Senior Technical Writer / Information Developer

About UsMindtickle stands at the forefront of revenue productivity solutions, integrating on-the-job learning with deal execution to maximize revenue per sales representative. Recognized by leading industry analysts, we proudly hold the title of the top sales onboarding and training product according to G2. Additionally, we have been distinguished as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Position OverviewWe are seeking a seasoned Senior Technical Program Manager (TPM) to join our Platform Engineering team, dedicated to enhancing our Enterprise SaaS platform. In this pivotal role, you will ensure a world-class customer experience by taking full ownership of program execution from inception to delivery. Your expertise will facilitate seamless collaboration among product, design, engineering, and cross-functional teams, driving impactful outcomes. In an era dominated by AI advancements, your responsibilities will extend to identifying and resolving execution bottlenecks, mitigating risks, improving efficiencies, and ensuring delivery excellence with a focus on scalability, reliability, and business results.We are looking for a proactive, detail-oriented TPM with substantial technical acumen—someone who excels in tackling intricate engineering challenges, advocates for quality, and embodies a collaborative, hands-on leadership approach. You will be instrumental in fostering modern practices in a rapidly evolving AI landscape that necessitates not only technical execution but also systems thinking, trust-building, strategic alignment, and the swift delivery of significant business outcomes.

About MindtickleMindtickle stands at the forefront of the revenue productivity landscape, offering an innovative platform that integrates on-the-job learning with effective deal execution to maximize revenue generation per representative. Recognized as a market leader by distinguished industry analysts and ranked by G2 as the premier sales onboarding and training solution, we take pride in our recent recognition as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Role OverviewThe Senior Program Manager for Services Delivery is a pivotal individual contributor role, tasked with overseeing comprehensive program ownership, facilitating customer communication, and ensuring the successful execution of intricate, customer-centric projects across Mindtickle’s diverse service offerings. This role encompasses the entire engagement lifecycle—ranging from pre-sales scoping and estimation to delivery, launch, and project handover—with a commitment to delivering outcomes that meet high standards of quality, predictability, and customer satisfaction. The position emphasizes hands-on leadership in delivery rather than personnel management. The ideal candidate will exhibit a disciplined yet flexible approach to processes, possess strong communication skills for leading customer discussions, managing expectations, resolving conflicts, and adeptly guiding stakeholders through complexities with a resolute customer-first mindset.

Platform Technical Overview: The platform is architected as a Service-Oriented Architecture (SOA) to deliver significant flexibility, allowing independent autoscaling of functional units. Each functional unit is equipped with a customized tech stack tailored to its use case.Web servers are primarily managed by Jetty, Node.js, PHP, and the Play framework, with a full commitment to HTML and JavaScript—eliminating any reliance on Flash components. Given the high interaction nature of the platform, many units are write-heavy, utilizing various data stores such as MySQL, Couchbase, Redis, and Elasticsearch based on specific use cases.If you are an innovator, you are likely familiar with docker.io, which is transforming development practices. At MindTickle, we leverage Docker extensively in our development workflow.Additionally, with the support of AWS, features such as autoscaling and services like SQS enhance our infrastructure’s health while minimizing operational effort.We are seeking a passionate technology evangelist to join our core engineering team.Job Profile:Design and manage scalable infrastructure for the MindTickle Platform Engine.Innovate and design new engagement concepts.Contribute to open-source projects.

Join Mindtickle as an IT Systems EngineerAre you ready to take your IT career to the next level? At Mindtickle, we pride ourselves on being the leading revenue productivity platform, empowering organizations to maximize revenue per sales representative through innovative learning and deal execution strategies. Recognized by industry analysts and ranked #1 on G2 for sales onboarding and training, Mindtickle is a pioneer in revenue enablement, recently named a Leader in the Forrester Wave™: Revenue Enablement Platforms, Q3 2024.Your RoleWe are seeking a skilled IT Systems Engineer to become an essential part of our dynamic team. In this position, you will serve as the primary contact for our internal users, delivering expert technical support and overseeing our IT infrastructure. You will engage with diverse technologies to ensure a seamless and secure IT environment for all team members, fostering productivity and collaboration.

About UsMindtickle is a pioneering revenue productivity platform that merges on-the-job learning with effective deal execution, enabling teams to maximize revenue potential. Acknowledged as a market leader by industry analysts, Mindtickle holds the prestigious title of the #1 sales onboarding and training product according to G2. We are also proud to have been recognized as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Position OverviewAt Mindtickle, we believe that the success of our clients hinges on their ability to effectively utilize our platform to achieve their revenue goals. Our Content as a Service (CaaS) team is integral to this mission, and we are excited to expand our team. The Senior Instructional Designer role transcends conventional instructional design and content development. You will be responsible for overseeing the entire project lifecycle, which includes client collaboration, storyboarding, content visualization, and the meticulous delivery of transformative learning experiences. Our educational programs are designed to be impactful and not merely transactional.If you are passionate about crafting such learning journeys, we would be thrilled to hear from you! (And by the way, our office tea is quite exceptional!).

