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Service Manager at EquipmentShare | Roanoke, VA

EquipmentShareRoanoke, VA (Laydown Yard)
On-site Full-time

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Experience Level

Manager

Qualifications

Ideal candidates should possess strong leadership skills, a background in heavy equipment maintenance, and the ability to manage a team effectively. A commitment to customer satisfaction and a passion for innovative technology are essential. Previous experience in a similar role will be an advantage.

About the job

EquipmentShare is hiring a Service Manager for the Roanoke, VA (Laydown Yard) rental facility. This position leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and plays a key part in supporting both customers and internal teams. The Service Manager will help ensure equipment reliability and customer satisfaction by coordinating repairs, monitoring work orders, and maintaining strong relationships.

Location: Roanoke, VA (Laydown Yard)
Schedule: Monday to Friday, 7:00 AM to 5:00 PM

What You Will Do

  • Supervise and coordinate the work of equipment mechanics and service staff.
  • Schedule repairs for both customer-owned and company-owned rental equipment.
  • Use EquipmentShare technology to create, assign, and track work orders, monitor service intervals, order parts, and diagnose equipment issues using data from multiple makes and models.
  • Identify root causes of equipment problems and determine corrective actions using real-time information.
  • Maintain ongoing relationships with customers, ensuring satisfaction and sharing updates on new services or support options.
  • Respond quickly to customer requests, questions, complaints, or other communications.
  • Support employee training and development, and promote a safe workplace.
  • Perform other duties as assigned.

Why Work at EquipmentShare?

EquipmentShare takes a people-first approach, combining a dedicated team with technology to improve the construction industry. The proprietary T3 platform powers daily operations and enhances the customer experience, helping both employees and clients work more efficiently and stay connected.

About EquipmentShare

EquipmentShare is a leader in the construction rental industry, dedicated to providing innovative solutions that empower contractors and boost productivity. With a focus on customer service and cutting-edge technology, we are transforming how equipment is shared and managed.

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