Senior Technical Program Manager, Professional Services

At Fastly, we empower individuals to stay connected with the things they cherish. Our edge cloud platform allows users to craft exceptional digital experiences swiftly, securely, and reliably by processing, serving, and securing applications as close to their end-users as possible — at the edge of the Internet. The platform is built to leverage the capabilities of the modern internet, ensuring it is programmable and supports agile software development. Our esteemed clientele includes leading global brands such as GitHub, Yelp, Paramount, and JetBlue.Join us in our mission to build a more trustworthy Internet.Manager, Advanced Professional ServicesFastly seeks an outstanding leader with a strong customer-centric approach to oversee a team of post-sales technical specialists. Our Professional Services team delivers expert-level technical assistance to customers integrating our products into their application frameworks. This involves engaging with cutting-edge technological innovations, understanding them, and leveraging our expertise to optimize their use. Our customer interactions commence with service onboarding, configuration migration, traffic go-live, and training, continuing as we assist clients in integrating our services into their applications to maximize value from Fastly.As the Manager of Professional Services, you will provide effective leadership to ensure successful customer engagement and retention through the delivery of high-value outcomes. Key responsibilities include driving internal alignment to enhance the customer experience, measuring technical performance, assisting with customer scoping and escalations, delivering feedback and coaching for team development, and formulating operational plans to amplify team impact.

Are you a driven, enthusiastic, and inquisitive individual eager to tackle complex real-world business challenges? Do you aspire to elevate your career by collaborating with top-tier executives and private equity leaders?If so, seize the opportunity to apply for our Consultant positions at Advancy Singapore. We are on the lookout for talented professionals with 1-3 years of experience in strategy consulting, corporate environments, investment banking, or similar fields, particularly those with a strong background in consumer goods, healthcare, or private equity.Job Description:This position will be located in our Singapore office. You will analyze and devise solutions in direct collaboration with clients to achieve sustainable outcomes. Your responsibilities will include:Executing market research and consulting projects along with independent project execution.Conducting primary and secondary research, data validation, data modeling, data analysis, and creating PowerPoint reports.Organizing and leading interviews with industry experts and maintaining detailed notes throughout the discussions.Communicating with clients regarding project reviews, participating in discussions, and delivering final presentations.

About Tenable:Tenable® is the leader in Exposure Management, empowering over 44,000 organizations worldwide to comprehend and mitigate cyber risks. We support 65% of the Fortune 500, 45% of the Global 2000, and prominent government entities. Join us on our mission!Why Work at Tenable?When you ask our team what makes Tenable exceptional, the answer is always, “Our people!” We collaborate to create and innovate top-tier cybersecurity solutions for our clients, fostering a culture of inclusion, respect, and excellence. As a member of our #OneTenable team, you will collaborate with some of the industry's brightest minds, with the support and resources necessary to achieve impactful results together.Your Role:The Professional Services Project Manager (PM) plays a pivotal role in planning, leading, and coordinating multiple projects utilizing industry best practices to ensure that program goals are met. This includes a range of responsibilities such as:Overseeing all phases of service delivery projects from inception to completion.Collaborating with Service Delivery leadership and Services Account Managers to evaluate project proposals and establish success criteria, goals, timeframes, budgets, and resource allocations.Crafting detailed project plans that outline objectives, milestones, timelines, dependencies, and resource allocations.Defining the technical scope and objectives of programs and related projects in partnership with project personnel.Identifying and scheduling project deliverables, milestones, and tasks.Facilitating meetings with clients, both onsite and remotely, including project kick-offs and updates.Managing requests for changes to original project specifications.Continuously monitoring project status and outcomes.Developing quality assurance plans and maintaining effective communication.

Join Advancy as an Intern in our vibrant Singapore office, where we welcome ambitious graduates and postgraduates to embark on a transformative journey.From day one, you will engage meaningfully with experienced consultants, participating in data collection, analytical model development, interviews, and sophisticated analyses that yield impactful recommendations. You will also have the opportunity to present your insights and contribute to client engagements.At Advancy, entrepreneurship is integral to our ethos. This role enables you to collaborate closely with our teams and clients, fostering innovation and leadership while making a significant impact. Performance-driven growth and promotion opportunities are key highlights of this position.With a focus on sectors such as Consumer Goods, Healthcare, and Chemicals, you will develop a solid foundation in strategy consulting, with the chance to specialize and cultivate expertise in a chosen area.

Join us at Stripe as the Head of Professional Services for Southeast Asia, where you will lead a dynamic team dedicated to delivering exceptional service to our clients. In this pivotal role, you will be responsible for strategizing and executing our professional services roadmap, ensuring that our clients receive unparalleled support as they integrate and utilize our innovative payment processing solutions. Your leadership will help shape the future of our services in a fast-growing market.

