Senior Technical Program Manager - Operations

At Fastly, we empower individuals to connect more effectively with the things that matter most to them. Our edge cloud platform allows clients to build exceptional digital experiences swiftly, securely, and reliably by processing, serving, and safeguarding their applications as close to end-users as possible—right at the Internet's edge. Designed to capitalize on the modern internet, our platform is programmable and supports agile software development. We proudly serve a roster of distinguished clients, including GitHub, Yelp, Paramount, and JetBlue.Join us in creating a more trustworthy Internet.Posting Open Date: 4/9/26Anticipated Posting Close Date*: 7/9/26*Job posting may close early due to the volume of applicants.Position Overview:Fastly is seeking an enthusiastic Program Manager to spearhead the execution of essential product development and engineering initiatives throughout our organization. This role will collaborate closely with leadership across Program Management, Product, Engineering, Business Operations, Finance, Marketing, Customer Success, Sales, and other teams to formulate strategies and achieve successful business outcomes.The ideal candidate possesses a strong understanding of business objectives and the technical execution necessary to enhance Fastly’s platform and operations, delivering products that resonate with both customers and Fastlyans. You will be responsible for guiding teams in creating strategic plans, coordinating workstreams, delivering results, and keeping management updated. You will manage multiple programs concurrently, foster transparency across the organization, empower data-driven prioritization, and identify potential challenges.In this leadership role at Fastly, you will drive outcomes that simplify, scale, and enhance the utility of our products, platform, and operations for our customers and team members. Your contributions will be critical to our success, with a direct impact on numerous lives. We cultivate a supportive environment with friendly teams where learning and development are prioritized. We leave egos at the door, ensuring our customers enjoy services built to the highest industry standards. Join our global, distributed team dedicated to making a difference.

Fastly is seeking a Senior Program Manager for Executive Planning & Operations. This position is available in Denver, CO, New York City, NY, or San Francisco, CA. The Senior Program Manager will play a central role in driving product development and engineering programs, working with leaders across Program Management, Product, Engineering, Marketing, Customer Success, Sales, and other departments to support business objectives. Key Responsibilities Lead the execution of major product and engineering initiatives that shape Fastly's edge cloud platform. Collaborate with cross-functional teams to develop project plans and guide them toward successful outcomes. Support teams in building strategies, coordinating workflows, and meeting commitments. Oversee multiple projects simultaneously, maintaining transparency and providing progress updates to management. Apply data to inform prioritization and identify risks or obstacles early. Enable teams to enhance Fastly’s products, platform, and tools to deliver greater value for customers. Ensure that project outcomes clearly benefit customers and contribute to business results. Collaboration and Reporting This role involves close coordination with a range of teams and reports directly to the Director of Program Management. Team Environment Fastly supports a global, distributed team culture that values learning, growth, and humility. Team members are encouraged to collaborate openly and focus on building services that meet high industry standards for customers. Application Timeline Posting Open Date: 3/9/26 Anticipated Posting Close Date: 6/9/26 The job posting may close early if applicant volume is high.

Founded in 2007, Airbnb has transformed the travel landscape by connecting over 5 million hosts with more than 2 billion guests worldwide. Our platform empowers hosts to offer distinctive stays and experiences, allowing guests to immerse themselves in local communities in an authentic manner.Join Our Dynamic Community: The Roadmap Planning & Program Management team plays a pivotal role in bridging strategy and execution, focusing on the planning and delivery of the company’s flagship products while equipping executives with the insights necessary to steer bi-annual releases.As a key contributor, you will influence the company roadmap and enhance product-driven program management practices. Our team is central to cross-functional collaboration, connecting leaders from design, product marketing, engineering, supply, operations, and beyond. Together, we ensure the effective delivery of our roadmap and strategically engage with stakeholders to shape the future of Airbnb.Your Impact: In this role, you will manage critical initiatives across various organizational functions—design, engineering, product marketing, operations, and more. This is a highly strategic position intended to enhance the quality and speed of cross-functional product development by acting as a catalyst. Your success hinges on your ability to bring clarity to complex situations, dive into details, and communicate effectively and promptly. You will cultivate relationships, inspire others with your vision, and leverage data to persuade stakeholders. Achieving success in this position will require keen analytical skills, attention to detail, a holistic perspective, and the ability to influence key stakeholders.A Day in the Life: Collaborate with engineering, product marketing, design, community support, and other cross-functional teams to deliver software product programs at the highest quality and on schedule.Identify dependencies across functions to optimize the overall system and provide top-tier offerings at scale. Engage in...

