Senior VoIP Operations Engineer

About UsAt Felicity, we empower business teams by integrating AI into their daily workflows.In today’s fast-paced environment, teams often grapple with cumbersome manual processes across disjointed systems—switching between multiple tools, duplicating data, and relying on informal knowledge. Most AI solutions are designed for developers, leaving those who truly understand these processes without effective tools to enhance their workflows.Our innovative platform allows business teams to transform these chaotic processes into structured, reliable systems. Featuring a user-friendly no-code editor, users can encapsulate intricate business logic, connect with external systems, and craft tailored AI agents to support their tasks. A powerful workflow engine ensures these processes run smoothly at scale, maintaining the control and consistency essential for real-world operations.We initially focused on healthcare, where operational challenges are particularly pronounced, but we are now expanding to assist teams across various sectors facing similar complexities.Having secured $5.75M in funding from leading investors such as Accel, XYZ, and Afore, we have assembled an outstanding team in engineering and go-to-market strategies.TechnologyOur real-time no-code editor is integrated within a Chrome extension and powered by advanced synchronization technology using CRDTs, allowing live updates and data consistency across multiple tabs and browsers.We have developed a proprietary execution engine, influenced by Playwright, optimized for performance and capable of executing bulk processes on your local Chrome browser.Our unique Browser Automation Language (BAL) serves as a domain-specific language that simplifies execution instructions, encapsulating common web paradigms.Your RoleAs a Forward Deployed Software Engineer (FDSE), you will engage directly with healthcare clients to identify their critical challenges and develop solutions using the Felicity platform. This role involves immersing yourself with customers to thoroughly understand their essential operations and collaborating with them to refine these processes through our innovative tools. The FDSE position uniquely blends software engineering and customer interaction, offering you the chance to gain in-depth insights into the healthcare industry, collaborate with senior leaders, and create substantial impact for major organizations.Daily ResponsibilitiesYour daily activities will include:Conducting meetings with client teams, both remotely and on-site, to assess their vital processes.Crafting new process architectures together with senior engineering teams.

About FelicityAt Felicity, we empower business teams by harnessing the power of AI. Our innovative platform transforms chaotic, manual processes into structured, efficient systems, enabling teams to focus on what matters most.Today’s business teams often find themselves entangled in cumbersome workflows across disparate systems. Our solution addresses this gap by providing a no-code editor that allows users to encapsulate intricate business logic and seamlessly integrate with external systems, creating tailored AI agents to enhance their productivity. Our robust workflow engine ensures these processes are executed reliably at scale, meeting the stringent demands of real operational needs.Initially focused on healthcare, we are now broadening our reach to assist teams in various sectors that encounter similar operational challenges. With a funding of $5.75M from esteemed investors such as Accel, XYZ, and Afore, our team is committed to excellence across engineering and go-to-market strategies.Your RoleWe are searching for a GTM & Deployment Lead who will take charge of customer engagement from initial outreach through to converting pilot projects into enterprise contracts. This unique role blends sales, implementation, and product development.You will engage directly with customers to finalize deals, execute pilot projects, and leverage the Felicity platform to address their most pressing challenges. Collaborating closely with our founders, engineering team, and clients, you will shape the deployment and development of our solutions.Your ResponsibilitiesInitiate Sales and Customer EngagementLead outreach efforts and engage in initial customer discussions.Analyze customer workflows to discover impactful opportunities.Conduct pilot project scoping and establish clear success metrics.Effectively communicate the value of Felicity in practical terms.Manage Pilot Projects from Start to FinishDesign and execute pilot projects with defined goals and timelines.Convert complex workflows into streamlined automations.Quickly configure and deploy solutions.

Join Our MissionAt Credal, we are committed to leveraging cutting-edge artificial intelligence to empower those dedicated to creating a brighter future.We specialize in enhancing the intricate operations of leading institutions while ensuring security and governance are integrated into every facet of our product. Our esteemed clients include the U.S. Department of Health and Human Services, MongoDB, Comcast NBC Universal, Lattice, Wise (formerly Transferwise), Checkr, and incident.io, among others.Having secured over $10 million in funding, we are well-positioned for growth. You will be part of a team of Thoughtful Doers™, drawing expertise from industry giants such as Palantir, Cruise, Meta, Uber, and Google. Credal operates in-person from our spacious New York City office, where meals are provided.

Role Overview The City of New York is hiring a Caretaker for Brooklyn. This role focuses on supporting the well-being and safety of community members. Caretakers help maintain a welcoming and secure environment for residents and visitors.

