate with customers.

Join Deliveroo as an Account Manager for Restaurants! You will play a pivotal role in managing our restaurant partnerships, ensuring their success on our platform. You will work closely with restaurant owners to optimize their offerings, drive revenue growth, and enhance customer satisfaction.

Grocery Operations ManagerJoin our New Verticals team in the UAE!About DeliverooAt Deliveroo, we are dedicated to revolutionizing the shopping and dining experience. As the go-to platform for food and groceries, our New Verticals division is rapidly expanding, partnering with top-tier grocery brands to ensure speedy, precise, and exceptional customer service.About the TeamThe Grocery Operations team in the UAE collaborates with premier grocery retailers to offer a seamless on-demand grocery experience. We manage a network of picker locations where our skilled pickers quickly fulfill and package Deliveroo orders. Our goal is to ensure every order is accurate and efficiently delivered.As the Grocery Operations Manager, you will oversee the entire operational landscape in the market. You will directly manage Site Leads, Team Leads, and Fulfilment Associates, being the key accountability point for performance, quality execution, and operational consistency across all picker sites.The RoleIn this pivotal position, you will manage all operations at picker sites within our grocery partner network in the UAE. Your responsibilities will encompass the complete operational lifecycle, including site execution, picker performance monitoring, data reporting, agency management, and project delivery. You are a data-centric leader who thrives on the shop floor as well as in performance analysis meetings.Key ResponsibilitiesSite & Team OperationsOversee daily operations at all active picker sites in the UAE, ensuring compliance with SLAs and partner standards.Directly manage Site Leads, offering clear guidance, feedback, and development support, while indirectly supervising Team Leads and Fulfilment Associates through Site Leads.Perform regular site visits to assess execution quality, picker conduct, and partner compliance.Manage the entire order lifecycle at picker sites, including accuracy in picking, quality in packing, readiness timing, and handoff to riders.Ensure operational preparedness for new site openings through pre-launch audits, SOP briefings, and post-launch performance evaluations.Lead the resolution of any SLA breaches, operational failures, or partner incidents at the site level.

About the TeamBe part of our ambitious journey to redefine how people shop and dine. At Deliveroo, our Brand & Experience team is dedicated to fostering a strong emotional connection between our brand and our customers, riders, and partners. With a keen understanding of our audience and a flair for creativity, we bring our brand to life at every interaction. From push notifications to social media campaigns and packaging design, we create engaging experiences that enhance perceptions, ignite engagement, and establish Deliveroo as a beloved global brand.About the RoleWe are on the lookout for a strategic and commercially-savvy Marketing Manager to join our vibrant marketing team at Deliveroo. This pivotal role is essential for driving substantial business growth for both our HOP (grocery darkstore) and Retail segments through meticulous marketing planning and execution.Reporting to the Head of Restaurant and New Verticals Marketing, you will be responsible for devising and implementing comprehensive marketing plans and campaigns that align with our key commercial objectives, enhance customer value, and optimize ROI. This high-impact position demands commercial insight, a test-and-learn approach, and a proven ability to meld strategic thought with hands-on execution. You will develop and scale marketing programs that resonate with consumers while delivering significant results for our business and partners.Your ResponsibilitiesCreate and manage marketing plans and campaign strategies for HOP and Retail that drive growth for our partners and business.Translate business objectives into actionable, insight-driven, and customer-centric marketing initiatives.Lead the integrated go-to-market strategy, collaborating with commercial, local, and central marketing teams to ensure alignment and excellence in execution.Oversee the planning and execution of value-driven campaigns (such as promotional, seasonal, and category growth) to boost customer engagement and HOP/partner performance.Continuously enhance campaign ROI through post-campaign analysis, insights, and strategic adjustments.Identify new growth opportunities through emerging trends, untapped customer segments, or innovative testing approaches.Utilize customer and partner insights to guide marketing strategies and campaign development.Manage regular performance reporting and stakeholder communications, highlighting trends, opportunities, and strategic recommendations.

Role Overview Deliveroo is looking for a Digital Marketing Associate (UAE National) to help strengthen digital marketing efforts in the UAE. This role sits in the Dubai main office and works closely with different teams to shape marketing strategies and support business growth. What You Will Do Work with teams across Deliveroo to plan and launch digital marketing campaigns Analyze campaign performance metrics to track results and identify areas for improvement Help optimize Deliveroo’s online presence in the UAE market Who We’re Looking For UAE National Interest in digital marketing and online growth strategies Comfortable working with data and collaborating with others

Deliveroo is seeking a Head of Rider Experience for the Middle East, based at the Dubai main office. This leadership role focuses on shaping strategies that improve every stage of the rider journey with Deliveroo. Key responsibilities Design and implement plans to boost rider satisfaction and engagement. Collaborate with teams across the company to ensure riders feel valued and supported. Collect and analyze rider feedback to find opportunities for improvement. Launch new initiatives that set higher standards for the rider experience. Requirements Proven leadership skills and a history of driving positive change. Experience working with multiple teams and functions. Strong ability to interpret feedback and translate insights into practical actions. Dedication to making a genuine difference for riders.

