About the job
CSQ427R82
Join our team as a Senior Technical Solutions Engineer where you will play a pivotal role in providing expert technical support for both Neon and the Databricks Platform. You will navigate complex challenges related to the Databricks unified analytics platform, guiding customers throughout their journey to maximize their strategic goals with our tools. Your expertise will be sought for everything from fundamental technical inquiries to intricate architectural designs across the Big Data ecosystem. Reporting directly to the Senior Manager of Technical Solutions, your contributions will be essential in fostering customer success.
Your Impact:
- Diagnose and resolve intricate customer issues within the Neon and broader Databricks ecosystem.
- Offer best practices and support for bespoke solutions crafted by customers.
- Provide actionable recommendations to enhance performance in specific customer environments.
- Facilitate discussions surrounding third-party integrations with the Databricks environment.
- Work collaboratively with engineering and escalation teams to effectively resolve customer issues and requests.
- Contribute to the development and upkeep of company documentation and knowledge articles.
- Champion the cause of customer advocacy within the organization.
- Augment your expertise in AWS/Azure and the Databricks platform through continuous learning and training initiatives.
- Engage in on-call rotations, both weekdays and weekends.

