Service Desk Manager

Join our dynamic team at ncs3 as an Operations Support Executive in the Service Desk department. In this role, you will be pivotal in ensuring seamless operation support for our clients, addressing their inquiries, and resolving technical issues promptly. You will work closely with various teams to enhance service quality and improve customer satisfaction.

Role Overview NCS3 is hiring an Operations Support Executive based in Singapore, with a focus on End User Computing (EUC) and Service Desk operations. This position plays a key part in delivering reliable IT support and smooth service experiences for clients. Main Responsibilities Manage incoming service requests and ensure timely resolution. Troubleshoot technical issues related to end user computing and escalate when necessary. Work closely with other departments to improve service desk processes and overall efficiency.

About the Role ncs3 is hiring an Operations Support Executive for the End User Computing (EUC) and Service Desk team in Singapore. This position focuses on delivering reliable IT support to clients, helping maintain smooth business operations and high service standards. Main Responsibilities Troubleshoot technical issues across a range of systems and devices Provide direct user support, addressing IT-related questions and problems Work with other teams to improve service processes and efficiency Who This Role Suits This role fits those who enjoy working with technology and supporting others. It offers opportunities to develop IT and customer service skills within a collaborative team setting.

Join the Ignite ITE Graduate Programme as an Operations Support Executive, where you will play a key role in enhancing user experience and providing world-class service desk support. This entry-level position is perfect for recent graduates who are eager to kick-start their careers in a dynamic and innovative environment.As part of our Ignite department, you will collaborate with a team of professionals dedicated to delivering exceptional service and operational excellence. You will receive comprehensive training and mentoring, ensuring you develop the skills necessary to thrive in the tech industry.

Join Xcellink as a Service Desk Engineer, where you'll provide essential first-level IT support and on-site technical assistance to ensure the seamless operation of our Institute’s IT systems. In this dynamic role, you will handle service desk tasks, maintain our IT infrastructure, resolve incidents, and manage IT assets. Your contributions will be vital in delivering high-quality IT services for daily operations and special events.Fresh graduates are strongly encouraged to apply!Key Responsibilities:1. Service Desk Support:Serve as the primary contact for end users to log and resolve service requests, incidents, and IT support inquiries.Troubleshoot hardware and software issues using structured checklists, aiming for first-call resolution through FAQs, knowledge bases, and known solutions.Escalate complex incidents to higher-level support teams and ensure resolution in accordance with Service Level Agreements (SLAs).Document all incidents, resolutions, and knowledge base entries for future reference and continuous improvement.2. On-Site IT Support & Maintenance:Install, configure, and maintain IT and AV equipment, including desktops, laptops, printers, mobile devices, and peripherals.Perform preventive maintenance and resolve hardware issues by replacing faulty components or coordinating repairs.Conduct system health checks, monitor servers, network appliances, and wireless access points, and submit daily reports on system health.Handle basic network troubleshooting, including connectivity issues and verifying wireless signal strength.3. Asset & Inventory Management:Maintain an accurate inventory of IT and AV assets, ensuring all records are up-to-date.Manage asset tagging, movements, and updates in the asset inventory system.Conduct regular asset audits, report discrepancies, and assist in annual stock-taking exercises.Track warranty and maintenance periods of assets and provide reminders for contract renewals at least three months prior to expiration.4. Event Support:Set up and configure IT equipment for special events (e.g., conferences, seminars), ensuring the smooth operation of temporary networks and systems.Provide network and wireless configuration support for events as needed.5. Incident Reporting & Performance Monitoring:Track and report incident resolutions, system performance, and asset status.Generate reports on underperforming infrastructure, network issues, and service delivery.

Job SummaryAs the Service Desk Manager, you will lead our Service Desk team in delivering exceptional customer service. Your role will involve overseeing incident resolution, ensuring compliance with service level agreements, and monitoring team performance to guarantee that client inquiries receive prompt attention. Job ResponsibilitiesOversee the Service Desk operations and manage staff to provide first-level technical support.Respond to support inquiries via phone and email, utilizing remote desktop tools, and, if necessary, assist users at their work locations.Serve as an escalation point for unresolved cases or escalated issues.Embrace a comprehensive customer service approach, promoting a customer-centric ethos to uphold high standards of service for all support queries, in line with service management principles.Communicate with SD managers regarding any significant issues that may impact business operations.Assume overall accountability for incident management and request fulfillment.Encourage team members to take ownership of user problems and adopt a proactive approach to user issues.Ensure all support interactions are documented in the Service Desk logging system.Delegate more complex issues to the appropriate IT Support personnel.Coordinate external technical support when issues cannot be resolved internally at the first level.Conduct Service Quality Assessments and coach team members on effective handling techniques.Provide domain-specific training to new hires.

