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Senior Training Associate - Operations

Zopa Ltd.London
On-site Full-time

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Experience Level

Senior

Qualifications

Proven experience in training and development within an operations environment. Exceptional communication and presentation skills. Strong ability to engage and motivate teams. Experience with instructional design and delivery of training programs. Proficient in utilizing training tools and technologies. A passion for continuous improvement and employee development.

About the job

About Zopa

Zopa began in 2005 as the UK’s first peer-to-peer lending platform. In 2020, Zopa Bank launched, building on that foundation with a focus on customer feedback and a mission to put people at the center of banking. Zopa aims to help customers reach their goals and reshape how finance works. Learn more at Zopa.com.

The team’s achievements have earned industry recognition and a place among the top three Most Loved Workplaces in the UK.

Role Overview

The Senior Training Associate - Operations joins the Operations Training and Development team, reporting to the Operations Training Manager. This role works closely with colleagues to design and deliver training programs for both onshore and offshore teams. The goal: equip Zopians with the skills and knowledge to excel in their roles and provide strong customer service.

What You Will Do

  • Design and deliver engaging training programs for operations teams
  • Collaborate with a dedicated team to enhance the training landscape
  • Support both onshore and offshore employees in developing key skills
  • Drive training initiatives that support the company’s overall success

What We Look For

  • Experience in designing and delivering training for operations or customer service teams
  • Ability to foster employee growth and enhance skill sets
  • Interest in supporting team members to succeed in their roles
  • Comfort working in a collaborative team environment

For a closer look at life at Zopa, follow @zopalife on Instagram.

About Zopa Ltd.

Zopa is a trailblazer in the financial sector, having launched the UK's first peer-to-peer lending platform in 2005 and subsequently introducing Zopa Bank in 2020. We are dedicated to revolutionizing the banking experience by listening to our customers and prioritizing their needs, ensuring that we build services that truly reflect their desires. Join us as we strive to make finance accessible and empowering for everyone.

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