Senior Technical Business Analyst

Join air-tek as a Technical Operations Analyst and play a pivotal role in enhancing our operational processes through data-driven insights and technical expertise. You will collaborate with cross-functional teams to optimize our technology systems and ensure seamless operations that support our mission of delivering exceptional service to our clients.

Join our dynamic Technical Support Team as a Technical Support Analyst, where you will provide exceptional technical support before and after client implementations. The ideal candidate will be responsible for deploying and updating client builds as needed while conducting remote software installations. Proficiency in English and French is a plus.To excel in this role, you will need to understand all ASL HR applications thoroughly, enabling you to investigate and diagnose client-reported issues accurately. You will reproduce issues, collaborate with the development team to identify solutions, test those solutions, and deploy them to clients. Evaluating and testing all software applications is a vital part of your responsibilities. You will also ensure that all escalated client concerns are addressed promptly, acting as a liaison between clients, technical teams, and management. Occasionally, you will prepare client communications with support from the Implementation Lead.Strong management and organizational skills are essential, as you will be responsible for managing the internal bug tracking system and meeting deadlines independently and collaboratively.You will utilize JitBit Help Desk tools to research similar past issues to provide effective resolutions. Effective communication with both internal and external clients at all levels is crucial, with English and French skills being advantageous.We are looking for innovative thinkers who can bring new ideas and suggestions for future development that will benefit our clients. If you are a team player with a passion for learning and problem-solving, and you want to impact technology positively in the lives of individuals, we encourage you to apply!We offer a flexible work schedule, opportunities for continuous learning, and a professional work environment. Our office is conveniently located on a TTC route, eliminating the need for a personal vehicle.

Samsara seeks a Business Operations Manager to join the Technical Support Operations team. This position is remote and based in Toronto. The focus is on refining business processes and advancing operational objectives within technical support. Key responsibilities Collaborate with teams throughout the company to enhance customer support initiatives Find and implement ways to streamline workflows and improve efficiency Apply data analysis to inform and support strategic decisions Impact This role plays a central part in shaping how Samsara delivers technical support by making processes more effective and efficient.

About the Role:We are seeking a dynamic Technical Support Analyst to join our team at ION, specializing in providing first and second-level support for Fidessa applications. In this fast-paced and innovative environment, you will engage in hands-on technical support within a production setting, utilizing your in-depth technical expertise and creative problem-solving skills to address complex issues. Ideal candidates will exhibit a strong technical foundation and a keen interest in the financial sector, particularly in equities and futures & options asset classes. This position is an excellent fit for recent graduates or individuals with up to three years of relevant experience. We pride ourselves on fostering internal growth, and this role offers a clear career trajectory for those interested in technology, financial products, trading, client support, product management, or technical account management.Fidessa, a proud member of the ION Group, delivers cutting-edge trading, investment, and information solutions to the global financial community. In a world where new technologies, regulations, and challenges emerge rapidly, our ability to identify trends and adapt swiftly transforms change into opportunity. This is why 85% of the world’s leading financial institutions rely on Fidessa for their multi-asset trading and investment infrastructure, market data, analysis, and decision-making technology. With $10 trillion in transactions facilitated through our global network each year, we offer unparalleled access to the largest and most influential trading community, including global institutions, investment banks, boutique brokers, and niche hedge funds.The Americas Technical Support team plays a pivotal role in providing technical application support to our equities and derivatives clients and is integral to ION Markets' global support team. Our responsibilities include technical investigations, customer updates, and reporting software defects to development teams. Additionally, we lead service restoration during software or hardware failures, engage in capacity planning, and conduct Business Continuity testing for our hosted environment. Our fast-paced team stays ahead of regulatory changes and technological advancements.

