About the job
ServiceNow CMDB Architect
Join Convera as a Senior Software Engineer - ServiceNow CMDB Architect, where you will play a crucial role in designing, implementing, governing, and optimizing the Configuration Management Database (CMDB) within the ServiceNow platform. This position is vital for ensuring the accuracy of enterprise-wide configuration data, establishing efficient configuration management processes and policies, and integrating the CMDB with IT Operations Management (ITOM), IT Service Management (ITSM), Asset Management, Security, Observability, and Cloud platforms. As the CMDB Architect, you will be the technical and functional authority on CMDB architecture, data modeling, discovery strategies, service mapping, and configuration governance.
Key Responsibilities
CMDB Architecture & Design
- Define and own the CMDB data model, including CI classes, relationships, and federation strategies that align with organizational services and architectural standards.
- Lead the development of the CMDB roadmap, focusing on maturity model evolution and multi-phase implementation planning.
- Establish and enforce CMDB data governance, including CI class definitions, naming conventions, and standardized data ingestion patterns.
- Design integration patterns for the CMDB with ServiceNow ITOM (Discovery, Service Mapping, Event Management, AIOps), IT Asset Management (ITAM/SAM), HR Service Delivery (HRSD), Security Operations (SecOps), Cloud platforms (AWS/Azure/GCP), and enterprise systems.
Discovery & Service Mapping
- Lead the configuration and optimization of Discovery and Service Mapping to ensure an accurate representation of application and infrastructure dependencies.
- Develop blueprints, business service definitions, dependency maps, and service topology models.
- Establish health score modeling, reconciliation rules, and normalization logic to ensure data accuracy and completeness.
Configuration Management Governance
- Define and oversee Configuration Management policies and procedures, including CI lifecycle management, attestation, audit controls, and change-driven CI updates.
- Collaborate with Change Management, ITSM owners, Cloud teams, Platform teams, and Application owners to enforce CI accountability.
- Implement automated attestation frameworks to ensure business applications and infrastructure CI records remain current.
Data Quality & Operations
- Define and manage CMDB health metrics, dashboards, and operational reporting to maintain data integrity and quality.