Join Advancy as a Junior Consultant!We are seeking exceptional GRADUATES & POSTGRADUATES to join our dynamic team in Singapore. In this role, you will have the chance to make an impact from day one. Collaborating with seasoned consultants, you will engage in data collection, analytical model development, interviews, and complex analyses to formulate meaningful recommendations. You will also have the opportunity to share your insights and contribute to presentations for our clients.At Advancy, we value entrepreneurship, providing you with a unique platform to collaborate closely with our teams and clients, driving innovation and making significant contributions. This environment not only fosters your growth but also accelerates your career progression based on performance.Our sector-focused approach (Consumer Goods, Healthcare & Chemicals) will equip you with a solid foundation in strategy consulting, allowing you to later specialize and enhance your expertise in a specific area.

Role overview The Professional Services Specialist - Technical Architect at InterSystems Corporation works on designing, implementing, and improving client solutions that use InterSystems IRIS and TotalView. This position blends application development with direct system configuration and practical problem solving. The role is based in Singapore. What you will do Create and deliver technical solutions tailored to each client's needs, using IRIS and TotalView products. Set up and configure applications and systems to match client requirements. Work closely with customers to understand their challenges and provide effective solutions. Troubleshoot and resolve technical issues throughout the project lifecycle. Refine and optimize existing client solutions for better performance and scalability. Requirements Background in application development and system configuration. Strong analytical skills and a practical approach to solving problems. Clear communication skills and the ability to collaborate well with clients.

Role overview Turner Townsend seeks a Senior Cost Manager specializing in Mechanical, Electrical, and Plumbing (MEP) for advanced manufacturing and commercial building projects in Singapore. The position focuses on managing project costs and ensuring projects move smoothly from early planning through completion. What you will do Coordinate with multidisciplinary teams to deliver cost management services tailored to MEP projects. Monitor and manage budgets for complex building projects, ensuring financial targets are met. Provide clients with clear, data-driven advice throughout each phase of the project. Promote cost control and efficiency at every stage of delivery. Location This role is based in Singapore and focuses on projects within the region.

Embark on a transformative career at ASM, where cutting-edge technology converges with a collaborative ethos. For over 55 years, ASM has been a pioneer in innovation, pushing the boundaries of what's technologically feasible. With a diverse workforce of more than 4,500 professionals from 70 nationalities, our advanced semiconductor devices are integral to major trends such as 5G, cloud computing, AI, and autonomous driving. We pride ourselves on being more than just a technology company; our commitment to diversity, inclusion, and sustainability drives us to positively impact the world. Our development programs are designed to support your career growth, helping you to shape your future and innovate.Mission of the RoleJoin our Advanced Packaging team at ASM and spearhead the design and development of next-generation semiconductor process equipment. You will be instrumental in shaping system architecture, driving automation strategies, and collaborating across various functions to deliver groundbreaking solutions while ensuring the highest standards of safety, quality, and performance.Key ResponsibilitiesLead the design and development of semiconductor vacuum systems, focusing on equipment selection, process controls, and automation integration.Develop and execute automation strategies leveraging PLCs, SCADA, and related tools to maximize operational efficiency.Oversee project timelines, budgets, and resource allocation while ensuring adherence to safety and quality standards.Work collaboratively with cross-functional teams in manufacturing, operations, and quality to align on project goals and deliverables.Provide technical support and troubleshooting for equipment and automation systems, employing root cause analysis to resolve issues effectively.Manage BOM release and maintenance, ensuring precise documentation and reporting for stakeholders.Champion continuous improvement initiatives and stay abreast of industry trends and emerging technologies.Apply engineering principles and research data to innovate designs for semiconductor systems and products.Conduct engineering calculations addressing structural, thermal, and fluid dynamics challenges.Create and modify CAD models and detailed drawings utilizing Creo Parametric for components and assemblies.Prepare thorough design documentation for the manufacturing and testing of prototypes and production products.

Join ASM: Where Innovation Meets Collaboration!For over 55 years, ASM has been at the forefront of technological advancement, pushing the boundaries of what is possible. Our diverse team of over 4,500 professionals from 70 nationalities is instrumental in shaping the future of semiconductor technology, contributing to pivotal developments in 5G, cloud computing, AI, and autonomous systems. We foster a culture that values diversity, inclusion, and sustainability, striving to make a tangible positive impact on the world. Our development programs are designed to support your career growth, enabling you to innovatively shape the future.Mission of the RoleAs a Principal Process Engineer, you will be integral in advancing ASM’s semiconductor process technologies. Your expertise in thin-film deposition and materials characterization will be key in developing groundbreaking solutions for next-generation devices. Your contributions will significantly enhance product performance, leading to advances in logic, memory, and power applications.Key ResponsibilitiesResearch, develop, and optimize semiconductor processes focused on Advanced Packaging, including depositions (ALD, PECVD, PVD, ECP) and surface preparation.Design and execute complex experiments using DOE and RSM methodologies; analyze and interpret experimental data for actionable insights.Create novel films or processes for emerging packaging applications, including W2W/D2W Hybrid bonding, and conduct advanced materials characterization.Mentor Process Engineers and lead technical problem-solving sessions utilizing scientific methods and tools such as Ishikawa diagrams.Collaborate with customers and marketing teams to define project requirements and execute effective demonstrations.Address equipment issues through hands-on troubleshooting and ensure successful product transition to customers.Prepare technical papers, generate Intellectual Property, and present findings to professional forums.Travel up to 10% to support remote sites and customer engagements.May supervise process engineering technicians and contribute to performance evaluations.