Join Redwood Materials as an Operations Program Manager where you will play a pivotal role in optimizing our operational processes and driving projects that contribute to our mission of creating a sustainable circular economy. You will collaborate with cross-functional teams to implement strategic initiatives, improve efficiency, and enhance overall operational effectiveness.

About Handshake Handshake is a career network built for the AI-driven economy. Over 20 million knowledge workers, 1,600 educational institutions, and 1 million employers, including all Fortune 50 companies, use Handshake to connect, hire, and build skills. The platform supports everything from freelance AI gigs to internships and full-time jobs, helping people navigate a changing job market. Handshake is growing rapidly, with plans to triple annual recurring revenue by 2025. Why Join Handshake Now Shape the future of careers in the AI economy and make a difference at scale. Work alongside top AI labs, Fortune 500 companies, and leading universities. Join a team with leadership experience from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir. Help build a business on track to reach billions in revenue. Role Overview The Operations Program Manager, Central Operations, leads operational programs across areas like Trust & Safety, Pay Operations, and Contractor Management. This individual contributor role focuses on designing, implementing, and improving processes that support scalable, high-quality operations. This position works closely with Legal, Finance, Product, Engineering, Analytics, and Delivery teams to find opportunities, deliver solutions, and track performance. The role requires comfort with ambiguity, a drive for operational efficiency, and a hands-on approach to program delivery from start to finish. Strong analytical abilities, attention to detail, and experience working in environments where execution and teamwork matter are important for success here. What You Will Do Lead and deliver operational programs from beginning to end across Central Operations. Review performance data to spot trends, gaps, and areas for improvement. Create and refine processes to improve efficiency, quality, and scalability. Work with teams across the company to launch and improve operational initiatives. Track and report on key metrics to ensure programs meet their goals. Promote continuous improvement by gathering feedback and iterating on processes. Location San Francisco, CA

About Discord Discord connects over 200 million users each month, serving as a lively platform for gaming enthusiasts. More than 90% of the community spends time in games, with users logging 1.5 billion hours on the platform every month. The company continues to focus on building better ways for people to connect and enjoy gaming together. Role Overview The Workplace Operations Program Manager will oversee daily operations at Discord’s San Francisco headquarters. This role combines hands-on office management with a strong focus on building a welcoming, inclusive environment. The manager will design and run programs that help everyone feel valued and supported at work, while making sure the office runs efficiently. This position reports to the Sr. Director of Workplace.

Join our dynamic team at Plaid as an Integrations Operations Program Manager. In this pivotal role, you will be responsible for overseeing and enhancing the integration processes between Plaid's services and our partners. You will collaborate with cross-functional teams to ensure seamless operational workflows, drive improvements, and support the strategic objectives of the organization.

At Oura, we are dedicated to empowering individuals to unlock their true potential. Our award-winning products, including the Oura Ring and its integrated app, provide our global community with insights into their readiness, activity levels, and sleep quality. By delivering daily insights and actionable steps, we have enabled millions to enhance their health and embrace healthier lifestyles.Our mission of empowerment begins with our values and extends to our team. As a rapidly growing company committed to fostering healthier and happier lives, we ensure our employees have the resources they need to excel both in and out of the workplace.As the Lead, Sustaining & Factory Operations Program Manager, you will act as the pivotal link between product innovation and global manufacturing excellence, ensuring a smooth transition from New Product Introduction (NPI) to high-volume mass production. This influential leadership position requires a seasoned professional adept at mentoring a high-performing team, developing long-term capacity plans, and managing executive-level relationships with global Contract Manufacturers to optimize yield, quality, and throughput. With over ten years of experience in hardware operations and a comprehensive understanding of the full product lifecycle, you will spearhead the overarching Design for Manufacturing (DFM) strategy and oversee multi-million dollar capital investments while mitigating complex supply chain risks. We seek a financially astute leader with a strong executive presence ready to enhance global operations and shape the future of our manufacturing landscape.This position is hybrid, requiring three days a week in our San Francisco, California office.

