Senior Technical Support Engineer

Company OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a leading global financial services provider, headquartered in Greenwich, CT, USA, with a presence in over 15 countries. With more than four decades of pioneering financial innovation, we have established ourselves as a trusted authority in cutting-edge technology and unwavering client commitment.Our affiliates deliver comprehensive electronic brokerage services around the clock on a range of financial instruments, including stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We cater to individual investors and institutions alike, including financial advisors, hedge funds, and introducing brokers. With our advanced technology, competitive pricing, and extensive global market access, we empower our clients to maximize their investment potential.Recognized by Barron's as the #1 online broker for six consecutive years, Interactive Brokers invites you to join our vibrant, multi-national team and contribute to a company that is redefining financial opportunities through exceptional technology.As a Platform Engineer - Support, you will play a critical role in providing first-level support for all information technology-related issues concerning the Microsoft Windows platform within Interactive Brokers (IB). You will assist business and development end-users via phone, email, and through a centralized ticketing system to promptly resolve or escalate any IT challenges. This role demands a solid technical foundation paired with exceptional communication skills. Key competencies include an intermediate understanding of Windows and networking technologies, along with a strong desire to enhance your skill set. You should possess patience for users who may not be as technically inclined and the ability to thrive in a fast-paced business environment characterized by a sense of urgency. Dependability and a proactive approach in assisting end-users while diligently following technical issues through to resolution are essential for success in this role.

Role overview sia seeks a Platform Engineering Manager based in Mumbai. This position leads a team dedicated to platform development, technical quality, and strong team results. What you will do Supervise the engineering team handling platform development Maintain technical standards and reliable software delivery Advise engineers on best practices and proven methodologies Foster a collaborative, high-performing team environment Requirements Proven experience in platform engineering Background managing and mentoring engineering teams Track record of delivering quality software on schedule

Become a vital member of our innovative and results-driven Data team as a Data Platform Engineer. In this pivotal role, you will be entrusted with the secure management and storage of trading-related data for our teams in India. You will also oversee and enhance our shared data access and processing systems, which are crucial for a wide range of trader analytics, simulations, reporting, and insights. The ideal candidate will possess a solid foundation in systems engineering, ideally with experience in financial markets, and will demonstrate expertise in Linux administration, orchestration and automation tools, systems hardware architecture, and data storage and protection technologies.

sia is hiring an Engineering Manager – AI Platforms to lead a team of engineers in Mumbai. This role centers on overseeing the design, development, and rollout of AI platforms that drive the company’s business objectives. Role overview The Engineering Manager will guide a team dedicated to building and refining AI solutions. The position involves hands-on leadership throughout project planning, technical design, and deployment phases. Setting the technical direction and defining strategic priorities for the team are key responsibilities. What you will do Lead and support a team focused on AI solution development and improvement Direct project planning, design, and deployment for AI platforms Establish technical direction and shape team strategy Mentor engineers and foster professional growth Collaborate with other departments to align projects with business needs Requirements Experience managing engineering teams in AI or related technology areas Strong knowledge of AI platforms and their practical uses Proven ability to guide, motivate, and develop technical staff Excellent communication and collaboration skills This position is located in Mumbai.

Join Rentokil PCI as a Regional Support Engineer, where you will play a pivotal role in ensuring optimal IT support across our branches. As a leader in pest control services in India, we are dedicated to pioneering exceptional customer service and innovative solutions.Rentokil PCI emerged in 2017 from a strategic partnership between Pest Control India, the top pest control service provider in India, and Rentokil, the global leader in pest control. With operations spanning 250 locations across the nation, we are committed to utilizing best practices and cutting-edge technology to transform service delivery in the pest control industry.Key Responsibilities:Assist with Windows PowerShell, Ubuntu OS configurations, and network setup including printer/scanner integration and local area network management.Troubleshoot issues related to PCs, printers, and network configurations, ensuring minimal downtime and effective solutions.Manage ad-hoc projects, including server updates and system maintenance as needed.Serve as the primary contact for IT-related inquiries within branches.Provide timely support while adhering to defined service level agreements (SLAs).Conduct routine maintenance of installed systems and peripherals.Flexibility to manage multiple offices throughout Bangalore.Core Competencies:Strong problem-solving skills and the ability to conduct root cause analysis.Accountable and responsible with a flexible approach to work.Qualifications:Graduate with a minimum of 2 years of relevant experience.Proficiency in Google Suite and familiarity with Windows, Ubuntu, and Chrome OS.Benefits:Competitive base salary.Annual performance-based bonus.Comprehensive group mediclaim insurance.Travel reimbursement.Commitment to equal opportunities and fostering workplace diversity.

