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Senior Technical Account Manager for Europe

TrustpilotCopenhagen
On-site Full-time

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Experience Level

Senior

Qualifications

Strong technical knowledge combined with excellent interpersonal skills to communicate effectively with clients. Proven experience in account management or customer success, particularly in a technical capacity. Proficiency in API integrations and technical troubleshooting. Ability to work collaboratively across teams and manage multiple projects simultaneously.

About the job

At Trustpilot, we are on an exciting mission to become the universal symbol of trust. As a profitable and rapidly growing FTSE-250 company, we manage the world's largest independent consumer review platform. We have achieved significant milestones, but there is still much thrilling work ahead. Join us in our quest to foster trust globally!

We are seeking a pioneering Technical Account Manager (TAM) dedicated to the European market. This role transcends typical responsibilities; you will be the primary technical partner for our most complex and significant clients across Europe, ensuring their integrations are seamless and their technical performance is exceptional.

As the inaugural person in this role for Europe, you will help shape and build our approach to technical account management. Acting as a vital link between Customer Success, Product, and Engineering, you will translate technical discussions into actionable business insights and guarantee that our high-value clients maximize their experience with Trustpilot. If you are a puzzle solver who desires to influence how we support leading European brands, this is the opportunity for you!

Key Responsibilities:

  • Collaborate with leadership to establish best practices, workflows, and standards for excellence in technical account management at Trustpilot.
  • Manage technical setups and API configurations for our elite European enterprise clients to ensure a smooth launch.
  • Act as the central technical contact post-launch, overseeing performance, uptime, and prompt issue resolution.
  • Work alongside Customer Success Managers to track product usage, ensuring clients are fully utilizing our technical capabilities.

About Trustpilot

Trustpilot is a leading online review platform that empowers consumers to share their experiences and helps businesses build trust through transparency. With a powerful vision, Trustpilot aims to be the global symbol of trust in the digital marketplace.

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