The Office of Technology and Innovation (OTI) plays a pivotal role in harnessing technology to create opportunities, enhance public safety, and optimize governmental operations across New York City. From ensuring affordable broadband access to safeguarding against cybersecurity threats and developing digital government services, OTI is leading the charge in how the city serves New Yorkers in the 21st century. To see our initiatives in action, watch our welcome video, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov for more information.At OTI, we provide competitive benefits and an opportunity to engage in projects that impact millions of lives. You'll have the chance to work with cutting-edge technology alongside dedicated professionals who share your passion and commitment to driving positive change through technology.The selected candidate will act as an Incident Coordinator, reporting directly to the IT Service Management Division. This role involves utilizing ITIL Incident Management processes and procedures to mitigate the adverse effects of incidents on business operations.Key Responsibilities:Escalate potential priority 1 (critical) and priority 2 (high) incidents to internal/external agency support teams and senior management for review as necessary;Facilitate communication and coordinate calls between internal/external agency support teams and third-party vendors to resolve IT operational incidents, including managing technical email threads, providing accurate triage updates, securing incident resolution approvals, and generating incident reports;Review all post-incident problem tickets for root cause analysis, risk mitigation, and ensure implementation of permanent solutions;Deliver high-level communications and support the rollout of Releases and Change-related maintenance as required;Assist support teams in escalating and resolving any operational issues promptly after initial Release deployment and Change-related maintenance;Follow up on Problem tickets created from approved priority 1 and priority 2 incidents to ensure root cause has been identified by the assigned Subject Matter Expert, along with a short-term and long-term action plan to prevent recurrence;Serve as backup to the Citywide Service Desk Supervisors team during staffing shortages;Assist in updating and resolving aged incident and request tickets;Oversee day-to-day operational process administration of policies and procedures across all IT service teams;Provide exceptional customer service to support groups, ensuring operational effectiveness, process integrity, and control measures while offering solutions and guidance for implementing and troubleshooting long-term and short-term objectives;Act as backup to the Citywide Service Desk for call handling when needed.

Join the City of New York as a dedicated Staff Nurse, providing exceptional patient care and support in a dynamic healthcare environment. You will work collaboratively with healthcare teams to ensure the highest standards of patient safety and comfort. Your role will involve assessing patient needs, developing individualized care plans, and implementing treatment protocols.

Role Overview The City of New York is hiring a Caretaker J (HA) for Brooklyn. This role focuses on keeping public spaces clean, safe, and in good working order. Caretakers help maintain a welcoming environment for residents and visitors throughout the community. Main Responsibilities Maintain cleanliness of assigned public areas Support the safe and functional use of community spaces Help ensure a positive environment for all who use city facilities

Join the City of New York as a Stock Worker I, where you will play a vital role in our operations. This position involves various responsibilities related to stock management and inventory control, ensuring that our facilities are well-stocked and organized. We are looking for motivated individuals who are eager to start their careers in a dynamic environment.

Join the City of New York as a Full Stack Developer and contribute to innovative projects that make a difference in the community. As a vital member of our development team, you will work on both front-end and back-end solutions, utilizing your skills to create user-friendly applications that enhance the public's experience with city services.

Join the City of New York as a Data Scientist in Brooklyn, where you will leverage data analytics to drive decision-making and improve city services. As a vital member of our team, you'll analyze complex datasets, develop predictive models, and create data visualizations that will inform policy and operational strategies.

The City of New York is seeking a Child Care Registrar to join the Bureau of Childcare in Brooklyn. This position centers on managing the registration process for childcare services across the borough. Main responsibilities Oversee and process registrations for childcare programs in Brooklyn Assist families as they navigate available resources and support options Prioritize children’s welfare throughout the registration process Role focus This role supports families by helping them access childcare services and ensuring their needs are met. The Registrar works to maintain high standards for children’s well-being and safety during every step of registration.

Join the City of New York as a Project Manager Level I within the Department of Homeless Services (DHS), one of the largest organizations dedicated to combating homelessness in New York City. Our mission is to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers in transitioning from shelters to permanent housing. The Facilities & Logistics (F&L) division plays a crucial role in maintaining and repairing city-owned facilities, relying on skilled tradespeople and contractors.As the Project Manager Level I, you will provide vital administrative support to the Executive Director of Facility Maintenance. Your responsibilities will include managing calendars, scheduling meetings, and coordinating communications while ensuring the smooth daily operations of maintenance activities. You will draft internal memos, compile reports, and assist in the preparation of presentations and agency submissions.Your role will also involve supporting inventory management, coordinating with warehouse personnel, and maintaining logs for fleet vehicles. Additionally, you will track contractor presence, assist with invoice processing, and serve as a liaison between various departments. This position is essential for ensuring compliance and documentation accuracy in our maintenance initiatives.

