About the job
The Senior Technical Project Manager (STPM) plays a pivotal role in spearheading intricate, cross-functional enterprise initiatives. This position is integral to the design, implementation, and enhancement of PMO systems, processes, and methodologies. By merging hands-on delivery expertise with PMO facilitation, the STPM ensures uniform execution, transparency, and alignment across a global IT portfolio. Acting as a senior delivery lead and a trusted ally to IT leadership, business stakeholders, architects, and external vendors, the STPM introduces structure, rigor, and repeatability to enterprise change initiatives.
Key Responsibilities
Enterprise Application Delivery
- Oversee the comprehensive delivery of enterprise platforms and shared services, including ERP, ITSM/ESM, HRIS, Finance, Identity, Integration, Analytics, and Contact Center solutions.
- Convert business initiatives into structured programs and projects with distinctly defined scope, milestones, dependencies, risks, and success metrics.
- Facilitate delivery across application, integration, data, infrastructure, security, and business process workstreams.
- Manage planning and execution across all delivery phases from discovery through transition to operations.
PMO Systems, Processes, and Methodologies
- Design, standardize, and operationalize PMO practices, including intake, prioritization, lifecycle governance, RAID, and executive reporting.
- Lead or contribute to the implementation and enhancement of PMO tools such as ServiceNow SPM/ITBM or equivalent platforms.
- Create reusable templates, playbooks, and operating rhythms to bolster delivery consistency.
- Promote the adoption of PMO methodologies and collaborate with leadership to elevate delivery maturity.
Governance, Risk, and Stakeholder Management
- Establish and oversee governance structures, including steering committees and working groups.
- Proactively identify and manage delivery, technical, financial, and organizational risks.
- Serve as a primary escalation point for delivery issues and decision facilitation.
Executive Communication and Transparency
- Generate executive-ready status reports focused on outcomes, financials, risks, and decisions.
- Translate complex technical topics into clear business language.
- Ensure alignment across global teams and delivery partners.