Join Quizlet as a Product Operations Program Manager where you will play a vital role in enhancing our product delivery. Your expertise will streamline processes, improve operational efficiencies, and ensure that our teams are aligned with our strategic goals. You will collaborate closely with cross-functional teams to drive initiatives that enhance user experience and product performance.

Role overview The Program Manager in Partner Operations at OpenAI works from the San Francisco office. This position centers on building and executing strategies that help partnerships grow stronger and operate more smoothly. Projects in this role aim to boost both the effectiveness and efficiency of partner-related initiatives. Day-to-day work involves identifying ways to improve how OpenAI collaborates with partners and ensuring that these improvements deliver measurable results. Key responsibilities Develop and implement strategies to enhance OpenAI’s partnerships Lead projects that increase the impact and efficiency of partner operations Work closely with internal teams and partners to drive improvements Location This role is based in San Francisco.

Faire connects independent retailers and brands worldwide through its online wholesale marketplace. The company’s platform uses technology and data to help small businesses compete and thrive, aiming to strengthen local economies by giving boutiques access to products from around the globe. Role overview The Program Manager, Marketplace Operations, based in San Francisco, joins Faire’s MOps team. This team builds and scales operational processes that support both brands and retailers, helping drive Faire’s growth and marketplace sustainability. The Program Manager leads complex, cross-functional projects that sit at the heart of marketplace operations. Success in this role relies on strong execution, analytical thinking, program leadership, and effective stakeholder management. What you will do Design and launch new programs from the ground up, while also refining existing operational processes. Apply advanced AI and workflow automation tools to improve efficiency, accuracy, and scale. Work closely with Strategy & Analytics to set clear success metrics and monitoring systems, ensuring programs remain effective and improve over time. Create clear, repeatable Standard Operating Procedures (SOPs), decision models, and escalation paths to support consistency and quality. Partner with BPO and vendor teams to deliver results at scale, including onboarding, training, performance management, and ongoing process improvements. Collaborate with teams across Strategy & Analytics, Strategy & Operations, Product, Engineering, and Data Science to align on objectives and program design.

Join Oura Health as a Senior Business Operations Program Manager, where you will play a pivotal role in driving operational excellence and strategic initiatives across the organization. In this hybrid position based in either San Diego or San Francisco, you will collaborate with cross-functional teams to enhance business processes, streamline operations, and ensure alignment with our overall mission to empower individuals to take control of their health.

Join USTech Solutions as a Supply Chain Planning and Operations Manager in the vibrant city of San Francisco. In this pivotal role, you will be responsible for overseeing the entire supply chain process, ensuring optimal operations and planning to meet our clients' needs and enhance overall efficiency.As a key member of our team, you will collaborate closely with cross-functional departments, develop strategic plans, and implement best practices in supply chain management. Your expertise will be instrumental in driving operational excellence and achieving our business objectives.

Fluidstack builds computing infrastructure for artificial superintelligence. Its data centers deliver gigawatts of computational power to leading AI labs, with a focus on speed and reliability. The team is small and hands-on, where each member takes projects from idea to completion. Collaboration and ownership matter here, and every role has a direct impact on the company’s mission. Role overview The Technical Program Manager - Facility Operations leads the development and operational readiness of Fluidstack’s facilities operations team in San Francisco, CA. This role centers on designing, implementing, and maintaining a full training program for data center operations staff. The goal: ensure every team member is prepared to manage complex, critical infrastructure safely and efficiently. Key responsibilities Develop and manage training programs for data center operations personnel Validate and update technical training materials for accuracy and effectiveness Oversee operational initiatives, including planned maintenance governance and change management Provide oversight for MOP (Methods of Procedure), EOP (Emergency Operating Procedures), and AOP (Abnormal Operating Procedures) Ensure operational teams are qualified and equipped to handle mission-critical facility tasks Requirements Strong technical background in data center or mission-critical facility operations Experience progressing through hands-on operational roles Ability to create and validate technical documentation and training content Commitment to developing and mentoring operations professionals This position suits someone interested in shaping the future of data center operations and building the next generation of technical talent.

