About the job
At Relay, we empower self-made entrepreneurs through our innovative digital banking platform, equipping them with the tools and insights needed to master their finances. Our mission is to transform financial ambiguity into transparency, enabling business owners to manage their cash flow effectively and achieve long-term success.
We invite a Senior Technical Writer to join our dynamic Product Marketing team. This pivotal role bridges the realms of marketing, product development, and design, ensuring that our in-product messaging resonates with customers and aligns with our overall positioning. Your contributions will directly impact how users perceive, adopt, and derive value from Relay’s suite of products.
This position is perfect for a strategic, customer-centric technical writer who is passionate about making a difference. You will collaborate with Product Design to enhance in-product experiences and with Product Marketing to convert value propositions into user-friendly language. Engaging directly with customers, your aim will be to reduce friction, streamline onboarding, and increase product engagement through exceptional in-product communication.
Initially, you will conduct a thorough audit of our product lines' copy, establishing a consistent and scalable voice for Relay’s in-product communication. Over time, you will develop standards and processes that enhance clarity, promote adoption, and facilitate multi-product growth.
Key Responsibilities
In-Product Writing & UX Content Ownership: Refine and advance the voice and tone within the Relay product. Craft, edit, and enhance UI copy, including onboarding flows, tooltips, error messages, and feature explanations to bolster clarity and usability.
Customer Understanding & Voice of the Customer: Engage in customer interviews and collaborate with Product Marketing to gain deep insights into user needs and mental models. Use these insights to design clear and intuitive product experiences.
Adoption & Onboarding Optimization: Identify user journey friction points and enhance onboarding, activation, and feature discovery through clearer in-product communication.
Product & Design Partnership: Work closely with Product Management and Design to refine product experiences based on user feedback.