Join our dynamic engineering team at mindtickle as a Staff Engineer, where you will play a pivotal role in developing innovative solutions that enhance our product offerings. You will be responsible for designing, implementing, and maintaining high-quality software systems that meet our clients' needs.

About UsMindtickle stands as the premier revenue productivity platform, expertly merging on-the-job learning with deal execution to maximize revenue generation per representative. Acknowledged as a leader by esteemed industry analysts, we proudly hold the title of the top sales onboarding and training product according to G2. We are thrilled to be recognized as a leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Position OverviewWe are seeking a skilled Customer Support Engineer II to enhance our Customer Support Engineering team. In this pivotal role, you will serve as the technical backbone for our global enterprise SaaS platform and our award-winning AI solutions. Your responsibilities will include diagnosing and resolving intricate issues within a distributed system that encompasses backend services, APIs, data platforms, user interface interactions, and AI-driven solutions.This position requires a robust understanding of cloud fundamentals, including debugging distributed systems, analyzing logs and traces, writing scripts, and swiftly addressing complex backend and frontend challenges. You will work closely with Engineering, Product, Quality Engineering, and DevOps teams, playing a significant role in enhancing product quality while building customer trust on a large scale.If your passion lies in tackling challenging technical problems, collaborating with cross-functional teams, excelling in high-pressure situations, and ensuring customer satisfaction, this role provides an unmatched opportunity for influence and impact that few Level 2 positions can offer.

Platform Technical Overview: Our platform is built with extensive flexibility, leveraging a Service-Oriented Architecture (SOA). It consists of various functional units that can scale independently. Each unit's stack is custom-tailored to its specific use case. Most web servers utilize technologies such as Jetty, Node.js, PHP, and the Play Framework, employing HTML and JavaScript exclusively—there are no Flash components.The platform is designed for high interaction, predominantly write-heavy operations. Based on use cases, we employ various data stores, including MySQL, Couchbase, Redis, and Elasticsearch.If you are an innovator, you are likely familiar with Docker (docker.io), which is revolutionizing development processes. At MindTickle, we extensively utilize Docker throughout our development cycles.Additionally, we benefit significantly from AWS, leveraging features like autoscaling and services such as SQS, which enhance our infrastructure's resilience.We are seeking a dynamic technology evangelist to join our core engineering team.

Key ResponsibilitiesCreate high-performance native iOS applications utilizing cutting-edge tools such as Objective-C, Cocoa, and Xcode environments.Enhance Android application development using Java and the latest toolkits.Collaborate with top-tier UI/UX designers, senior architects, and product managers to bring engaging mobile applications to life for business users.

About UsMindtickle stands at the forefront of revenue productivity solutions, expertly merging on-the-job learning with effective deal execution to maximize revenue generation per representative. Acknowledged as a leader in the industry by prominent analysts and celebrated as the #1 sales onboarding and training product by G2, we are proud to be recognized as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Position OverviewWe are seeking an experienced Senior Engineering Manager with 7–11 years of expertise to lead and inspire our high-performing engineering teams. Your primary responsibility will be to deliver mission-critical products while nurturing a culture of technical excellence and high-agency performance.As a pivotal member of our engineering leadership team, you will navigate the intersection of technical strategy and operational execution. You will manage a diverse range of engineering initiatives and oversee critical AI-integrated projects, thus requiring a robust understanding of the unique lifecycles associated with AI-based features. Additionally, you will advocate for the AI-driven optimization of our internal engineering processes to enhance team velocity.

As a Senior Manager of Services Delivery at mindtickle, you will spearhead the delivery of high-quality services that drive customer success. You will be responsible for overseeing project management, ensuring that services are delivered on time and within scope, while leading and mentoring a talented team. Your role will also involve collaborating with cross-functional teams to optimize processes and enhance service offerings.

About UsMindtickle is a premier revenue productivity platform that integrates on-the-job training and deal execution, empowering sales representatives to achieve higher revenue outcomes. Acknowledged as a leader in the industry by top analysts, we proudly hold the title of the #1 sales onboarding and training solution according to G2. Additionally, we have been recognized as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Role OverviewThe Senior Manager, Business Development – Enterprise is tasked with developing and maintaining Mindtickle’s Enterprise pipeline for the Americas. This pivotal role involves close collaboration with the Enterprise Sales team to establish a reliable and high-quality outbound strategy, while nurturing a culture of integrity, accountability, and continual growth. The ideal candidate will possess a deep regional understanding of North American enterprise sales dynamics and demonstrate the ability to lead teams across multiple geographies.

About UsMindtickle stands at the forefront of revenue productivity solutions, seamlessly integrating on-the-job learning and deal execution to maximize revenue per representative. Our platform has garnered accolades as a market leader, recognized by leading analysts and ranked by G2 as the premier sales onboarding and training product. We are proud to be acknowledged as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Position OverviewMindtickle is on the lookout for a talented and driven Software Development Engineer II to become a pivotal member of our distinguished Technical Solutions team. This customer-facing division within our Customer Success department excels in gathering requirements, proposing cutting-edge solutions, overseeing technical implementations, and fostering strong communication with all stakeholders, both internal and external.

