About the job
Since its inception in 1987, ICTS (UK) Ltd has established itself as a leader in providing integrated security and customer services tailored for the most challenging environments. Our innovative approach allows us to partner with a diverse array of organizations, including prominent public attractions, leisure facilities, financial institutions, retail businesses, public sector entities, transport services, and government agencies.
We are currently seeking a dedicated Security Manager to oversee our prestigious contract in the Milton Keynes region. This role involves collaboration with one of the world’s leading online retailers, stationed at their fulfillment centers across the Doncaster area. The fast-paced environment is ideal for seasoned professionals looking for a dynamic security role that diverges from traditional positions.
Your responsibilities will include managing a security team of up to 60 personnel, thus requiring substantial prior management experience within a similar-sized team. You will be responsible for monitoring Key Performance Indicators (KPIs) and ensuring optimal service delivery through a well-trained and engaged security team. Close collaboration with the on-site leadership team of our client is essential, necessitating reliability and flexibility on your part.
Key Responsibilities:
1. Lead the security team, including dynamic scheduling, personal development, and team engagement.
2. Assist the Area Manager in driving productivity to enhance performance while adhering to standards and protocols.
3. Foster a culture of continuous improvement.
4. Manage client relationships on the front lines, representing ICTS to stakeholders and meeting both client and ICTS service expectations.
5. Oversee operational management—monitoring financial resource usage and supporting month-end financial activities and reporting.
6. Ensure high professional standards on-site, including preparation for SR2 Audit, and compliance with ISO QM, BCMS, and Environmental standards.
7. Support the management of all aspects of the employee lifecycle, including:
- Recruitment, CRC, and vetting
- Absence management
- Investigations, disciplinary actions, and grievances
- Staff appraisals and development
- Training files
- Performance management
15. Comply with Company Policies and Procedures, along with site-specific regulations.
16. Contribute positively to fostering an environment of equal opportunity, in accordance with the Equal Opportunities and Diversity policy.
17. Fulfill health and safety obligations as per the Company’s Health and Safety Policy.
18. Undertake additional duties as necessary to meet business needs and site requirements.

