Senior Technical Program Manager - Operations

Join Quizlet as a Product Operations Program Manager where you will play a vital role in enhancing our product delivery. Your expertise will streamline processes, improve operational efficiencies, and ensure that our teams are aligned with our strategic goals. You will collaborate closely with cross-functional teams to drive initiatives that enhance user experience and product performance.

At Fastly, we empower individuals to connect more effectively with the things that matter most to them. Our edge cloud platform allows clients to build exceptional digital experiences swiftly, securely, and reliably by processing, serving, and safeguarding their applications as close to end-users as possible—right at the Internet's edge. Designed to capitalize on the modern internet, our platform is programmable and supports agile software development. We proudly serve a roster of distinguished clients, including GitHub, Yelp, Paramount, and JetBlue.Join us in creating a more trustworthy Internet.Posting Open Date: 4/9/26Anticipated Posting Close Date*: 7/9/26*Job posting may close early due to the volume of applicants.Position Overview:Fastly is seeking an enthusiastic Program Manager to spearhead the execution of essential product development and engineering initiatives throughout our organization. This role will collaborate closely with leadership across Program Management, Product, Engineering, Business Operations, Finance, Marketing, Customer Success, Sales, and other teams to formulate strategies and achieve successful business outcomes.The ideal candidate possesses a strong understanding of business objectives and the technical execution necessary to enhance Fastly’s platform and operations, delivering products that resonate with both customers and Fastlyans. You will be responsible for guiding teams in creating strategic plans, coordinating workstreams, delivering results, and keeping management updated. You will manage multiple programs concurrently, foster transparency across the organization, empower data-driven prioritization, and identify potential challenges.In this leadership role at Fastly, you will drive outcomes that simplify, scale, and enhance the utility of our products, platform, and operations for our customers and team members. Your contributions will be critical to our success, with a direct impact on numerous lives. We cultivate a supportive environment with friendly teams where learning and development are prioritized. We leave egos at the door, ensuring our customers enjoy services built to the highest industry standards. Join our global, distributed team dedicated to making a difference.

Join Redwood Materials as an Operations Program Manager where you will play a pivotal role in optimizing our operational processes and driving projects that contribute to our mission of creating a sustainable circular economy. You will collaborate with cross-functional teams to implement strategic initiatives, improve efficiency, and enhance overall operational effectiveness.

About Handshake Handshake is a career network built for the AI-driven economy. Over 20 million knowledge workers, 1,600 educational institutions, and 1 million employers, including all Fortune 50 companies, use Handshake to connect, hire, and build skills. The platform supports everything from freelance AI gigs to internships and full-time jobs, helping people navigate a changing job market. Handshake is growing rapidly, with plans to triple annual recurring revenue by 2025. Why Join Handshake Now Shape the future of careers in the AI economy and make a difference at scale. Work alongside top AI labs, Fortune 500 companies, and leading universities. Join a team with leadership experience from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir. Help build a business on track to reach billions in revenue. Role Overview The Operations Program Manager, Central Operations, leads operational programs across areas like Trust & Safety, Pay Operations, and Contractor Management. This individual contributor role focuses on designing, implementing, and improving processes that support scalable, high-quality operations. This position works closely with Legal, Finance, Product, Engineering, Analytics, and Delivery teams to find opportunities, deliver solutions, and track performance. The role requires comfort with ambiguity, a drive for operational efficiency, and a hands-on approach to program delivery from start to finish. Strong analytical abilities, attention to detail, and experience working in environments where execution and teamwork matter are important for success here. What You Will Do Lead and deliver operational programs from beginning to end across Central Operations. Review performance data to spot trends, gaps, and areas for improvement. Create and refine processes to improve efficiency, quality, and scalability. Work with teams across the company to launch and improve operational initiatives. Track and report on key metrics to ensure programs meet their goals. Promote continuous improvement by gathering feedback and iterating on processes. Location San Francisco, CA

