Service Manager at Novibet | Athens, Greece

uni-systems is growing its Managed Services Department in Athens, Attica. The team is looking for a Service Manager to guide and improve service delivery for clients and partners. What You Will Do Supervise service management processes, including Incident and Problem Management, and provide regular reports on these activities. Monitor team performance across multiple responsibilities and initiatives, delivering clear updates. Coordinate collaboration between internal teams, consortium partners, and external stakeholders in a multinational environment. Apply service and project management experience to lead incident and problem ticket resolution. Oversee support activities performed by managed service providers and vendor teams. Handle critical incidents and system issues, troubleshoot problems, and involve the right internal or external resources. Communicate status and resolution plans to business users and executive stakeholders. Plan and organize project and service management tasks to meet objectives and deadlines. Identify and assess risks related to projects and services. Maintain open communication with clients, build trust, and spot opportunities for service improvement. Serve as the main contact for project and service status updates to all stakeholders. Track daily client services, focusing on technical accuracy and response times. Prepare monthly reports on service levels versus SLAs and evaluate team performance against KPIs. Ensure client support meets high standards by following ITIL best practices. Support presales activities to promote the company’s services. Location This role is based in Athens, Attica, Greece.

Join our team as an Automotive Service Manager at eoctebp, where you will lead and inspire a dedicated team of professionals in delivering exceptional automotive service. In this pivotal role, you will oversee daily operations, ensure customer satisfaction, and drive service excellence.Your responsibilities will include managing service workflows, optimizing team performance, and maintaining high-quality standards. If you possess a passion for the automotive industry and have a proven track record in service management, we want to hear from you!

Aambience Services specializes in business process outsourcing, technology services, and robotic process automation. The company is headquartered in Tavros, Athens, and is known for building client trust through consistent quality and expertise. Role overview The E Shop division seeks full-time Customer Service Representatives to join the on-site team at the Athens headquarters. This position centers on handling customer interactions over the phone and by email, ensuring each inquiry is managed with care and professionalism. Main responsibilities Respond to incoming customer calls and provide general information Resolve customer inquiries and offer solutions Document customer interactions accurately Deliver timely solutions or alternatives, track issues, and confirm resolution by phone and email Requirements Strong communication skills Responsible approach to work Ability to manage multiple tasks at once Location This is a full-time, on-site position based in Tavros, Athens, Attica, Greece.

Are you a driven and proactive IT Service and Operations Manager eager to take on a new and rewarding challenge? We invite you to consider joining our esteemed team at our headquarters in Athens, with opportunities for occasional onsite engagements at client locations throughout Europe.Your Responsibilities: Oversee and coordinate the operations and support teams, including Service Desk and Technical Support, to ensure seamless execution of international projects; Take full ownership of maintaining the operational integrity of our technologies and services, ensuring all daily activities are executed promptly and efficiently; Manage IT Facilities within the company’s data center or external environments, including client premises and various cloud solutions; Guarantee compliance with Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for both internal and external stakeholders; Implement and coordinate ITIL Service Operation Processes, such as event and incident management, and request fulfillment; Collaborate with development teams to integrate ITIL processes into product designs; Leverage Service Management tools to generate insightful reports on operational performance; Proactively address and resolve conflicts while eliminating obstacles that arise. Essential Qualifications: Bachelor's degree in an IT-related discipline; ITIL Foundation Certification or higher; Fluency in English; Minimum of 8 years of experience in Service and Operations management, focusing on critical systems and advanced tools in a senior role; Proficient in managing IT projects using Agile methodologies; Experience in building, deploying, and updating software in an agile framework; Familiarity with ITIL-compliant ITSM tools such as BMC Remedy, ServiceNow, or similar platforms. Preferred Qualifications: Understanding of DevOps practices and/or certification; Certification in Agile methodologies; Certification in Project Management methodologies; Over 10 years of experience in IT Service and Operations management. What We Offer:We value and reward commitment and talent. As part of our team, you will enjoy:A competitive full-time salary;Private Health Insurance through the company’s group plan;Flexible working hours;Access to state-of-the-art tools;Opportunities for professional development, including language courses and specialized training;Career advancement opportunities;

Aambience Services stands at the forefront of innovation, delivering cutting-edge IT solutions, Robotic Process Automation (RPA), and comprehensive Business Process Outsourcing Services. Our distinctiveness lies in our unwavering commitment to challenge conventional practices, ignite inspiration, and craft revolutionary solutions. We cultivate trust-based relationships with our clients, grounded in quality and expertise, while ensuring exceptional experiences through outstanding customer service.Our team is comprised of seasoned professionals who are passionate about their work. They are the foundation of our vibrant corporate culture and serve as dependable partners in addressing our clients' challenges and needs. This commitment has fostered a diverse environment that enhances employee engagement and performance, driven by our core value of investing in and nurturing our people and teams.

