Senior Technical Accounting Manager

About AirwallexAirwallex is a groundbreaking unified payments and financial platform designed for global enterprises. Through our innovative proprietary technology and software solutions, we empower more than 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—to effectively manage their financial operations, from business accounts and payments to spend management and treasury services, all at a global scale.Founded in Melbourne, our diverse team of over 2,000 talented professionals spans 26 offices worldwide. With a valuation of US$8 billion and support from top-tier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of developing the future of global financial services. If you are ready to engage in the most ambitious work of your career, we invite you to join us.Attributes We ValueWe seek dynamic builders with entrepreneurial spirit who desire substantial impact, rapid growth, and genuine ownership. You will bring extensive role-specific expertise and insightful thinking, motivated by our mission and operating principles. You thrive in a fast-paced environment, demonstrate good judgment, explore deeply with curiosity, and make decisions grounded in first principles, achieving a balance of speed and thoroughness.You embody humility and collaboration; transforming innovative ideas into tangible products, and you excel in executing projects from start to finish. Utilizing AI effectively enables you to work smarter and solve challenges more efficiently. Here, you will confront intricate, high-stakes challenges alongside exceptional colleagues and advance your career as we shape the future of global banking. If this resonates with you, let’s collaborate to create what’s next.About the TeamThe Enterprise Business team partners with sophisticated and high-potential organizations across the globe, assisting them in leveraging Airwallex’s offerings to expand internationally. We collaborate closely with product, engineering, marketing, and operations teams to address complex customer challenges and deliver enduring value. You will become part of a supportive, ambitious team that thrives on ownership, customer satisfaction, and ongoing enhancement.ResponsibilitiesAs a Technical Account Manager, you will serve as a trusted technical advisor for a portfolio of enterprise and high-growth clients throughout Europe. You will navigate the intersection of product, engineering, and commercial teams, providing guidance on intricate API integrations, troubleshooting issues, and ensuring a seamless experience for our clients.

About the RoleWe are seeking a seasoned Technical Account Manager to oversee and nurture our relationships with Payment Gateway merchants. The ideal candidate will possess a robust background in the payments and fintech sector, exceptional English communication skills, and the capability to collaborate effectively with merchants, product, tech, and compliance teams. Key Responsibilities:Foster and maintain client relationships at an institutional level.Develop personal connections with clients based in the UK.Address and manage daily requests and issues from clients.Assist the team in achieving growth and meeting targets.

Join Datadog as a Senior Manager of Technical Account Management (TAM) for the EMEA region. In this pivotal role within our rapidly expanding Technical Post Sales (TPS) Team, you will lead and develop a team of first-line leaders and skilled TAM professionals. These technical experts deliver exceptional 'white glove' services to our largest clients, ensuring they effectively adopt and maximize the use of Datadog's extensive suite of products and features. As a TAM, you will be recognized as a trusted advisor, bridging the gap between IT Operations and business value.This hands-on management position encompasses overseeing customer-facing activities and engagements for key accounts across EMEA, while promoting our TPS offerings throughout the region.At Datadog, we cherish our office culture, which fosters collaboration and creativity. Our hybrid workplace model enables our team members to achieve a work-life balance that suits their individual needs.

About Checkout.com Checkout.com powers online payments for leading brands including eBay, ASOS, Klarna, Uber Eats, and Sony. The platform handles billions of digital transactions each year, helping businesses run smoother and keep customers coming back. With 19 offices on six continents, Checkout.com maintains a global reach while keeping its headquarters in London. The team values performance, continuous improvement, and a drive for excellence. Role Overview The Senior Manager of Technical Strategic Account Management acts as a technical leader for Checkout.com’s most important merchant partners. This role combines technical expertise with strategic thinking to strengthen relationships, drive merchant success, and support business growth. The position calls for someone who can advise on payment performance, lead during critical incidents, and build trust with major clients. What You Will Do Strategic Growth and Performance Build a deep understanding of each merchant’s business by analyzing payment data to identify trends, insights, and opportunities for growth. Serve as a payment performance consultant, leading initiatives to improve authorization rates, grow revenue, and encourage adoption of new Checkout.com products. Offer strategic advice during business reviews, translating technical metrics into clear, actionable business recommendations. Technical Ownership and Delivery Act as the main technical contact for assigned merchants, with a thorough grasp of their API integrations and technical infrastructure. Lead the response to critical incidents, coordinating internal teams to resolve issues quickly and communicate effectively with stakeholders. Oversee key technical projects, making sure they align with business goals and are delivered on schedule. Location This position is based in London.