Founded in 2007, Airbnb has transformed the travel landscape by connecting over 5 million hosts with more than 2 billion guests worldwide. Our platform empowers hosts to offer distinctive stays and experiences, allowing guests to immerse themselves in local communities in an authentic manner.Join Our Dynamic Community: The Roadmap Planning & Program Management team plays a pivotal role in bridging strategy and execution, focusing on the planning and delivery of the company’s flagship products while equipping executives with the insights necessary to steer bi-annual releases.As a key contributor, you will influence the company roadmap and enhance product-driven program management practices. Our team is central to cross-functional collaboration, connecting leaders from design, product marketing, engineering, supply, operations, and beyond. Together, we ensure the effective delivery of our roadmap and strategically engage with stakeholders to shape the future of Airbnb.Your Impact: In this role, you will manage critical initiatives across various organizational functions—design, engineering, product marketing, operations, and more. This is a highly strategic position intended to enhance the quality and speed of cross-functional product development by acting as a catalyst. Your success hinges on your ability to bring clarity to complex situations, dive into details, and communicate effectively and promptly. You will cultivate relationships, inspire others with your vision, and leverage data to persuade stakeholders. Achieving success in this position will require keen analytical skills, attention to detail, a holistic perspective, and the ability to influence key stakeholders.A Day in the Life: Collaborate with engineering, product marketing, design, community support, and other cross-functional teams to deliver software product programs at the highest quality and on schedule.Identify dependencies across functions to optimize the overall system and provide top-tier offerings at scale. Engage in...

About Discord Discord connects over 200 million users each month, serving as a lively platform for gaming enthusiasts. More than 90% of the community spends time in games, with users logging 1.5 billion hours on the platform every month. The company continues to focus on building better ways for people to connect and enjoy gaming together. Role Overview The Workplace Operations Program Manager will oversee daily operations at Discord’s San Francisco headquarters. This role combines hands-on office management with a strong focus on building a welcoming, inclusive environment. The manager will design and run programs that help everyone feel valued and supported at work, while making sure the office runs efficiently. This position reports to the Sr. Director of Workplace.

Join our dynamic team at Plaid as an Integrations Operations Program Manager. In this pivotal role, you will be responsible for overseeing and enhancing the integration processes between Plaid's services and our partners. You will collaborate with cross-functional teams to ensure seamless operational workflows, drive improvements, and support the strategic objectives of the organization.

At Oura, we are dedicated to empowering individuals to unlock their true potential. Our award-winning products, including the Oura Ring and its integrated app, provide our global community with insights into their readiness, activity levels, and sleep quality. By delivering daily insights and actionable steps, we have enabled millions to enhance their health and embrace healthier lifestyles.Our mission of empowerment begins with our values and extends to our team. As a rapidly growing company committed to fostering healthier and happier lives, we ensure our employees have the resources they need to excel both in and out of the workplace.As the Lead, Sustaining & Factory Operations Program Manager, you will act as the pivotal link between product innovation and global manufacturing excellence, ensuring a smooth transition from New Product Introduction (NPI) to high-volume mass production. This influential leadership position requires a seasoned professional adept at mentoring a high-performing team, developing long-term capacity plans, and managing executive-level relationships with global Contract Manufacturers to optimize yield, quality, and throughput. With over ten years of experience in hardware operations and a comprehensive understanding of the full product lifecycle, you will spearhead the overarching Design for Manufacturing (DFM) strategy and oversee multi-million dollar capital investments while mitigating complex supply chain risks. We seek a financially astute leader with a strong executive presence ready to enhance global operations and shape the future of our manufacturing landscape.This position is hybrid, requiring three days a week in our San Francisco, California office.

Why Join Harvey?At Harvey, we're revolutionizing the landscape of legal and professional services by implementing transformative solutions that are both innovative and comprehensive. By fusing advanced agentic AI with a robust enterprise platform and extensive industry knowledge, we are redefining the way vital knowledge work is accomplished for years to come.This is a unique opportunity to contribute to a generational company during a pivotal moment in its growth. With over 1,000 clients across more than 58 countries, a strong product-market fit, and exceptional backing from our investors, we are rapidly expanding and establishing a new category in the industry. The challenges are ambitious, the standards are high, and the potential for personal, professional, and financial growth is unmatched.Our team is composed of highly skilled and motivated individuals who are deeply passionate about our mission. We operate with urgency and intensity, taking full ownership of the challenges we face — from initial concepts to long-term results. We maintain close relationships with our customers, working collaboratively to address real issues with dedication and care. If you thrive in dynamic environments, pursue excellence relentlessly, and wish to help shape the future of work alongside like-minded individuals, we encourage you to join us in building something remarkable.At Harvey, we are crafting the future of professional services today — and our journey has only just begun.Role OverviewAs the Senior Product Operations Manager, you will be the cornerstone of our product development lifecycle, ensuring seamless coordination and efficiency across all stages, from feedback collection to idea generation, alpha testing, product launches, and iterative improvements. You will play a crucial role in establishing cross-company processes and systems that unify Product, Marketing, and Go-to-Market (GTM) teams, driving collaboration and maximizing impact.Your ResponsibilitiesOperational Frameworks: Design and implement scalable processes that promote effective cross-functional collaboration and ensure smooth product launches.Customer Feedback Management: Create systems to gather, analyze, and prioritize customer feedback, translating insights into actionable product roadmap adjustments.Launch Coordination: Manage launch schedules to guarantee timely and impactful product rollouts, collaborating closely with marketing, sales, and product teams.Roadmap Facilitation: Coordinate roadmap planning by synthesizing inputs from key stakeholders, ensuring transparency and alignment across teams.Alpha Programs: Develop and oversee alpha testing initiatives, collecting feedback to refine products and prepare for broader releases.