Role Overview NCS3 is hiring a Service Desk Manager based in Singapore. This role leads the service desk team, guiding daily operations and supporting clients. The manager ensures service quality and encourages teamwork across the group. Key Responsibilities Oversee day-to-day service desk activities Maintain high standards for client support and service delivery Manage staff performance and provide guidance to team members Optimize workflow processes for efficiency Ensure service level agreements are met Promote a collaborative and supportive team environment What We Look For Strong leadership experience in a service desk or IT support setting Solid understanding of IT service management best practices Commitment to ongoing improvement and quality service

About the Internship LVMH Moët Hennessy Louis Vuitton is looking for a Regional Service Desk Intern in Singapore. This role supports IT operations across the Asia-Pacific region. What You Will Do Troubleshoot technical issues for end users Assist with user support requests Contribute to ongoing IT projects Why Join This internship offers practical experience in IT support within the luxury goods sector. Interns will develop technical skills and gain exposure to regional IT operations.

Encora is hiring a Service Desk Engineer in Singapore. This role supports IT operations by handling service requests and troubleshooting technical issues for both hardware and software systems. Role overview This position focuses on installing, configuring, and upgrading computers and applications. Service Desk Engineers play a key part in identifying root causes of technical problems and implementing fixes that improve system reliability. What you will do Respond to service requests related to hardware and software Install, configure, and upgrade IT systems as needed Diagnose issues and deliver lasting solutions Maintain a high standard of customer service for clients Requirements Experience supporting IT systems and troubleshooting technical issues Ability to install and configure hardware and software Strong commitment to customer service

The Service Desk Engineer is pivotal in delivering exceptional first-level IT support and on-site technical assistance, ensuring the seamless performance of the Institute’s IT systems. This position involves managing service desk operations, maintaining IT infrastructure, resolving incidents, and overseeing IT assets. The Service Desk Engineer is instrumental in upholding high standards of IT services for daily operations and special events.Fresh graduates are highly encouraged to apply!Key Responsibilities:1. Service Desk Support:Serve as the primary interface for end users to log and resolve service requests, incidents, and IT support inquiries.Diagnose hardware and software issues utilizing structured checklists, striving for first-call resolution through FAQs, knowledge bases, and established solutions.Escalate complex incidents to advanced support teams and ensure resolution in accordance with Service Level Agreements (SLAs).Maintain documentation of all incidents, resolutions, and knowledge base entries to facilitate future reference and continuous improvement.2. On-Site IT Support & Maintenance:Install, configure, and maintain IT and AV equipment, including desktops, laptops, printers, mobile devices, and peripherals.Conduct preventive maintenance and troubleshoot hardware issues by replacing defective components or coordinating repairs.Perform system health checks, monitor servers, network devices, and wireless access points, and prepare daily reports on system status.Address basic network issues, including connectivity challenges and verifying wireless signal strength.3. Asset & Inventory Management:Ensure accurate inventory of IT and AV assets, including desktops, laptops, network devices, and peripherals.Oversee asset tagging, movements, and updates within the asset inventory system, ensuring all records remain current.Conduct regular asset audits, report discrepancies, and assist in annual inventory exercises.Monitor warranty and maintenance periods for assets and provide reminders for contract renewals at least three months prior to expiration.4. Event Support:Prepare and configure IT equipment for special events (e.g., conferences, seminars), ensuring the smooth operation of temporary networks and systems.Provide network and wireless configuration assistance for events as required.5. Incident Reporting & Performance Monitoring:Monitor and report on incident resolutions, system performance, and asset conditions.Generate reports on underperforming infrastructure, network issues, and service delivery.

Join Accion Labs as a Level 1 Service Desk Agent, where you will be the first point of contact for our clients' technical support needs. You will respond to inquiries, troubleshoot issues, and provide solutions to enhance user experience. This role is perfect for individuals who thrive in a fast-paced environment and are eager to develop their skills in IT support.