About DeliverooAt Deliveroo, we are on a mission to revolutionize the way you shop and dine. By seamlessly connecting consumers, restaurants, shops, and riders, we aim to deliver the neighborhood experience right to your doorstep. Our innovative technology is at the heart of this transformation, making access to food and products more convenient and enjoyable. We empower people to buy what they wish, whenever and wherever they want.As a part of a dynamic team, we are proud to be at the forefront of one of the world's fastest-growing industries. Our compact team makes a significant impact as we tackle some of the most intriguing challenges in the market. We embrace agility, value autonomy and ownership, and are constantly in pursuit of fresh ideas.Your ResponsibilitiesAs a Junior Designer, you will play a key role in delivering creative assets for various campaigns and media initiatives. Your responsibilities will include designing in-app banner advertisements, social media content, and adapting global campaigns to meet local needs, including copywriting in both English and Arabic. This role reports directly to the Brand Manager and follows a hybrid work model.Daily Tasks Include:Creating visually appealing artworks for in-app restaurant campaigns and social media platforms.Adapting global campaign materials to fit the UAE market requirements.Collaborating with the social media team to develop creative in-house content.Designing innovative branding materials for events and campaigns that align with brand guidelines.Taking ownership of English and Arabic copywriting for campaign initiatives.

Join Deliveroo as an ODC Area Manager and be a part of our mission to revolutionize the way people shop and eat. We aim to be the go-to platform for food and grocery needs. Over the past year, we have seen remarkable growth across our HOP, Grocery, Editions, Signature, and Plus services.As we continue to innovate and push our boundaries, we are expanding our teams to launch new, creative products. This is an exciting opportunity to join Deliveroo at a pivotal moment in our journey!About Deliveroo ODGDeliveroo ODG plays a vital role in our rapid grocery delivery service, striving to deliver groceries to customers in as little as 15 minutes. Whether it’s a weekly grocery haul or a late-night snack, we partner with trusted grocers to ensure speedy and accurate deliveries.The ODG team is forming strategic partnerships with key grocery providers across the UAE to establish a mix of picker and non-picker sites. Our picker locations fulfill orders through specialists trained to manage operations efficiently and pack orders swiftly.We seek individuals with exceptional drive and an entrepreneurial mindset to join the Deliveroo ODG team. If you're ready to make an impact, now is the perfect time to be part of our growing family!The RoleAs the Area Manager, you will be a key leader overseeing remote Live Operations support for third-party ODC partners and managing the performance and growth of the Retail category, which includes non-food and pharmacy partners. Your focus will be on optimizing operational execution, specifically reducing rejections and cancellations across all retail partners. You'll lead a dedicated Live Ops and Retail team, building robust relationships with the Commercial Retail team, and spearheading strategic initiatives and projects, including seasonal campaigns like Valentine's Day activations.

CRM Marketing Associate – UAE NationalAt Deliveroo, we are on a mission to revolutionize the way people shop and dine. Our focus on impact, innovation, and growth fuels every initiative we undertake. The Brand & Experience team is dedicated to establishing a meaningful emotional connection between Deliveroo and our customers, riders, and partners. With an in-depth understanding of our audience and a flair for creativity, we breathe life into our brand at every interaction point. Be it a push notification, a social media campaign, or packaging design, we create memorable experiences that engage and resonate, making Deliveroo a cherished global brand.We are seeking a passionate CRM Marketing Associate to become a vital part of our Dubai team. In this role, you will play a key part in executing impactful lifecycle marketing campaigns aimed at enhancing engagement and loyalty throughout the Middle East.Key ResponsibilitiesJoin the Marketing team at Deliveroo Middle East, where we are dedicated to driving brand and business growth across the UAE, Kuwait, and Qatar by formulating customer-focused strategies that boost awareness and increase traffic in a dynamic marketplace.Your daily activities may include:Complete Campaign Management: Oversee the entire lifecycle of CRM campaigns, from inception to final deployment and approval.Dynamic Messaging: Develop engaging content for emails, push notifications, WhatsApp, and in-app banners to ensure a cohesive customer experience.Marketing Calendar Coordination: Manage the BAU marketing calendar, ensuring timely launches of all restaurant, vertical, and seasonal initiatives.Segmentation and Targeting: Collaborate with the CRM Specialist to meticulously segment customers and merchants, ensuring tailored messaging reaches the appropriate audience.Competitive Analysis: Regularly monitor and report on competitor CRM activities to keep Deliveroo at the industry's forefront.Requirements for SuccessEssential Qualifications:CRM Knowledge: Extensive experience in CRM marketing, particularly in managing high-volume campaign executions.Technical Skills: Strong understanding of HTML for email troubleshooting and experience with enterprise-level CRM platforms (Braze preferred).Data Analysis: Proven capability to interpret data effectively to drive marketing strategies.

Join Deliveroo as a Sales Operations Analyst and play a vital role in driving operational excellence within our dynamic sales team. As a UAE National, you will leverage your unique insights to enhance our sales strategies, optimize processes, and contribute to the overall success of the organization.