Founded by Ilir Sela with a vision to empower local pizzerias, Slice provides independent restaurants with the technology and support needed to thrive in today's digital landscape. Our mission is to equip tens of thousands of eateries with tools that enhance customer engagement and foster sustainable growth. As we continue to expand, we are on the lookout for talented individuals to join our team and contribute to this important mission. Position Overview: We are seeking a detail-oriented and analytical Sales Operations Analyst to enhance and optimize our sales organization. This pivotal role bridges strategy, analytics, and practical sales execution. You will collaborate closely with Sales, Sales Operations, Finance, and Leadership teams to boost performance, enhance operational efficiency, and facilitate data-driven decision-making. This position is perfect for someone passionate about transforming data into actionable insights, developing scalable processes, and influencing positive outcomes. Key Responsibilities: Assist sales leadership in annual and quarterly planning, including territory design, capacity modeling, and quota establishment. Analyze sales performance metrics to identify opportunities for enhancing conversion rates, productivity, and revenue growth. Create dashboards, forecasts, and reports to monitor pipeline health, achievement rates, and essential KPIs. Support pricing, packaging, and go-to-market analyses as required. Continuously refine and improve sales processes across the sales pipeline (lead to opportunity to close). Ensure CRM hygiene and data integrity for accurate reporting and consistent utilization. Collaborate with team members to implement and optimize tools, workflows, and automated processes. Facilitate deal execution by assisting with approvals, discount evaluations, and deal desk activities. Act as a strategic partner for Sales, Marketing, Finance, and Customer Success teams. Translate leadership objectives into actionable plans and measurable results. Contribute to sales enablement projects, including documentation, playbooks, and training resources. Identify inefficiencies and propose process enhancements. Conduct ad hoc analysis and special projects in alignment with leadership priorities. Ideal Candidate Profile: 1–4 years of experience in sales operations, strategy, consulting, analytics, or a similar role. Strong analytical capabilities with proficiency in data interpretation and clear communication of insights. Experience with CRM systems (e.g., Salesforce, HubSpot) is a plus. Ability to work collaboratively and effectively across various teams. Proficiency in Excel and data visualization tools.

jerry.ai seeks an Operations Analyst to join the Legal & Compliance team in Toronto, Ontario. This role centers on maintaining daily operations that meet legal and compliance standards. Main responsibilities Monitor and review internal processes to confirm alignment with current laws and regulations Analyze existing workflows, highlighting opportunities to streamline or improve procedures Recommend and help implement changes that lower operational risks Assist the team in upholding strong service standards for customers Role focus This position emphasizes careful attention to detail and a proactive approach to compliance. Success involves supporting the Legal & Compliance team’s daily functions while helping the organization adapt to evolving requirements.

About Future Secure AI Future Secure AI builds solutions in artificial intelligence for global enterprises. The company’s work addresses real-world challenges across industries, guided by a culture that values courage, thoroughness, and curiosity. Leadership maintains an open-door policy and supports professional development, aiming to create an environment where each person’s growth contributes to the team’s success. Employees collaborate closely with experienced colleagues and have the chance to work on meaningful, innovative projects. Role Overview The Senior Technical Business Analyst will guide complex AI initiatives at Future Secure AI. This role is based in Austin, TX; New York, NYC; or Toronto, CAN. What You Will Do Communicate clearly with agile teams, sharing ideas and concerns to keep everyone aligned and responsive to change. Lead business analysis for large enterprise projects: gather requirements, work with stakeholders and clients, document findings, facilitate workshops, and support implementation and quality assurance. Work with senior leaders to turn strategies into actionable project plans. Analyze data, processes, and workflows to support decision-making and manage risk. Collaborate with team members to develop a deep understanding of company products. Contribute directly to project delivery and solutions, shaping outcomes through your expertise. Engage with a variety of AI use cases, participating in projects that influence how artificial intelligence is used.

About BreeBree is a cutting-edge consumer finance platform dedicated to providing superior, faster, and more affordable financial services to the majority of Canadians living paycheck to paycheck. Since our participation in Y Combinator in 2021 and securing a $2M seed funding soon after, we've experienced impressive double-digit growth monthly while maintaining profitability. Our organizational culture emphasizes high ownership, a proactive approach to action, relentless problem-solving, and the commitment to continuous improvement, striving to be 1% better every day.About the RoleWe are looking for a detail-oriented and analytical Business Operations Analyst / Associate who will play a pivotal role in enhancing efficiency and fostering scalable growth. In this position, you will refine essential business processes and transform raw operational data into insightful, actionable strategies. You will be a vital resource for our executive team, directly impacting our fast-paced growth environment by ensuring operational excellence and data-driven decision making.What You'll DoBusiness Operations & Reporting: Enhance executive clarity by thoroughly analyzing data to identify opportunities for improvement, quantifying financial impacts, and assessing strategic trade-offs for critical business decisions.Cross-Functional Collaboration: Serve as an essential operational partner, working closely with Product, Engineering, and Customer Support teams to implement impactful growth initiatives.Operational Excellence: Detect systemic gaps and opportunities within our core operations, conduct root cause investigations, and design/implement scalable, automated solutions that drive efficiency and process excellence.Special Projects: Proactively address ad-hoc requests and lead a variety of high-impact projects from initial research and proposal stages to full-scale implementation.