About UsMindtickle stands at the forefront of revenue productivity, offering an innovative platform that merges on-the-job learning with deal execution, enabling businesses to maximize revenue per sales representative. Lauded by industry analysts and recognized by G2 as the premier choice in sales onboarding and training, we are further honored to be acknowledged as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Role OverviewWe are seeking a dynamic and visionary Senior Manager/Head of Support to elevate our customer success journey. This pivotal role requires a leader adept at harmonizing strategic vision with executional excellence, balancing empathy with scalability, and recognizing support as a key differentiator rather than a mere cost center.In this capacity, you will influence the strategy, structure, and ethos of our Support function, underpinned by customer trust, technical expertise, and operational diligence. You will lead with a customer-centric approach, motivating a team of support engineers and managers to deliver exceptional service to some of the most esteemed enterprises globally.As the customer advocate and a strategic collaborator with Product, Engineering, and Success teams, you will ensure that every engagement embodies urgency, empathy, and excellence. Your leadership will shape the experiences of our most discerning global enterprise clients and redefine the role of support as a strategic enabler across the organization.If you are prepared to lead with passion, act decisively, and innovate with intent, we invite you to connect with us.

Role overview The Technical Program Manager at Rubrik in Pune, India leads strategic projects aimed at improving products and streamlining operations. This position plays a central role in making sure complex initiatives move forward smoothly by working with teams from different parts of the company. What you will do Guide cross-functional teams to deliver important company initiatives Oversee project schedules and monitor progress toward established goals Support the rollout of product solutions with a focus on quality Facilitate team alignment on priorities and help resolve obstacles as they arise

Join mindtickle as a Senior Solutions Architect in our Pune office, where you'll play a pivotal role in shaping our innovative solutions to meet client needs. Leverage your extensive experience to drive architectural excellence and deliver high-impact solutions that align with business objectives.

Are you a creative problem-solver with a passion for crafting exceptional user interfaces? Join MindTickle as a Senior UX Designer and take the lead in creating engaging and intuitive experiences for our web and mobile applications. Your expertise will be pivotal in addressing user challenges while ensuring simplicity and ease of use.In this role, you will:Analyze user requirements to inform design choices that enhance user satisfaction.Collaborate closely with the Product Management team to define project scopes and use-cases using prioritization frameworks.Design information architecture and workflows that facilitate seamless navigation.Produce design deliverables including specifications, task flow diagrams, wireframes, and HTML-ready UI components.Utilize an iterative and lean UX approach to refine features and enhance user experience.Uphold a high standard of user experience across all platforms.

About UsMindtickle stands as the premier revenue productivity platform, seamlessly integrating on-the-job learning with deal execution to maximize revenue for each sales representative. Celebrated for our leadership in the industry, we have been recognized by esteemed analysts and proudly hold the title of the leading sales onboarding and training product as rated by G2. Additionally, we are honored to be acknowledged as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!We are on the lookout for a Senior Software Development Engineer III (Backend) who will play a pivotal role in the design, construction, and enhancement of our Common Components Platform. This essential platform comprises shared services that power all Mindtickle products. In this hands-on technical leadership role, you will oversee one or more services, including Notifications, Authentication/Authorization, User and Organization Management, Rule Automation (RAAS), Audit Logs, Search/Indexing, and LLM Gateway, along with associated platform primitives such as workflow, time-zone handling, and API Gateway.Your core responsibilities will include ensuring high-quality engineering practices throughout design, implementation, and operational phases, focusing on multi-tenant readiness, reliability/SLOs, performance, cost efficiency, and secure-by-default foundations. This position offers a chance to make a substantial impact at scale, necessitating close collaboration with Product, SRE/DevOps, Security, and other product teams.

Join MindTickle as a Software Engineer in Infrastructure and play a pivotal role in enhancing the delivery speed and quality of our innovative platform. In this position, you will design and implement robust infrastructure solutions that ensure scalability and efficiency. Collaborate with a dynamic Engineering team addressing diverse challenges, such as caching optimizations, content delivery, security, network protocols, and mobile applications. Your primary focus will be to create infrastructure that provides real-time updates on the status of each platform unit, empowering developers to accelerate their product development.At MindTickle, you will typically work within small, agile teams tackling shared challenges across various products and focus areas. This collaborative environment offers you a broad exposure to complex problems, fostering rapid career development and the opportunity to engage with a wealth of technical challenges.Key Responsibilities:Develop advanced automated testing suites for our industry-leading applications.Establish infrastructure for real-time status updates of all platform units and implement effective solutions.Collaborate with development and testing engineering teams to automate testing processes.Research emerging technologies to keep our practices cutting-edge.Analyze and decompose complex software systems to devise effective testing strategies.