Join our dynamic team at NCS3 as a Helpdesk / Service Desk Engineer. In this pivotal role, you will be the first point of contact for our clients, providing exceptional technical support and troubleshooting assistance. Your expertise will ensure the smooth operation of IT services and contribute to enhancing user satisfaction.As a part of our team, you will engage with users to understand their needs, diagnose issues, and deliver effective solutions. Strong communication skills and a customer-focused approach are essential for success in this role.

Join our dynamic team at Accor Hotels as a Guest Services Executive at the Front Desk, where you will be the first point of contact for our guests. Your role will involve providing exceptional customer service, managing check-ins and check-outs, and addressing guest inquiries to ensure a memorable stay.

Join NCS Pte Ltd as a Service Delivery Executive specializing in Infrastructure Support. In this dynamic role, you will be responsible for overseeing service delivery and ensuring that our infrastructure solutions meet the highest standards of reliability and performance. You will collaborate with cross-functional teams to enhance our service offerings and drive operational excellence.

Are you an organized professional eager to facilitate the seamless execution of training programs? If you possess a background in logistics coordination, learner support management, and operational efficiency, we want to hear from you!Position Overview:Programme Administration Oversee enrolment processes, participant registrations, and maintain effective communication with attendees. Develop training schedules, arrange venues (both physical and virtual), and prepare necessary resources. Training Logistics Coordinate with trainers, manage facilities, and ensure digital platforms and technical support are in place. Confirm the availability of training materials, tools, and equipment prior to sessions. Learner Support Offer guidance, reminders, and assistance to trainees throughout their learning journey. Track attendance, engagement, and completion rates diligently. Reporting & Quality Assurance Monitor training metrics including attendance, feedback, and outcomes. Compile periodic reports for management and suggest areas for improvement. Vendor & Trainer Coordination Engage with external trainers, consultants, and vendors as necessary. Assist in the procurement of training resources and tools.

Role Overview fuku is hiring a Facilities Operations Executive in Singapore. This role focuses on keeping facilities well maintained and operating efficiently. The Facilities Operations Executive oversees daily maintenance, coordinates improvement projects, and manages relationships with vendors. The goal: a safe, functional, and welcoming space for employees and clients alike.

We are looking for a talented and experienced Support Bar Analyst to lead first and second line support operations across our global studios. This pivotal role involves ensuring the delivery of exceptional IT support and service desk operations at our Singapore office, enabling our team to provide efficient and effective services to our internal users. If you possess outstanding communication and leadership skills and thrive in a fast-paced, dynamic environment, we want to hear from you!Key Responsibilities:Serve as the primary support contact for local and time zone-based employees.Respond to customer inquiries via email, walk-ups, and chat with professionalism and promptness.Diagnose and troubleshoot issues related to our products and services using appropriate software and databases.Maintain detailed records of customer interactions and resolutions through call logs and ticketing systems.Collaborate with cross-functional teams to identify and resolve technical issues.Stay updated on industry trends and contribute to continuous improvement initiatives within the Helpdesk and customer service workflows.Escalate urgent issues to the appropriate parties as necessary.Ensure compliance with service level agreements (SLAs) and provide an outstanding user experience.Manage IT assets in the local office to maintain high standards.Ensure compliance with relevant regulations regarding workplace services, health and safety, and environmental management.Work alongside senior leadership and stakeholders to foster a culture of innovation, continuous improvement, and learning throughout the organization.

Join Experian as an Operations Executive and play a vital role in ensuring the seamless execution of our business operations. You will be responsible for analyzing and improving operational processes, collaborating with various teams, and supporting strategic initiatives. This position offers an exciting opportunity to contribute to our mission of empowering consumers and businesses with data-driven insights.

The Trade Desk is revolutionizing how global brands and their agencies connect with audiences worldwide. Our cutting-edge media-buying platform empowers brands to create a more insightful and relevant advertising experience for consumers, establishing a new benchmark for global reach, accuracy, and transparency. If you are a talented, driven, and creative individual eager to contribute something innovative and ambitious while having fun, we want to hear from you!Your Role:As a Front Desk Associate, you will serve as a cultural ambassador for The Trade Desk, embodying our commitment to first-class hospitality and a customer-centric approach. You will play a vital role in delivering a safe, positive, and productive workplace experience. This prominent position requires exceptional customer service skills as you will be one of the first points of contact for employees, guests, and visitors.