At Cision, we are dedicated to empowering individuals to make a significant impact. In our inclusive environment, your voice is valued, your ideas are welcomed, and your unique perspective drives our shared success. As part of our global team, you will flourish in a culture that fosters curiosity, collaboration, and innovation while contributing meaningfully to the brands we support. Join us in redefining communication and building authentic connections that matter. Whether you are addressing complex challenges or pioneering innovative solutions, your growth is intertwined with our success, and together, we will shape the conversations of the future. Empower your impact at Cision. Be seen, be understood, be yourself. This position plays a crucial role in supporting our sales and revenue teams through in-depth data analysis, reporting, process management, and operational execution that enhances visibility, consistency, and efficiency throughout the sales lifecycle.

Initially this role will be remote, transitioning to a hybrid model with in-office attendance required twice a week in downtown Toronto. About OpenTable: With a robust network of millions of diners and over 60,000 restaurant partners, OpenTable, a proud member of Booking Holdings, Inc. (NASDAQ: BKNG), stands at the forefront of the dining technology industry. Our commitment lies in empowering restaurants to excel by allowing them to focus on their core— their team, their guests, and their financial success. In parallel, we enable diners to effortlessly discover and reserve the ideal restaurant for any occasion. At OpenTable, each team member contributes meaningfully to our mission. You will join a diverse global team that embodies our core value of hospitality, which is central to our culture. The Role: As a Senior Analyst, you will report to the Manager of Revenue Strategy and Operations and play a pivotal role in supporting various sales and service initiatives across North America. You will leverage your expertise in data manipulation to identify trends and provide actionable recommendations. This position requires collaboration across multiple departments, including executive leadership, sales, marketing, operations, finance, engineering, and data analytics, to drive the design, implementation, and optimization of business strategies. By delivering data-driven insights to our internal stakeholders, you will help shape both short-term and long-term strategic plans. The ideal candidate will appreciate the synergy between accurate data, streamlined processes, and effective reporting. This role is suited for candidates with a profound understanding of the OpenTable Sales, Services, and Marketing landscape, quick adaptability, and the ability to thrive in ambiguous situations. Strong communication, project management, and data analysis skills are essential, along with a proficiency in Salesforce, SQL, BI tools (such as Preset, Tableau, Power BI, Looker), and a background in finance, analytics, or strategy.

Join our dynamic team at AppLovin as a Business Operations, Strategy & Product Analyst. In this role, you will play a crucial part in analyzing and enhancing our business operations and product strategies. Your insights will be invaluable in driving efficiency and innovation across our organization.

Join Our Team!At Momentum Financial Services Group, we are dedicated to transforming financial solutions for communities that need them the most. With over 40 years of experience, we are proud to be the backbone of Money Mart—Canada's largest non-bank branch network—providing innovative financial services to underserved populations.We offer a wide range of products, from short-term loans to money transfers and prepaid cards, connecting over a million customers annually with the financial resources they need.At MFSG, we collaborate across teams to create impactful solutions that empower individuals with access to capital that may not be available elsewhere. Whether you are innovating processes, developing systems, or strategizing, your contributions will directly support real people in need.What We OfferCompetitive Compensation – Our compensation strategy is simple: we strive to match the market to ensure our rewards package remains both competitive and equitable.Performance Bonuses – Incentives based on individual and overall company performance.Comprehensive Health Benefits – Enjoy 100% coverage for health and dental premiums, along with an Employee Assistance Program dedicated to mental health and well-being.Retirement Savings Plans – Robust options to help you secure your financial future.Flexible Work Environment – Embrace the balance of remote work and in-office collaboration in a relaxed setting designed to keep you energized.Additional Perks – Access to tuition assistance, professional development reimbursement, employee discounts through Perkopolis, and various rewards and recognition programs.The Role: Data Analyst, Collections Operations & KPIsAre you a data enthusiast with a keen eye for detail? Join our Collections Analytics team to develop dashboards, insights, and reporting that enhance operational excellence and foster informed decision-making. This position involves daily performance monitoring and delivering data insights aimed at optimizing agent productivity, contact strategies, and customer outcomes—an excellent opportunity for an early-career analyst to advance within a dynamic FinTech environment.

EQ Bank is looking for an Operations Analyst with a focus on Technology Vendor Management to join the team in Toronto. This position centers on optimizing relationships with technology vendors and improving how the bank operates. Role overview This analyst will support strategic decisions by providing clear analysis of vendor performance. The role ensures that technology partners meet the bank’s goals and performance expectations. Working closely with other teams, the analyst will help identify and implement ways to enhance processes across the organization. What you will do Analyze metrics related to vendor performance to identify trends and areas for improvement Conduct risk assessments to evaluate vendor reliability and compliance Collaborate with cross-functional teams to implement process improvements Use data-driven insights to support vendor negotiations Help maintain compliance with regulatory requirements for technology vendors Requirements Strong analytical skills Experience with data analysis and reporting Ability to work with multiple teams and communicate findings clearly Understanding of vendor management principles and regulatory compliance