About DecagonAt Decagon, we are pioneers in the conversational AI landscape, enabling brands to create unparalleled customer experiences. Our innovative platform empowers leading enterprises such as Avis Budget Group, Block’s Cash App, Square, Chime, Oura Health, and Hunter Douglas, allowing them to deploy AI agents for personalized and enriching interactions across various channels—voice, chat, email, SMS, and beyond.We are on a mission to transform customer experiences, moving beyond traditional support tickets and hold music to achieve quicker resolutions, more meaningful conversations, and stronger relationships. Our vision is shared by top-tier investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, among others.Located in the heart of San Francisco, we are an in-office company that thrives on a collective commitment to excellence and agility. Our core values—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—embody our approach to teamwork and growth.About the TeamThe Product team at Decagon is responsible for the platform's core features, including agent building, evaluation, analytics, testing, experimentation, versioning, integrations, and enterprise controls. We collaborate closely across all customer segments, partnering with engineering, design, and go-to-market teams to ensure our platform remains robust, scalable, and user-friendly.About the RoleAs the inaugural Product Operations Manager at Decagon, you will play a pivotal role in steering strategic clarity, accelerating execution, and ensuring operational excellence within the Product and Design organization. You will establish foundational processes to enhance product development, leading cross-organizational initiatives, fostering data-driven decision-making, and empowering your team.Key ResponsibilitiesDevelop and implement essential processes and operating rhythms, including customer feedback mechanisms and product roadmapping.Integrate high-quality, actionable insights derived from customer feedback and data into our product development lifecycle.Facilitate team enablement through training, development, and the provision of effective tools.Qualifications6+ years of relevant experience in Product Operations, Technical Program Management, or Product Management.Demonstrable experience in constructing and maintaining effective cross-organizational processes and operational rhythms.Proven track record in managing cross-functional teams and enhancing collaboration.Strong analytical skills with the ability to synthesize complex data into actionable insights.Excellent communication and interpersonal skills, capable of fostering relationships at all levels.

Role overview The Program Manager in Partner Operations at OpenAI works from the San Francisco office. This position centers on building and executing strategies that help partnerships grow stronger and operate more smoothly. Projects in this role aim to boost both the effectiveness and efficiency of partner-related initiatives. Day-to-day work involves identifying ways to improve how OpenAI collaborates with partners and ensuring that these improvements deliver measurable results. Key responsibilities Develop and implement strategies to enhance OpenAI’s partnerships Lead projects that increase the impact and efficiency of partner operations Work closely with internal teams and partners to drive improvements Location This role is based in San Francisco.

Faire connects independent retailers and brands worldwide through its online wholesale marketplace. The company’s platform uses technology and data to help small businesses compete and thrive, aiming to strengthen local economies by giving boutiques access to products from around the globe. Role overview The Program Manager, Marketplace Operations, based in San Francisco, joins Faire’s MOps team. This team builds and scales operational processes that support both brands and retailers, helping drive Faire’s growth and marketplace sustainability. The Program Manager leads complex, cross-functional projects that sit at the heart of marketplace operations. Success in this role relies on strong execution, analytical thinking, program leadership, and effective stakeholder management. What you will do Design and launch new programs from the ground up, while also refining existing operational processes. Apply advanced AI and workflow automation tools to improve efficiency, accuracy, and scale. Work closely with Strategy & Analytics to set clear success metrics and monitoring systems, ensuring programs remain effective and improve over time. Create clear, repeatable Standard Operating Procedures (SOPs), decision models, and escalation paths to support consistency and quality. Partner with BPO and vendor teams to deliver results at scale, including onboarding, training, performance management, and ongoing process improvements. Collaborate with teams across Strategy & Analytics, Strategy & Operations, Product, Engineering, and Data Science to align on objectives and program design.

Join Oura Health as a Senior Business Operations Program Manager, where you will play a pivotal role in driving operational excellence and strategic initiatives across the organization. In this hybrid position based in either San Diego or San Francisco, you will collaborate with cross-functional teams to enhance business processes, streamline operations, and ensure alignment with our overall mission to empower individuals to take control of their health.