Join Realtime Board Global as a Technical Account Manager and be the vital link between our company and our clients. In this role, you will leverage your technical expertise and strong communication skills to manage key accounts, ensuring customer satisfaction and product success. You will collaborate with cross-functional teams to deliver tailored solutions that meet client needs and drive business growth.

As a Technical Account Manager at Trainline, you will play a crucial role in fostering strong relationships with our key clients. You will be responsible for ensuring that they derive maximum value from our platform by providing exceptional technical support and guidance. Your expertise will enable clients to optimize their use of our services, ensuring their satisfaction and success.Your role will involve collaborating closely with various internal teams to deliver tailored solutions that meet client needs, addressing technical queries, and facilitating the onboarding process. You will be pivotal in identifying opportunities for upselling and cross-selling additional services.

About Checkout.com Checkout.com builds digital payment solutions for businesses including eBay, ASOS, Klarna, Uber Eats, and Sony. The platform processes billions of transactions each year, focusing on speed, reliability, and simplicity for online payments. With 19 offices across six continents, Checkout.com’s headquarters are in London. The company values a diverse team and a collaborative culture, always working to advance fintech and deliver strong results for clients. Role Overview: Senior Technical Account Manager The Senior Technical Account Manager joins the Enterprise Technical Account Management (TAM) team to build and strengthen relationships with strategic clients. This role combines technical know-how with a consultative approach, helping clients get the most from their payment solutions and ensuring their ongoing satisfaction. Main Responsibilities Serve as the main technical contact for key clients, building and maintaining strong partnerships. Understand each client’s business needs and goals, and proactively optimize their payment solutions to support adoption and engagement. Offer technical support by troubleshooting and resolving client issues quickly, keeping payment services running smoothly. Assist with upselling by leading product demonstrations and technical training sessions, and keeping clients updated on new features. Oversee project management for new payment solution integrations and technical migrations as clients grow with Checkout.com. Location: London

Associate Technical Account Manager(London-based: 3 days in office)Our MissionAt Ben, we are more than just a benefits platform; we are a catalyst for positive change in people's lives. Our innovative technology integrates the entire benefits ecosystem, driving improved outcomes for employers, employees, brokers, and providers alike.Our mission is straightforward: to create a world where everything operates at peak efficiency, ensuring every employee receives the support essential for their success—both professionally and personally.Your RoleAs an Associate Technical Account Manager at Ben, you will be the go-to person for our customers when it comes to technical matters. You'll manage a portfolio of accounts, collaborating closely with Customer Success Managers (CSMs) to guarantee that clients derive genuine value from our platform. You'll step in to rectify issues, provide clarity, and propose enhancements.This position sits at the crossroads of customer relations and technical problem-solving. You will handle escalations, conduct enablement sessions, investigate recurring challenges, and empower our customers' administrative teams to use Ben with confidence. When issues arise, you'll diagnose the problem and ensure it doesn't reoccur.As we expand our Technical Account Management function at Ben, you will join at a pivotal time, helping to shape our approach to supporting our largest clients while advancing your skills in a setting that encourages ownership from day one.Your ResponsibilitiesAccount Management: You will oversee a portfolio of customers, manage Level 2 technical escalations, and work with CSMs to maintain account health. You'll keep a close watch on customer satisfaction, identify potential issues early, and proactively address them.Benefit Renewal Coordination: You will manage the end-to-end process of benefit renewals for your accounts, ensuring that no detail is overlooked during this critical phase of the customer journey.Technical Onboarding and Enablement: You will lead the technical onboarding process for new clients, conducting product demonstrations and workshops to facilitate smooth navigation of our platform for admin users.Technical Issue Investigation and Resolution: You will thoroughly investigate technical challenges, collaborating with Support, Engineering, and Product teams to identify root causes. When issues exceed your scope, you'll escalate them effectively.