Join Juniper SquareAt Juniper Square, our mission is to revolutionize private markets, making them accessible and efficient through innovative technology. We focus on digitizing traditionally inaccessible assets such as commercial real estate, private equity, and venture capital, bringing transparency and efficiency to our financial ecosystem. If you are passionate about using technology to create a positive impact and thrive in a values-driven environment, we would love to connect with you.We offer flexible work arrangements, whether you prefer a fully remote experience or working from one of our office locations in the U.S., Canada, India, Luxembourg, or England. Our digital-first operations enable seamless collaboration across various locations, including our offices in San Francisco, New York City, Mumbai, and Bangalore.About the PositionWe are seeking a skilled Technical Lead to join our Platform team. This team is responsible for developing and maintaining core services, including identity and access management, authorization, search functionalities, and API infrastructure. You will also enhance tools and frameworks to improve the developer experience throughout the software development lifecycle.Key ResponsibilitiesCollaborate with engineers, designers, and product managers to translate product and technical visions into actionable code.Advocate for and implement cutting-edge architectural patterns.Scale existing functionalities to accommodate rapid growth.Optimize and monitor database queries to enhance performance.Develop internal tools to streamline workflows for engineers and other departments.Deliver high-quality, well-tested code and conduct code reviews.Provide documentation and support to product teams utilizing the platform.Utilize observability tools to assess and improve frontend application performance and reliability.

We are seeking a visionary leader for the role of Director of Hunter Platform and Products at Experian. In this position, you will spearhead the development and execution of innovative strategies that enhance our platform capabilities and product offerings. Your leadership will drive cross-functional teams to deliver top-notch solutions, ensuring we meet the evolving needs of our clients in the data analytics sector.Your responsibilities will include overseeing product lifecycle management, defining product vision and strategy, and collaborating with engineering and marketing teams to launch impactful solutions. You will play a key role in shaping our product roadmap and will be instrumental in driving revenue growth.

Role Overview: As a Product Support Engineer, you will play a crucial role in ensuring the seamless operation of our services during night hours. You will leverage your technical expertise in Linux and SQL to address client needs while maintaining a high level of communication and service quality.Key Responsibilities:Provide exceptional client support during assigned night shifts, ensuring timely resolution of issues.Produce and maintain comprehensive service documentation.Collaborate with teams to develop and deliver effective Service Improvement Plans.Manage and track service requests using call management systems.Engage with mission-critical applications and technologies to deliver superior service.

We are looking for a dedicated Desktop Support Specialist to join our dynamic team at Squircle IT Consulting Services Pvt Ltd. In this role, you will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and ensuring optimal performance of desktop environments.

Become an integral part of Datamark, Inc. as an IT Support Technician. In this pivotal role, you will collaborate closely with our technology team, executing analytical, technical, and administrative tasks to ensure the efficient planning, design, maintenance, and installation of personal computer systems. Reporting to the IT Manager, you will provide level 2 triage and onsite support for systems, networks, and telecom services. Engage with end users to ascertain their hardware and software needs, select suitable software solutions, and customize them as necessary. Additionally, you will manage an ample inventory of spare parts for desktops, laptops, and peripherals, and ensure the installation of new hardware and software while maintaining existing systems. Moreover, you will be responsible for training end users on equipment and software usage.Key Responsibilities:Install and configure desktop/laptop hardware, software applications, and peripherals.Set up various operating systems, particularly Microsoft Windows.Assist with equipment and office relocations as required.Troubleshoot Windows 10 and 11 for common software and hardware issues.Resolve basic network and systems connectivity problems involving routers, switches, servers, and related equipment.Address basic telecommunications issues related to Cisco and Avaya platforms.Monitor and maintain security on all systems, including virus protection and user permissions; report discrepancies to management.Communicate effectively with end users and support personnel regarding technical resolutions.Prepare maintenance reports, update assigned support tickets, and use ITIL as a framework for operations.Serve as an IT liaison for inter-departmental coordination in the absence of the IT Manager.Participate in inventory control and reporting activities.