Airbnb is looking for a Senior Manager, Global Capacity and Operational Planning to join the Community Support team in the United States. This role centers on demand planning and resource management for a global, multi-channel customer support operation. Community Support at Airbnb manages millions of customer interactions each year, assisting guests and hosts with topics like cancellations, payments, reservations, and safety. The team operates worldwide, with offices in several major cities and a broad partner network. Role overview This position leads demand forecasting and long-term planning for Global Operations. The main focus is to ensure the right staffing and resources are available to meet service goals while balancing cost and productivity. The role combines planning, analytics, business partnership, and people leadership to guide workforce decisions in a complex environment. What you will do Oversee demand forecasting across all Global Operations teams and channels, including phone, messaging, email, and back-office functions. Design, develop, and maintain statistical forecasting models using time series and machine learning methods such as exponential smoothing, ARIMA, and regression models. Analyze trends, seasonality, and variance, identifying structural breaks, outliers, and unusual demand patterns. Assess forecast uncertainty with confidence intervals, error distributions, and bias analysis. Lead scenario modeling for peak periods, product launches, growth initiatives, and unexpected demand events. Continuously review model performance using statistical accuracy metrics such as MAPE, RMSE, MAE, and bias.

About Our TeamAt OpenAI, our mission is to ensure that artificial intelligence serves the benefit of all humanity. The Strategy & Operations team is pivotal in orchestrating cross-company preparedness and response to critical events, partnering with various teams to manage essential programs that impact the organization. We are looking for individuals who exhibit maturity, possess a strong executive presence, and demonstrate sound judgment in complex and high-stakes situations.About the RoleWe invite applications from candidates who excel in collaborating with technical teams while ensuring internal alignment during significant events such as major product launches and other external occurrences that may affect our users and offerings. The Program Manager will work closely with various functional teams, focusing particularly on product and trust & safety initiatives.This position is based in San Francisco, CA, and follows a hybrid work model with three days in the office each week. We also provide relocation assistance for new hires.Key Responsibilities:Lead and manage special projects across the Strategy team and company-wide initiatives, requiring robust planning, cross-functional coordination, and familiarity with product teams, with an emphasis on safety and product support.Effectively absorb and synthesize information from diverse sources to inform decision-making and deliver clear updates, recommendations, and trade-offs tailored for both product-focused and executive audiences.Facilitate processes across multiple teams to guarantee a cohesive and efficient response during critical situations.Collaborate with cross-functional teams to ensure effective prioritization and rapid response to urgent issues.Contribute to the development of our rapid response toolkit through hands-on investment and testing of new tools to enhance team operations and key playbook development.Identify, assess, and prioritize emerging risks and escalations, support sensitive investigations, product mitigations, and red-teaming efforts.Be available to support team on-call duties during weekends as assigned.You May Excel in This Role If You Have:6–10 years of demonstrated experience working with Product or technical teams, Program Management, Crisis Management, Escalations Management, Consulting, or a related role.Exceptional communication skills and the ability to navigate complex situations with ease.A proactive approach to problem-solving and a commitment to continuous improvement.

About David AIDavid AI stands at the forefront of audio data research, pioneering an R&D-driven approach to dataset development that mirrors the meticulous standards of AI laboratories. Our vision is to seamlessly integrate AI into daily life, with audio serving as the crucial interface. As the field of audio AI evolves and new applications arise, the demand for high-quality training data becomes a critical challenge—this is where we excel.Founded in 2024 by a team of former engineers and operators from Scale AI, we've rapidly attracted major clients from FAANG companies and top-tier AI labs. Our recent $50M Series B funding round, backed by prominent investors including Meritech, NVIDIA, and Amplify Partners, underscores our growth and potential.We pride ourselves on our team’s intelligence, humility, ambition, and close-knit culture. We are seeking exceptional talents in research, engineering, product, and operations to join us in advancing the boundaries of audio AI.About Our Operations Platform TeamOur team is dedicated to building the systems that drive Data Operations, enhancing scalability, improving quality, reducing costs, and enriching the experience for our worldwide network of contributors and clients.Position OverviewAs a Technical Program Manager on the Operations Platform team, you'll spearhead significant cross-departmental initiatives encompassing Operations, Product, Engineering, and Research. This role requires exceptional organizational skills, an operator's perspective, and a solid technical foundation.Key ResponsibilitiesLead the execution of complex technical and operational programs that span multiple teams within our data factory.Facilitate the rollout, adoption, and iterative enhancement of internal tools and platforms.Oversee operational workflows, proactively identifying risks and swiftly addressing obstacles.Convert technical details into clear, executive-level communications.Coordinate priorities among product, engineering, operations, and external stakeholders to alleviate bottlenecks and develop scalable, system-wide solutions.