Fairstead is a mission-driven real estate firm committed to developing affordable communities nationwide. With headquarters in New York and additional offices in Colorado, Florida, and Washington DC, Fairstead manages a portfolio exceeding 27,000 apartments across 28 states. As an integrated owner, operator, and innovator, we unify development, construction, and property management to deliver high-quality affordable housing that meets the needs of our residents at scale.At Fairstead, we believe that affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. Our goal is to create and preserve housing that benefits residents while providing lasting value to communities, partners, and stakeholders. We challenge industry standards through our technology-driven, entrepreneurial approach to affordable housing. In addition to our core real estate capabilities, we operate innovative service lines aimed at enhancing resident experiences, fortifying communities, and improving operational efficiency. We welcome digital transformation, data-driven decision-making, and emerging technologies, including AI, to create scalable systems that support sustainable growth, all grounded in a culture of entrepreneurship, innovation, partnership, commitment, and integrity.The Service Manager is responsible for overseeing and supervising the repair and maintenance of property buildings. This role ensures the timely installation and upkeep of mechanical equipment while maintaining operational effectiveness across Fairstead properties. The Service Manager will inspect and repair electrical equipment and mechanical systems, ensuring that properties are clean and hygienic in accordance with Fairstead's safety policies and standards.

Join our dynamic team at Aambience Services as a Customer Service Representative. You will play a crucial role in providing exceptional service to our clients through phone communication. Your excellent communication skills and problem-solving abilities will ensure customer satisfaction and help us maintain our reputation for outstanding service.

Join Mercier Consultancy as a Danish-Speaking Customer Service Representative for our esteemed client in the wealth management sector. This pivotal role involves delivering exceptional support to our Danish-speaking clientele, addressing their inquiries regarding wealth management services and financial products.Your proficiency in Danish will be essential as you respond to questions, provide comprehensive insights into investment opportunities, and assist clients in navigating their services. With outstanding customer service skills, you will cultivate trust and establish enduring relationships with clients within the wealth management landscape.Key Responsibilities Provide top-tier customer service in Danish via phone, email, and chat concerning wealth management services. Assist clients with inquiries related to their accounts, investment options, and financial strategies. Guide clients through our product offerings and support them in the wealth management process. Accurately document all customer interactions within our CRM system. Work alongside financial advisors to resolve complex inquiries and enhance client satisfaction. Collect client feedback to inform service enhancement initiatives. Stay updated on market trends and shifts in the wealth management industry.

Join Euronet, a pioneer in payment solutions, as we redefine the future of global money movement. With a presence in over 160 countries, our innovative mobile wallets, card issuing, and real-time payment platforms are at the forefront of digital transformation.We are seeking a Senior Product Manager to lead our Value-Added Services with a focus on Dynamic Currency Conversion (DCC) and Tax-Free Shopping. This is a pivotal role, placing you as the guardian and promoter of these services, ensuring they evolve and deliver ongoing value for consumers, merchants, and our organization.Your experience will contribute to our strong culture at Euronet, built on trust, respect, and collaboration. We value your contributions and support your growth through robust career development opportunities.Perks & Benefits That Matter:Competitive salary package.Annual performance-based bonuses.Comprehensive Private Health Insurance.Employee Stock Purchase Plan.Access to top-tier tools and equipment.Flexible hybrid working model.Regular career development and performance reviews.Employee referral bonuses and volunteer opportunities.Work in a dynamic, stable, and international environment.Your Impact:Lead the complete product lifecycle for DCC & Tax-Free Shopping, from vision to execution and performance analysis.Drive product growth through KPI monitoring and optimization initiatives.Develop compelling business cases for product improvements and market expansions.Act as the key contact for all matters related to the Value-Added Services portfolio.Partner with commercial teams, operations, finance, IT, compliance, and external partners to ensure product success.Maintain compliance with regulatory and scheme requirements while ensuring product profitability.Keep abreast of market trends and customer needs to guide the product roadmap.

