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Senior Voice User Interface (VUI) Designer

MiratechAtlanta
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Required Qualifications:A minimum of 5 years of professional experience in user interface design. In-depth expertise in AI-driven conversational voice design and development. Strong skills in gathering and analyzing business and user requirements specifically for IVR applications. Educational background in linguistics, cognitive psychology, behavioral sciences, or a related field. Proven track record in designing speech and DTMF IVR applications. Exceptional communication and teamwork abilities. Preferred Qualifications:Technical background or degree in computer science. Experience collaborating with speech scientists or NLP teams. Familiarity with usability testing methodologies for voice interfaces. Experience in designing IVR systems within large-scale or enterprise environments.

About the job

The Senior Voice User Interface (VUI) Designer will play a pivotal role in crafting engaging and user-friendly voice experiences for Interactive Voice Response (IVR) applications across speech and DTMF channels. This position is responsible for the complete design of call flows and conversational interactions, ensuring our IVR solutions are not only user-friendly but also effective and in line with our business objectives.

Collaboration is key in this role, as you will work closely with Product Owners, IVR Engineers, Application Architects, and speech scientists. You will bridge the gap between customer experience design and technical execution by translating complex requirements into intuitive call flows, detailed design specifications, and actionable user stories that guide development efforts.

Key Responsibilities:

  • Designing user-focused IVR experiences for both speech and DTMF applications.
  • Collecting and analyzing business and user requirements for IVR applications.
  • Creating comprehensive call flows for IVR experiences based on speech and DTMF inputs.
  • Drafting design specifications and documentation to support IVR implementations.
  • Collaborating with Product Owners to enhance and refine voice user experiences.
  • Developing user stories for developers and speech scientists to realize design concepts.
  • Assisting speech scientists in grammar design and tuning processes.
  • Conducting usability tests and interpreting results to enhance IVR performance.
  • Optimizing IVR applications to improve recognition accuracy and overall user experience.
  • Effectively communicating design rationale and methodologies to stakeholders.

About Miratech

At Miratech, we empower visionaries to make impactful changes in the world. As a leading global IT services and consulting firm, we unite innovative solutions from both enterprise-level and start-up ecosystems. Our commitment to supporting digital transformation for some of the largest enterprises worldwide keeps us at the forefront of technological advancements. By forging partnerships with diverse organizations, we maintain agility while delivering cutting-edge technology that enhances our clients' operations. Our values-driven culture of Relentless Performance has led to over 99% of Miratech's engagements achieving or surpassing their objectives since our inception in 1989.With a presence across five continents and operations in over 25 countries, Miratech employs nearly 1,000 full-time professionals and boasts an impressive annual growth rate exceeding 25%.

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