AHRC New York City is currently looking for a dedicated School Aide at the Brooklyn Blue Feather Special Education School located in Sheepshead Bay, Brooklyn.Position Overview:Part-Time/Per-Diem | Monday-FridayWorking Hours: 8:45 A.M. - 2:45 P.M.10-month academic program with a 30-day summer sessionKey Responsibilities:Under the guidance of the Teacher/Behavior Trainer, assist in executing daily lesson plans and support the implementation of Individualized Education Program (IEP) objectives for students.Provide necessary direct care services to students, which may include assistance with toileting, dressing, and feeding, while promoting future independence.Participate in the arrival and dismissal process for students as required.Engage in activities outside the classroom when needed (e.g., playground, field trips, gym); ensure student safety and meet their physical needs.Recognize the nature of each student’s disability and its implications for their learning and performance; familiarize yourself with their IEP goals and any medical alerts or Enhanced Protective Oversight Plans (EPOP).This is a non-benefit position.We are an Equal Opportunity Employer, proudly committed to fostering a diverse workforce without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability status, or any other protected class.Compensation: $19.50 - $20.00 per hour

Role Overview The City of New York is hiring a GIS Support Engineer in Brooklyn. This position supports the city's use of geospatial data to improve urban planning and public services. The role centers on maintaining and supporting GIS applications and managing spatial data systems. What You Will Do Provide technical support for GIS applications used by city departments Assist with the management and organization of geospatial data Help maintain the accuracy and reliability of spatial data systems

Role overview The City of New York seeks a Windows Patch Management Engineer to support the security and stability of Windows environments at the Brooklyn office. This engineer manages the full patching process, helping ensure systems remain protected and operate without interruption. Key responsibilities Review available patches for Windows systems and decide which are needed Test patches to confirm they work as intended and avoid service disruptions Roll out approved patches throughout the organization Track patch deployment status and resolve any issues that come up Collaborate with IT team members to maintain system integrity and limit vulnerabilities Location This position is based in Brooklyn.

Join the City of New York as a Collaboration Engineer, where you will play a pivotal role in enhancing communication and teamwork across various departments. This full-time position is ideal for individuals passionate about leveraging technology to foster collaboration and improve workflows.

Join the City of New York as a Threat Content Engineer and play a vital role in enhancing our cybersecurity operations. In this full-time position, you will collaborate with a dynamic team to develop, implement, and refine threat detection content across various platforms.

Join the City of New York as a Lead Unix/Linux Systems Engineer, where you will play a pivotal role in managing and optimizing our Unix/Linux environments. You will collaborate with cross-functional teams to implement robust solutions that enhance system performance and security. Be part of a dynamic organization that values innovation and excellence.

The Telecommunications Associate (Voice) exam is currently open for application, with a deadline of March 24, 2026.The Office of Technology and Innovation (OTI) harnesses the power of technology to foster opportunities, enhance public safety, and streamline government operations across New York City. Our initiatives span from providing affordable broadband access to safeguarding against cybersecurity threats, and creating digital government services. At OTI, we are committed to improving the lives of New Yorkers in the 21st century. Watch our welcome video to see our initiatives in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov for more information.Joining OTI means you will enjoy excellent benefits and the opportunity to contribute to impactful projects that benefit millions. Collaborate with enthusiastic professionals and work with cutting-edge technology to make a difference.The Desktop Support Engineer plays a vital role within the Desktop Support Unit, delivering desktop services for OTI and various client-supported agencies. Key responsibilities include:- Providing consistent hands-on and remote support for hardware and user issues at OTI and supported locations;- Acting as the primary contact for all IT concerns from executive users and clients, which involves installing, diagnosing, repairing, maintaining, and upgrading hardware (including PCs, terminals, printers, and scanners) to ensure optimal workstation performance;- Imaging desktop computers and utilizing current tools and deployment methods to update Windows 11 workstations;- Ensuring support for Internet access, Enterprise Email/Calendaring, and Outlook Client compatibility while maintaining user data file services;- Updating and modifying standard Windows 11 images and task sequences in automation tools to keep them current;- Leading special projects, utilizing strong decision-making skills to prioritize incidents effectively;- Enhancing OTI's Windows desktop security posture;- Collaborating with OTI's Information Security and Cyber teams on vulnerability management;- Working closely with Desktop Engineering and Automation Engineering to devise new patching procedures and security tool sets in accordance with OTI ITSecOps and NYC Cyber Command policies;- Crafting desktop security procedures and zero-day response plans;- Managing service delivery performance via SLAs and other key metrics;- Planning, testing, and supervising the rollout of new operating systems, commercial software, and hardware;- Documenting standardized user processes and creating instructional materials.- Engaging in special projects and initiatives as assigned.