Join Mercier Consultancy as a passionate German Speaking Customer Service Representative in our Veterinary Services Department, supporting one of our esteemed clients. In this vital Entry Level position, you will offer empathetic and informed assistance to our German-speaking clientele, addressing inquiries regarding a variety of veterinary services for their cherished pets.Your proficiency in German will be essential as you aid pet owners with scheduling appointments, inquiries about services, and general pet care questions. You will be pivotal in ensuring that our clients receive exceptional care and support for their beloved animals.Key Responsibilities Deliver outstanding customer service in German through phone, email, and chat regarding veterinary services Assist clients with inquiries about pet health, available services, and appointment scheduling Address customer concerns and complaints compassionately and promptly Maintain accurate records of customer interactions within our CRM system Work closely with veterinary staff to ensure clients receive timely and precise information Collect and communicate customer feedback to enhance service delivery Stay updated on veterinary practices and the latest pet care advice

Join the dynamic team at Mercier Consultancy as a Portuguese Speaking Customer Service Representative for our Client's Subscription-Based Services division. This crucial role involves delivering outstanding support to our Portuguese-speaking clientele, addressing their inquiries regarding subscriptions, and fostering an exceptional customer journey.Your proficiency in Portuguese will be vital in guiding clients through account management, billing concerns, and technical assistance, ensuring they fully enjoy our diverse range of services. You will significantly contribute to boosting customer satisfaction and loyalty.Key Responsibilities Provide exceptional customer service in Portuguese via phone, email, and chat for subscription-related inquiries Assist customers with account setups, payments, cancellations, and service queries Efficiently resolve customer issues and complaints with professionalism and speed Meticulously document customer interactions within our CRM system Collaborate with internal teams to tackle complex inquiries and enhance service delivery Gather and communicate customer feedback to inform service improvements Stay updated on company offerings and subscription trends to assist customers effectively

Join our dynamic team at eoctebp as a General Service Technician. In this role, you will be responsible for providing exceptional service and support to our customers, ensuring all equipment is maintained and operating at peak performance. You will work hands-on with our state-of-the-art machinery while collaborating with a talented group of professionals dedicated to excellence.

Join Mercier Consultancy as an Italian-Speaking Customer Service Representative for our esteemed Client's Subscription-Based Services in Greece. In this pivotal role, you will deliver exceptional support to our Italian-speaking clientele, addressing their inquiries regarding our subscription offerings.Your proficiency in Italian will be instrumental in helping customers navigate subscription details, troubleshoot common challenges, and guide them in utilizing our services for an enhanced experience. You will be a key player in driving customer satisfaction and retention in a dynamic and growing environment.ResponsibilitiesProvide outstanding customer support in Italian via phone, email, and chat for subscription-related inquiries.Assist customers with account management, payment issues, and subscription renewals.Effectively resolve customer complaints with professionalism.Accurately document customer interactions in our CRM system.Collaborate with internal teams to address customer concerns and enhance service delivery.Collect and analyze customer feedback to continuously improve subscription offerings.Stay updated on the latest trends in subscription services and customer engagement.

Join Mercier Consultancy Group as a Greek Speaking Customer Service Agent within our dynamic financial department based in Athens. In this pivotal role, you will deliver outstanding customer service to our Greek-speaking clientele, addressing their inquiries related to a variety of financial products and services, all while ensuring a smooth and enjoyable customer experience.Key Responsibilities Provide support to Greek-speaking customers via phone, email, and chat, addressing inquiries about financial services and products. Offer accurate information regarding account management, transactions, and general banking services. Effectively handle customer complaints and resolve issues to ensure high levels of customer satisfaction. Document customer interactions in our CRM system to maintain quality control and record-keeping. Work collaboratively with team members to enhance service delivery and improve overall customer experience. Stay informed about financial products, services, and industry regulations to provide knowledgeable support.