Discover OktaOkta stands as the world’s premier identity management solution, empowering users to securely access any technology, from any device or application. Our versatile offerings, including the Okta and Auth0 Platforms, ensure robust authentication, secure access, and seamless automation, placing identity at the heart of organizational security and growth.We embrace diverse perspectives and experiences at Okta. We seek individuals who are not only lifelong learners but also those who can enrich our culture with their unique backgrounds.Join us as we strive to create a world where identity is truly yours.The TeamThe Technical Account Management (TAM) team is a global unit dedicated to ensuring the success of Auth0 customers within Okta’s expansive Customer Success organization. We partner with Auth0 clients to share insights, best practices, and recommendations to foster continuous innovation in identity and security. Acting as strategic identity coaches, we leverage our expertise in Auth0 products to drive customer satisfaction and growth, providing invaluable support through presentations, demonstrations, technical evaluations, and tailored recommendations on Auth0 and industry best practices.The OpportunityThe Senior Technical Account Manager will specialize in enterprise identity, focusing on the Auth0 product and related technologies. This role involves providing strategic technical guidance to Okta customers, showcasing the full range of products and features available. You will be recognized as a technical authority, helping clients understand how Okta's solutions can translate into tangible business value. Your expertise will also encompass knowledge of the code underlying identity authentication pipelines, catering to developers with a user-friendly approach.This specialization requires a deep understanding of hybrid scenarios that utilize Auth0’s capabilities in managing authentication, authorization, and lifecycle management for consumer SaaS, business-to-consumer (B2C), and general Customer Identity and Access Management (CIAM) applications. As an Auth0 TAM, you will have the unique opportunity to guide some of the world’s leading companies on their strategic identity journeys while championing the Auth0 platform.What You Will Be DoingTake full ownership of account management as an Auth0 TAM, covering both business and technical aspects.Provide strategic advice to customers on best practices and product adoption in a post-sales context.

checkout.com is looking for a Senior Associate, Technical Accounting to join the team in London. This position centers on maintaining accurate financial reporting and ensuring compliance with relevant standards. The Senior Associate will play a key part in supporting business decisions through technical accounting expertise. Key responsibilities Prepare and review financial reports to ensure accuracy and compliance with regulations Work closely with colleagues from various departments to resolve accounting issues and questions Provide technical accounting insights that help shape business strategy Location This role is based in London.

HUMAN is looking for a Technical Account Manager to join the team in London, UK. This position centers on supporting customers throughout their journey, focusing on real-time client protection and ensuring customers gain meaningful value from HUMAN’s solutions. The role covers the full customer lifecycle, from onboarding to ongoing relationship management. Technical Account Managers at HUMAN serve as trusted partners to clients, combining technical knowledge with strong organizational skills. The position requires balancing multiple priorities, acting as the main point of contact for assigned accounts, and advocating for customer needs within the company. Building strong connections with clients helps shape HUMAN’s product direction, ensuring customer feedback influences both immediate and long-term improvements. Key Responsibilities Focus on customer satisfaction, retention, and building referenceable relationships across all assigned accounts. Serve as the primary contact for customers, developing and maintaining strong partnerships to support long-term success. Work with support teams to deliver high-quality service and act as the escalation point for customer issues. Collaborate with Sales, Tech Support, R&D, Finance, Product, and executive leadership to ensure a smooth customer experience. Gather and share customer feedback, advocating for product and service enhancements. Lead educational sessions and create materials to help customers understand and use HUMAN’s products effectively. Quickly learn about HUMAN’s Enterprise Security solutions, including Bot Defender, Code Defender, Credential Intelligence, and Account Defender, to support the Customer Success team. Organize and lead Executive Business Reviews with key customers and HUMAN stakeholders, including both leadership and technical teams. Requirements 5-7 years of client-facing experience in a similar role, with a proven record of managing and nurturing customer relationships.

Join aftership, a leading provider of post-purchase experience solutions, as a Technical Account Manager. In this role, you will be the key liaison between our clients and our technical team, ensuring successful implementation and ongoing support of our services. You will utilize your problem-solving skills and technical expertise to enhance customer satisfaction, drive product adoption, and identify upsell opportunities.Your responsibilities will include managing client relationships, troubleshooting technical issues, providing product training, and ensuring clients achieve their business goals using our platform. If you're passionate about technology and customer success, we want to hear from you!

Role overview Checkout.com is hiring a Senior Technical Account Manager with a focus on Crypto and iGaming clients. This position is based in London. What you will do Act as the main contact for clients in the crypto and iGaming sectors Provide technical support and guidance on Checkout.com’s payment solutions Build and maintain strong client relationships Help clients address challenges and get the most from their partnership with Checkout.com What we’re looking for Experience in technical account management Knowledge of crypto and iGaming industries Strong communication and relationship-building skills