About FaireFaire is a revolutionary online wholesale marketplace dedicated to empowering local independent retailers. We believe that the future is local. Independent businesses globally generate more revenue than giants like Walmart and Amazon combined, yet they often lack the resources to compete. At Faire, we harness technology, data, and machine learning to unite this vibrant community of entrepreneurs, helping them find the best products from around the world to showcase in their stores. Our mission is to level the playing field, enabling small businesses to thrive against larger e-commerce entities.By championing the growth of independent businesses, Faire is making a significant economic impact on local communities worldwide. We are on the lookout for intelligent, resourceful, and passionate individuals willing to join our mission to fuel the shop local movement. If you share our commitment to community, we welcome you to join us.About this RoleThe Program Manager will serve as an essential partner within Faire’s Revenue organization, enhancing the effectiveness of our processes, systems, and cross-functional execution. This role involves close collaboration with Retailer Sales leaders, Strategy & Analytics, Revenue Systems, and Enablement to ensure we prioritize high-value customers and empower our teams for seamless execution.As a Program Manager, your responsibilities will include:Translating business needs into clear requirements for Revenue Systems and other partners to act upon.Collaborating with Revenue Management to prioritize initiatives, working with Strategy & Analytics to define strategies, and partnering with Enablement to facilitate clear communication and adoption.Ensuring that individual contributors within Revenue are equipped with the necessary tools, workflows, and support to operate both efficiently and effectively.Creating quarterly initiative roadmaps with a focus on long-term objectives.What You’ll DoProgram StrategyProvide Global Program Management Support for the Retailer Sales Functions at Faire.Example: Assess and drive impact by measuring adoption and conversion improvements linked to related programs and projects.Systems & ProcessesEstablish and enhance processes for Revenue Systems to streamline operations.

Join Our Innovative Team as an Events & Programs Manager!At Cognition, we are at the forefront of applied AI, creating groundbreaking end-to-end software agents. Our flagship products, Devin—the first AI software engineer—and Windsurf, an AI-native IDE, embody our vision of collaborative AI teammates designed to enhance the productivity of engineers and empower teams to tackle ambitious goals.Our compact, highly skilled team includes elite competitive programmers, entrepreneurial founders, and leaders who have driven innovation at top AI firms such as Scale AI, Palantir, Waymo, Tesla, Google DeepMind, and more.Building Devin and Windsurf is just the beginning. We are excited to invite individuals who are passionate about solving significant challenges and advancing AI capabilities to join us.About the RoleAs the Events & Programs Manager, you will be the creative force behind our internal and external gatherings—from team dinners and celebratory events to strategic offsites and innovative programs.You will also take charge of our merchandise and cultural initiatives, creating the delightful experiences that foster a vibrant work environment at Cognition. Your responsibilities will vary daily, from coordinating a company offsite to launching new internal programs or ensuring timely delivery of branded merchandise for team milestones.If you have a knack for crafting impactful experiences, possess strong operational skills, and thrive in a dynamic environment, we would love to hear from you!Key ResponsibilitiesDesign and Execute Memorable EventsPlan and implement internal events such as team offsites, company celebrations, and recruitment initiatives.Collaborate with leadership and teams to curate thoughtful and impactful events.Oversee vendor management, venue selection, budget adherence, and project timelines.Develop Programs that Enhance Company CultureCreate and manage internal programs designed to strengthen community and connection, including onboarding, rotational initiatives, speaker series, and wellness perks.Collect feedback regarding employee experiences through one-on-one discussions, quick polls, and periodic surveys.Work in conjunction with an employee committee to transform insights into meaningful improvements across the organization.Manage the Swag and Merchandise ProgramOversee the design, procurement, and distribution of company merchandise that reflects our brand and culture.