ABOUT USIndie Campers is a global leader in road trip travel, providing thousands of customers with the freedom to explore the world in fully equipped campervans and RVs.As we expand our offerings, we rely on exceptional frontline professionals to deliver unforgettable experiences to our customers while contributing to achieving commercial results.The Rental Service Agent role is twofold:Customer Experience Specialist for rentalsSales Expert for presentations and conversions in the RV marketThis position is crucial to ensuring that customers leave satisfied, whether they are embarking on a journey or purchasing their future RV.THE ROLEThe Rental Service Agent manages all customer-related rental operations and conducts professional RV presentations aimed at converting interested parties into buyers. This is a hands-on, customer-centric role that combines service, product presentation, operational execution, and sales management.At all levels (rentals and sales), the role ensures that every vehicle, every interaction, and every customer experience reflects the high standards of Indie Campers.WHAT YOU WILL DOCustomer Service & Operations:Manage check-in/check-out, updates, and support during the rental. Address issues and emergencies with empathy.Sales Presentations & Customer Engagement:Conduct engaging product demonstrations to potential buyers, ensuring an informative and persuasive experience.

Role Overview Domino's Pizza is hiring a General Manager for the Athens location. This position leads the store’s daily operations, focusing on customer satisfaction, food quality, and smooth team coordination. What You Will Do Supervise all aspects of store operations, from opening to closing Ensure customers receive prompt, friendly service Oversee food preparation and quality standards Manage and train staff for strong performance Monitor sales and work to grow store revenue Maintain compliance with health and safety regulations

Join our dynamic team at Domino's Pizza as an Assistant Manager! In this role, you will be instrumental in supporting daily operations, enhancing customer satisfaction, and leading a team to achieve outstanding service and sales goals. If you're passionate about pizza and excellent customer service, this is the perfect opportunity for you!

Role Overview Domino's Pizza, Inc. is looking for a General Manager to oversee daily operations at the Athens location. This role manages store performance, staff coordination, and customer satisfaction. The General Manager sets the tone for service quality and operational standards. What You Will Do Direct store operations, including staffing, scheduling, and inventory control Maintain high standards for customer service and food quality Coach and support team members to meet performance goals Identify ways to improve efficiency and drive sales growth Foster a positive, productive workplace culture Location This position is based in Athens.

Are you seeking a rewarding career opportunity within a dynamic international organization that fosters personal and professional growth? Do you possess strong team leadership experience in managing customer support teams? If so, we invite you to consider this exciting role!Key Responsibilities: Implement ongoing reviews and proactive management strategies for absenteeism and attrition among team Advisors, ensuring thorough completion of return-to-work and exit interviews. Regularly assess and monitor the performance of all Advisors against set KPIs, initiating necessary corrective measures using performance management tools to address any deficiencies. Conduct formal quarterly performance evaluations and monthly one-on-one meetings with each Advisor, ensuring their objectives are continuously aligned with business KPIs. Recognize and reward Advisors for exceptional performance and accomplishments, in line with the company's mission and values. Promote a culture of transparent and constructive two-way communication, ensuring vital messages are communicated to all team members while encouraging feedback and the sharing of innovative ideas and best practices. Foster an environment that nurtures teamwork, where Advisors are engaged, loyal, and take pride in their work; ensure actions from employee satisfaction surveys are effectively implemented and monitored. Coach, mentor, and inspire Advisors by equipping them with the necessary skills and knowledge to excel in their roles, while also providing opportunities for career development and skill enhancement. Take appropriate measures to enhance client satisfaction survey scores. Qualifications: Native or proficient in Dutch (C2 level required) Advanced proficiency in English (at least C1 level) both verbal and written (required) A minimum of 12 months of experience in a call center environment, preferably as a Team Manager or Product Specialist Demonstrated interpersonal, coaching, and leadership abilities Exceptional telephone, keyboard, and communication skills, both verbal and written Logical and objective approach to evaluating calls Strong organizational and prioritization skills, with the ability to multitask This is an office-based position in Athens, Greece. Benefits: Competitive Salary: €1,450 gross per month (14 payments) Performance bonus Fully funded training Permanent employment contract Assistance with paperwork (AFM-AMKA) Private health insurance Continuous learning and development opportunities Attractive career advancement prospects A safe, friendly, diverse, and supportive work environment with cutting-edge technology An international and multicultural atmosphere (celebrations, etc.)