Join Lambda as a Senior Technical Program Manager specializing in Product Engineering. In this pivotal role, you will lead cross-functional teams, drive product development initiatives, and ensure timely delivery of innovative solutions. Your leadership will empower teams to collaborate effectively while navigating technical challenges.Key responsibilities include defining project scope, managing timelines, and communicating progress to stakeholders. You will play a crucial role in aligning engineering efforts with business objectives and facilitating the successful launch of products.

Fluidstack builds computing infrastructure for artificial superintelligence. Its data centers deliver gigawatts of computational power to leading AI labs, with a focus on speed and reliability. The team is small and hands-on, where each member takes projects from idea to completion. Collaboration and ownership matter here, and every role has a direct impact on the company’s mission. Role overview The Technical Program Manager - Facility Operations leads the development and operational readiness of Fluidstack’s facilities operations team in San Francisco, CA. This role centers on designing, implementing, and maintaining a full training program for data center operations staff. The goal: ensure every team member is prepared to manage complex, critical infrastructure safely and efficiently. Key responsibilities Develop and manage training programs for data center operations personnel Validate and update technical training materials for accuracy and effectiveness Oversee operational initiatives, including planned maintenance governance and change management Provide oversight for MOP (Methods of Procedure), EOP (Emergency Operating Procedures), and AOP (Abnormal Operating Procedures) Ensure operational teams are qualified and equipped to handle mission-critical facility tasks Requirements Strong technical background in data center or mission-critical facility operations Experience progressing through hands-on operational roles Ability to create and validate technical documentation and training content Commitment to developing and mentoring operations professionals This position suits someone interested in shaping the future of data center operations and building the next generation of technical talent.

Join Afresh Technologies as a Product Manager specializing in Store Operations, where you will play a pivotal role in enhancing the efficiency and effectiveness of our retail processes. You will collaborate closely with cross-functional teams to design, implement, and optimize solutions that streamline operations, improve customer experience, and drive business growth.

Join Gusto as a Principal Product Operations Manager in Benefits, where you'll play a pivotal role in shaping our benefits offerings and enhancing customer experience. You will lead a dynamic team, leveraging your expertise to streamline processes, optimize product performance, and drive strategic initiatives. We are looking for an innovative thinker who thrives in a fast-paced environment and is passionate about improving the lives of our customers.

Join Lyft as a Senior Technical Program Manager in the Product team, where your leadership and expertise will play a crucial role in driving innovative projects that enhance user experiences. You will collaborate with cross-functional teams to design, implement, and deliver impactful product features that align with our strategic goals.Your key responsibilities will include defining project scope, managing timelines, and ensuring effective communication between stakeholders. You will leverage your technical knowledge to identify and mitigate risks, ensuring successful project execution.

About Our TeamAt OpenAI, our mission is to ensure that artificial intelligence serves the benefit of all humanity. The Strategy & Operations team is pivotal in orchestrating cross-company preparedness and response to critical events, partnering with various teams to manage essential programs that impact the organization. We are looking for individuals who exhibit maturity, possess a strong executive presence, and demonstrate sound judgment in complex and high-stakes situations.About the RoleWe invite applications from candidates who excel in collaborating with technical teams while ensuring internal alignment during significant events such as major product launches and other external occurrences that may affect our users and offerings. The Program Manager will work closely with various functional teams, focusing particularly on product and trust & safety initiatives.This position is based in San Francisco, CA, and follows a hybrid work model with three days in the office each week. We also provide relocation assistance for new hires.Key Responsibilities:Lead and manage special projects across the Strategy team and company-wide initiatives, requiring robust planning, cross-functional coordination, and familiarity with product teams, with an emphasis on safety and product support.Effectively absorb and synthesize information from diverse sources to inform decision-making and deliver clear updates, recommendations, and trade-offs tailored for both product-focused and executive audiences.Facilitate processes across multiple teams to guarantee a cohesive and efficient response during critical situations.Collaborate with cross-functional teams to ensure effective prioritization and rapid response to urgent issues.Contribute to the development of our rapid response toolkit through hands-on investment and testing of new tools to enhance team operations and key playbook development.Identify, assess, and prioritize emerging risks and escalations, support sensitive investigations, product mitigations, and red-teaming efforts.Be available to support team on-call duties during weekends as assigned.You May Excel in This Role If You Have:6–10 years of demonstrated experience working with Product or technical teams, Program Management, Crisis Management, Escalations Management, Consulting, or a related role.Exceptional communication skills and the ability to navigate complex situations with ease.A proactive approach to problem-solving and a commitment to continuous improvement.