Role Overview ASM International is hiring a Senior Engineer, Process Engineering with a focus on Advanced Packaging at our Singapore location. This position leads projects to improve and refine advanced packaging processes. The role centers on designing, developing, and optimizing solutions that address specific client requirements.

Join our dynamic team at Veolia Environnement SA as a Professional Driver, where your skills will contribute to vital operations and maintenance services. As a key player in our logistics and transportation department, you will ensure the safe and timely delivery of materials while adhering to all safety regulations.

Point72 Asset Management, L.P. seeks an Administrative Assistant in Singapore to support the Investment Professional Development team. This role centers on keeping daily operations for investment professionals organized and efficient. Key responsibilities Manage a variety of administrative duties for the investment team Coordinate meetings, oversee calendars, and organize schedules Assist with daily tasks to maintain a productive work environment Apply strong organizational skills and attention to detail in all aspects of the role Role focus This position is designed for someone who enjoys supporting others and keeping operations running smoothly. Success in this role relies on reliability, careful organization, and a proactive approach to administrative work.

We are seeking a proactive IT Service Management Manager to join our team at NCS. Reporting directly to the Senior Manager of IT Infrastructure, you will be instrumental in enhancing the efficiency of IT service management processes, ensuring that our IT operations run smoothly and effectively. Your key responsibilities will encompass process design, incident and problem management, service level governance, and the optimization of ITSM tools, all while aligning IT services with our organizational objectives and promoting a culture of continuous improvement and operational excellence.Key Responsibilities:Process Design and Implementation: Develop, document, and implement ITSM processes that align with industry best practices, including ITIL (Information Technology Infrastructure Library).Incident and Problem Management: Lead the incident and problem resolution processes, ensuring timely resolutions and conducting root cause analysis to prevent future occurrences.Change Management: Oversee the change control process, assessing the impacts of changes on IT services to minimize disruptions.Service Catalogue Management: Maintain and enhance the service catalogue, ensuring that IT services are well-defined and meet business needs.Service Level Management: Define, negotiate, and manage Service Level Agreements (SLAs) to exceed service expectations.IT Asset and Configuration Management: Manage IT asset and configuration records, ensuring accuracy in hardware, software, and configurations.Continuous Improvement: Identify improvement opportunities within ITSM processes and spearhead initiatives to boost efficiency, quality, and customer satisfaction.Training and Documentation: Develop and deliver comprehensive training programs for IT staff and end-users on ITSM processes and tools, and maintain detailed documentation.ITSM Tool Administration: Optimize ITSM tools like ManageEngine Service Desk Plus, ServiceNow, and Logic Monitor to ensure they effectively support our process automation.Reporting and Analytics: Generate and analyze performance metrics and key performance indicators (KPIs) to identify trends and areas needing attention.Compliance and Audits: Ensure ITSM processes comply with relevant regulations and standards, and prepare for both internal and external audits as required.

Join ncs3 as a Service Delivery Manager, where you will lead and oversee our service delivery operations. In this pivotal role, you will be responsible for ensuring that our services meet the highest standards of quality and efficiency.Your expertise will drive customer satisfaction and operational excellence, ensuring that projects are delivered on time and within budget. You will collaborate closely with cross-functional teams to enhance service delivery processes and implement best practices.

Role overview The Service Delivery Manager at NCS Group, based in Singapore, plays a key part in keeping service operations running smoothly. This position centers on supporting strong client relationships and working with teams to deliver consistent results. Collaboration and a focus on process improvement are essential in this role. What you will do Supervise daily service operations to ensure reliable delivery for clients Build and maintain client relationships through clear communication and timely follow-up Spot areas for process improvements and implement changes to raise service quality Promote a culture of excellence and encourage innovation within the team

Join our dynamic team at sia as a Manager or Senior Manager in Financial Services. In this pivotal role, you will leverage your expertise to drive strategic initiatives, enhance operational efficiencies, and deliver exceptional value to our clients. You will lead projects that shape the future of financial services, working alongside industry leaders and innovators.

We are seeking a dynamic and results-oriented Service Delivery Manager to join our team at NCS. In this role, you will be responsible for overseeing the delivery of our services to clients, ensuring that we meet and exceed their expectations. You will lead cross-functional teams, manage client relationships, and implement best practices to enhance service delivery.The ideal candidate will possess exceptional leadership skills, a strong background in project management, and a passion for delivering outstanding customer service.

We are seeking an accomplished Senior Service Delivery Manager to lead our service delivery initiatives in Singapore. In this pivotal role, you will oversee the planning, execution, and optimization of our service delivery framework, ensuring exceptional customer satisfaction and operational efficiency.The ideal candidate will possess a robust background in service management, coupled with strong leadership skills to inspire and guide cross-functional teams. If you thrive in a dynamic environment and are passionate about driving service excellence, we want to hear from you!