About the job
Quantum Systems GmbH creates advanced unmanned solutions for air, land, and sea operations. The company’s platforms combine modern hardware with AI-powered software, delivering real-time data and precise control for defense, security, and public sector clients worldwide. Since opening its Kyiv office in 2022, Quantum Systems has maintained strong support for Ukraine.
Role Overview
Quantum Systems seeks a Service Team Lead to manage its Kyiv-based service team. The role focuses on ensuring high-quality repairs, improving service processes, and supporting the growth of engineers. This is a full-time, on-site position in Kyiv.
Main Responsibilities
Team Leadership
- Direct and coordinate a team of service engineers and testers.
- Plan workloads, assign tasks, and set priorities to boost team productivity.
- Mentor, onboard, and guide engineers in their professional development.
- Lead technical discussions and review complex cases to find solutions.
Quality Assurance
- Ensure all repairs and testing meet company standards.
- Monitor deadlines, SLAs, and overall service quality.
- Analyze recurring technical issues and drive improvements to reduce defects.
- Review and validate complex repairs involving electronics, UAVs, and modules.
Process Improvement
- Streamline workflows and introduce best practices from the industry.
- Maintain and update checklists, procedures, and technical documentation.
- Work closely with Testing, Logistics, Procurement, and R&D teams.
- Track performance metrics and prepare reports on key KPIs.
Technical Involvement
- Help resolve complex engineering challenges as they arise.
- Make technical decisions in non-routine situations.
- Oversee repairs of UAVs, electronic modules, and power systems.
Location: This role requires full-time presence in the Kyiv office.