Join Us as a Technical Project Manager in Trading OperationsAt Nascent, we are pioneering the future of AI-driven trading strategies. The speed at which we can launch new trading venues is critical to capturing opportunities in the market. As a Technical Project Manager for Trading Operations, you will spearhead the execution of exchange onboarding, brokerage integration, and vendor coordination — pivotal tasks that determine our trading capabilities.This role transcends traditional project management; you will be at the helm of intricate projects, collaborating across engineering, operations, and external partners to achieve operational readiness within essential timelines.Positioned at the crossroads of technical systems and external relationships, you will adeptly manage the complexities of exchange connectivity, including KYC/KYB workflows, API integrations, and prime brokerage alliances. You will leverage AI and build custom tools to streamline coordination processes. With a small team, you will enjoy significant autonomy and accountability for results, rather than just adherence to processes.If you thrive in dynamic environments and seek to make a tangible impact on a trading firm's capital deployment capabilities, this is the opportunity for you. If you have experience in trade operations and envision how to enhance workflows using AI and innovative tools without bureaucratic constraints, this role is designed for you.This position is fully remote, with a flexible working schedule that accommodates +/- 3 hours of EST.

About FacilityOSFacilityOS stands at the forefront of innovation as a leading B2B SaaS company located in the bustling tech hub of Toronto. Our commitment to excellence drives us to provide an industry-leading platform that enhances safety, security, compliance, and operational efficiency across various essential facility touchpoints. Our team is composed of passionate professionals dedicated to transforming the industry landscape.We prioritize a collaborative and innovative work environment, where every team member's contributions are valued. Employee engagement is a cornerstone of our culture, fostering open communication and the exchange of ideas.About The Role:We are seeking a Revenue Operations Analyst to contribute to our state-of-the-art revenue engine centered on accurate data, intelligent automation, and integrated systems.In this role, you will manage and optimize our go-to-market (GTM) systems that support our Sales, Marketing, and Customer Success teams, focusing on tech stack administration, reporting, and maintaining data integrity to ensure scalability, efficiency, and actionable insights.You will report to the Senior Manager of Revenue Operations and collaborate closely with various teams across GTM, Enablement, and Data, bridging the gap between business processes and the systems that underpin them.Key Responsibilities:Salesforce & GTM System Administration:Oversee daily administration of Salesforce, including user support, field updates, basic automations, page layouts, and dashboard management.Process and manage ad hoc system updates across Accounts, Opportunities, Quotes, Contracts, Leads, Campaigns, and other related objects.Ensure alignment between Salesforce and connected systems (HubSpot, Gainsight, Gong, Salesloft, Pendo, etc.) to accurately reflect the customer lifecycle.Assist in documenting system configurations, processes, and data definitions clearly.Data Integrity & Reporting:Uphold high standards of data hygiene and governance across all GTM systems, ensuring accuracy and consistency.Monitor and proactively address data quality issues, identifying gaps, inconsistencies, or breakdowns in processes.Develop and maintain comprehensive reports to provide insights and drive decision-making.

Position OverviewAs a Media Finance Operations Analyst at Mediabrands, you will play a crucial role in managing client budget control reports, facilitating communication between Finance, our media agencies, and clients. This position demands exceptional organizational skills, the ability to work under tight deadlines, and a strong sense of independence while also being a collaborative team player. Daily interactions with internal teams (such as media teams, local finance, and IPG Omaha Shared Services) as well as client marketing and finance departments will be integral to your success. The ideal candidate will demonstrate a high level of professionalism in all communications and conduct.Key ResponsibilitiesDevelop and manage Budget Control Reports (BCRs), Forecasts, and Accruals consistently, with a strong emphasis on Excel proficiency.Serve as the central control point for all Media Project Agreements (MPAs) and maintain accurate documentation.Establish and oversee fee and job dockets.Monitor and maintain intercompany service records (ISRs).Coordinate with clients regarding purchase order (PO) matters, billing inquiries, and Account Receivable Statements.Collaborate with suppliers on Account Payable issues.Engage with Omaha accounts receivable and collections teams to ensure timely client receivables management.Work with Omaha Shared Services to resolve billing and payables discrepancies.Investigate and address discrepancies by liaising with relevant personnel.Coordinate training on DDS/SAP applications and maintain proficiency in related technical knowledge.Review and approve draft billing before final issuance to clients.Utilize the accounting system to generate time reports and financial updates for client meetings as needed.Assist the Finance Director and team with ad-hoc projects and assignments as required.

