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Senior Technical Program Manager for Knowledge Systems

DatadogBoston, Massachusetts, USA; New York, New York, USA; San Francisco, California, USA
On-site Full-time $134K/yr - $197K/yr

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Experience Level

Senior

Qualifications

Your ResponsibilitiesDevelop and manage the strategic roadmap for Knowledge Systems across the TS Organization. Design and implement systems and processes for knowledge creation, capture, dissemination, and updates. Collaborate with stakeholders to facilitate a dynamic onboarding process for ongoing technical training and product updates. Establish policies for content creation, updates, and archiving to maintain an accurate and comprehensive knowledge base. Engage closely with technical support teams, technical writers, product teams, and subject matter experts. Utilize AI to automate knowledge management processes, curating our knowledge base as it’s utilized. Champion knowledge management practices across the organization, fostering a culture of information sharing and collaboration. Continuously evaluate the effectiveness of knowledge management initiatives through defined metrics, incorporating user feedback for ongoing improvements. Communicate progress, updates, risks, and impacts across teams and projects, tailoring your message for various audiences.

About the job

Join our dynamic team at Datadog as a Senior Technical Program Manager, where you will spearhead the evolution of our Knowledge Systems program within the Technical Solutions (TS) organization. Our TS team consists of over 1,000 customer-facing technical experts, including Sales Engineers, Technical Account Managers, Support Engineers, and Solution Architects, dedicated to enhancing customer experiences and facilitating product adoption.

In this pivotal role, you will amplify the effectiveness of our TS organization by managing a technical Knowledge Systems program that integrates cutting-edge AI technologies to streamline information capture, enhance accessibility, and ensure that knowledge remains a valuable resource for delivering exceptional customer experiences and fostering continuous innovation.

About Datadog

Datadog is a leading observability platform that integrates and automates infrastructure monitoring, application performance monitoring, and log management. We empower organizations to enhance their productivity and performance by providing real-time visibility into their systems, applications, and services.

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