Join Anaplan as a Platform Adoption Specialist, where you will leverage your technical expertise to drive customer success through effective account management. In this role, you will be instrumental in guiding clients through the adoption of Anaplan's innovative solutions, ensuring they derive maximum value from our platform.As a key member of our team, you will collaborate closely with various stakeholders to understand their business objectives and provide tailored solutions that enhance their operational efficiency. You will be responsible for conducting product training, addressing technical queries, and fostering long-term relationships with clients.

Join Xelerate as a CDL Billing Support Analyst, where you will play a crucial role in providing Level 3 support for our production environment. Your expertise will ensure operational excellence and assist in troubleshooting complex billing issues. Engage with cross-functional teams to implement solutions and enhance our billing processes.

Position: Technical Support SpecialistLocation: Mumbai, IndiaAbout LRN:LRN is the leading global provider of ethics and compliance software as a service (SaaS), empowering over 30 million individuals annually to navigate intricate regulatory landscapes and foster ethical cultures within organizations. With a diverse clientele of over 3,000 across North America, Europe, the Middle East, Asia-Pacific, and Latin America—including some of the most esteemed brands worldwide—LRN is recognized for its commitment to minimizing organizational risk and enhancing principled performance.Honored as one of Inc. Magazine’s 5000 Fastest-Growing Companies, LRN is transforming how organizations translate values into actionable practices. Our innovative platform features user-friendly design, mobile capabilities, comprehensive analytics, and industry benchmarking, enabling organizations to confidently create, manage, deliver, and audit their ethics and compliance programs. Through a unique combination of technology, education, and expert guidance, LRN helps enterprises translate their values into tangible behaviors and leadership strategies that yield enduring competitive advantages.About the Role:As a member of LRN’s Production Support team, the Technical Support Specialist serves as the primary support contact for our proprietary applications, collaborating with program administrators, stakeholders, and internal teams. Key responsibilities include troubleshooting reported defects and addressing 'How To' inquiries related to LRN’s applications.Key Responsibilities: Participate in training according to the outlined plan Resolve defects reported by clients through collaboration with Technology and Product teams Ensure adherence to established SLAs for ticket resolution Manage complex cases and drive issue resolution Provide constructive feedback to product development teams for feature improvements Collaborate with cross-functional teams including Technology, Product, and CloudOps to resolve client-reported issues Conduct ticket analysis to identify trends for leadership Replicate production bugs reported by clients in a controlled environment Qualifications: Strong analytical and troubleshooting skills for technical issues Solid understanding of SaaS product principles Ability to analyze and extract HAR logs and assess network activities Proficient in escalation and problem management techniques Knowledge of HTML and basic SQL commands Experience with Learning Management Systems is a plus Demonstrated capability in root cause analysis and resolution Familiarity with relevant software and tools in the domain

Join our dedicated team at Squircle IT Consulting Services Pvt Ltd as an Integration Support Specialist. In this crucial role, you will be responsible for providing exceptional support to our clients while ensuring seamless integration of various systems and applications. Your expertise will help drive operational efficiency and enhance client satisfaction.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as an Applications Support Specialist. In this pivotal role, you will be responsible for providing top-notch support for our applications, ensuring seamless user experiences and timely resolution of issues. Your expertise in troubleshooting and problem-solving will be key to maintaining our high standards of service.

Role Overview Control Risks is seeking a Tech & Functional Subject Matter Expert focused on Power Platform and SharePoint. This position can be based in Mumbai or worked remotely within India. What You Will Do Advise clients on digital transformation projects involving Power Platform and SharePoint. Work closely with cross-functional teams to design and implement solutions that address specific business challenges. Apply technical and functional knowledge to improve client operations and efficiency. Location and Work Arrangement This role offers a hybrid or remote work setup, with Mumbai as the primary office location.

Join our dynamic team at Jobs for Humanity as an IT Support Specialist with a focus on CCTV expertise. In this role, you will provide exceptional technical support, troubleshoot IT issues, and ensure the smooth operation of our surveillance systems. You will be instrumental in maintaining our network infrastructure and enhancing the security measures we have in place.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Java Production Support Specialist. In this role, you will be responsible for providing expert support for our Java-based applications, ensuring they run smoothly and efficiently. You will troubleshoot issues, perform root cause analysis, and implement solutions to maintain optimal performance.

Join Weblee Technologies as a Field Service Engineer, where you will play a crucial role in delivering exceptional technical support and service to our clients. Your responsibilities will include troubleshooting, repairing, and maintaining equipment to ensure optimal performance. You will work closely with our engineering and customer service teams to provide insights and feedback that drive product improvements.