About UsAt Passage, we envision a world where one's birthplace does not hinder the pursuit of dreams. We serve as more than just a financial support bridge; we connect families globally to transformative opportunities. Our commitment is to a future where talented students can chase their aspirations, regardless of their parents' financial situation.Our mission is clear and ambitious: by 2030, we aim to break down the obstacles that prevent bright minds from accessing the opportunities they rightfully deserve. Starting with financial hurdles, we are providing loans to international students and refugees, enabling them to seek superior education in Canada and opening doors not only for themselves but also for their families and generations to come.Note: We uphold an in-office working policy, and candidates must either reside in Toronto or be willing to relocate, committing to a five-day work week in the office.Your RoleWe are in search of a Credit Strategy Analyst to enhance and manage the operational engine that drives our growth. This role is not confined to back-office tasks; it offers a front-row seat to witness how strategy is transformed into execution. You will navigate operational workflows one day and engage in cross-functional brainstorming the next. Your responsibilities will include analyzing, optimizing, and developing systems to scale our mission and impact.If you are early in your career, eager to grow rapidly, and motivated by solving complex problems with a practical approach, this role is for you. We are looking for someone who excels in fast-paced environments, takes initiative, and desires substantial ownership—quickly. This is your opportunity to contribute to something impactful from the ground up, with a clear trajectory for growth.Key ResponsibilitiesOwn and Optimize Core Workflows: Manage operational processes such as loan application processing, underwriting, due diligence, and servicing, ensuring systems are audit-ready, precise, and consistently updated.Build Scalable Tools and Systems: Develop and enhance SOPs, dashboards, and internal tools to streamline workflows and boost team productivity while identifying operational bottlenecks and driving continuous improvements.Cross-Functional Collaboration: Work closely with teams across credit, finance, and operations to align strategies and enhance overall efficiency.

Senior Technical Support SpecialistLocation: Toronto, Ontario, Canada About Extreme Reach Extreme Reach helps brands and agencies bring creative visions to life and deliver them across every platform. The company’s technology and services support marketing and entertainment teams worldwide. Here, new ideas are encouraged and collaboration is part of daily work. Employees are trusted to challenge assumptions, experiment, and help shape the future of creative operations. Role Overview The Senior Technical Support Specialist takes on complex technical challenges and acts as a key escalation point for the support team. This role bridges support, engineering, and automation, focusing on both troubleshooting and process improvement. Responsibilities go beyond traditional support: this specialist actively contributes to automation, tooling, and the use of AI-assisted troubleshooting. The position requires deep technical knowledge, strong communication, and the ability to work independently in high-pressure situations. What You Will Do Advanced Technical Support & Escalation Act as a senior escalation point for complicated Level 2 and Level 3 issues involving platform, workflow, and integrations. Diagnose problems across distributed systems, APIs, cloud infrastructure, and internal platforms (such as XR Adstream/XR ExtremeReach, AppCentral, Phoenix, and Prodigy). Perform detailed log analysis, API inspection, and backend validation to identify root causes. Manage complex support tickets through resolution, meeting SLA requirements. Work closely with Engineering, DevOps, and Product teams during incidents and problem-solving efforts. Automation, Tooling & AI Enablement Spot repetitive or manual support tasks and develop automation to improve efficiency and reliability. Build and maintain scripts, utilities, or lightweight tools using technologies like JavaScript, Bash, or SQL. Use AI-assisted tools (including LLM-based copilots, automation frameworks, or coding tools such as Cursor) to: Accelerate troubleshooting and diagnostics Improve script and automation development Support ongoing technical operations

About Us:Air-tek is an innovative Canadian software company that boasts a robust suite of unique products, capturing a significant share of a vast global market. Our exceptional product-market fit has led to a growing demand, with customers eagerly awaiting our offerings. During this exciting growth phase, we choose to operate in stealth mode to maximize our impact. Our diverse team is united by a common passion for tackling complex challenges, driven by innovation and a mission to revolutionize the passenger-centric travel industry. Based in Toronto, we foster an inclusive culture grounded in trust, collaboration, and a commitment to delivering outstanding products while encouraging continuous personal development. We take pride in our work and support one another in achieving our goals.Overview:We are on the lookout for a seasoned Senior Application Support Analyst, equipped with substantial customer-facing experience, to join our team. In this pivotal role, you will oversee critical customer inquiries related to our airline SaaS solution that automates essential airline operations. You will be responsible for ensuring timely responses to high-impact inquiries across our organization and delivering exceptional service to our leading airline clients. Your technical troubleshooting skills, strong communication abilities, and capacity to thrive in high-pressure situations will be vital for your success in this role.