Why Join Harvey?At Harvey, we are revolutionizing the landscape of legal and professional services. Our approach is not just incremental; we are transforming the entire process from end to end. By leveraging cutting-edge AI technology, a robust enterprise platform, and profound industry expertise, we are redefining the future of knowledge work for years to come.This is an exceptional opportunity to contribute to the growth of a generational company at a pivotal moment. With over 1000 customers spanning more than 60 countries, a strong product-market fit, and top-tier investor backing, we are rapidly scaling and creating a new market category. Our work is ambitious, our standards are high, and the potential for personal, professional, and financial growth is unparalleled.Our team is composed of sharp, driven individuals who are deeply committed to our mission. We operate with speed, intensity, and a strong sense of ownership over the challenges we face—from initial concepts to long-term solutions. We maintain close relationships with our customers—from leadership to engineering—and collaborate to address real issues with urgency and care. If you excel in uncertain environments, strive for excellence, and want to help shape the future of work alongside others who elevate the standard, we invite you to build with us.At Harvey, we are writing the future of professional services today—and we are just getting started.Role OverviewAs Harvey continues to expand its customer offerings for strategic clients, we are seeking a Technical Account Manager to join our Customer Success team. This position will act as a high-touch, technically skilled support resource for our most strategic customers, addressing complex, urgent, and sensitive issues swiftly and expertly.The Technical Account Manager will enhance Harvey’s post-sale support by closely collaborating with Customer Success Managers and internal teams to provide exceptional technical assistance, proactive incident management, and effective customer communication. This role is perfect for someone who thrives in high-pressure situations, enjoys in-depth problem-solving, and is dedicated to delivering a world-class customer experience.

Join our dynamic team at Released as a Technical Account Manager for the EMEA region. In this pivotal role, you will be the primary point of contact for our esteemed clients, ensuring their technical needs are met and exceeded. You will facilitate communication between clients and our internal teams, driving customer satisfaction and technical success.Your ability to understand complex technical challenges and deliver tailored solutions will be key to helping our clients thrive. If you are passionate about technology and client success, we want to hear from you!

About HighspotHighspot is at the forefront of transforming how organizations enhance their sales productivity. Our mission is to revolutionize the sales enablement landscape, empowering millions to work more effectively. We are dedicated to creating remarkable software infused with innovation and purpose. A great workplace is not just defined by the tasks at hand, but also by the values we uphold and how they resonate in the real world. With a strong emphasis on fostering equitable work environments, we strive for a culture where every employee experiences a profound sense of belonging and feels empowered to drive change, both personally and professionally.About The RoleEmbark on an exciting career journey as a Technical Account Manager, where your efforts will directly contribute to the success stories of our most significant clients. As an essential bridge between our cutting-edge software solutions and our esteemed customers, you will provide tailored product insights that align with their business objectives. Your role will involve delving into their technical needs, cultivating strong relationships, and advocating for their achievements using our products.

Join the dynamic team at RTB House as a Technical Account Manager. In this pivotal role, you will be the main point of contact for our clients, ensuring they receive exceptional service and support. You will leverage your technical expertise to address client needs, optimize their campaigns, and foster strong relationships.

About VerveAt Verve, we are dedicated to crafting a more efficient and privacy-focused advertising ecosystem. By seamlessly integrating premium data, supply, and demand across various screens and environments, we empower advertisers and publishers to engage in transactions with enhanced transparency, performance, and scalability.Our ecosystem encompasses leading Supply-Side Platforms (SSPs) such as Smaato, PubNative, and LKQD, offering omnichannel reach across Mobile, Desktop, Connected TV (CTV), and Digital Out Of Home (DOOH). With 30 offices worldwide and a rapidly expanding marketplace, Verve is trusted by 90 of the top 100 U.S. advertisers and over 4,000 publishers globally, including the industry's foremost demand-side platforms.The RoleWe are looking for a skilled Technical Account Manager to join our Marketplace team in London. In this pivotal role, you will manage and cultivate relationships with SSP and Publisher partners, ensuring robust technical execution and optimal marketplace performance.Positioned at the crossroads of commercial and technical operations, you will oversee partner integrations, troubleshoot technical issues, and drive performance enhancements across supply sources. You will serve as the primary liaison for partners, advocating for their success within Verve’s ecosystem.This hybrid role combines technical account management, partner support, and strategic growth initiatives. You will collaborate closely with internal teams, including Product, Yield, and Operations, to deliver exceptional partner experiences and maximize revenue potential.

About Nintex Nintex helps organizations improve how they work. As a recognized leader in process intelligence and automation, Nintex supports more than 10,000 clients in over 90 countries. Companies such as Amazon, Coca-Cola, and Microsoft rely on the Nintex Platform to manage, automate, and optimize their business processes. The goal: help clients move faster and operate more efficiently with technology that adapts to their needs. Our Culture Nintex encourages employees to do their best work every day. Collaboration shapes how teams operate, and curiosity and accountability are highly valued. Team members are encouraged to share ideas, take initiative, and track progress toward results. The workplace balances innovation with a sense of fun, creating space for problem-solving and growth. People who thrive here enjoy working together and care about delivering strong outcomes.