About the job
At Trustpilot, we are on an exciting mission to become the universal symbol of trust. As a profitable and rapidly growing FTSE-250 company, we manage the world's largest independent consumer review platform. We have achieved significant milestones, but there is still much thrilling work ahead. Join us in our quest to foster trust globally!
We are seeking a pioneering Technical Account Manager (TAM) dedicated to the European market. This role transcends typical responsibilities; you will be the primary technical partner for our most complex and significant clients across Europe, ensuring their integrations are seamless and their technical performance is exceptional.
As the inaugural person in this role for Europe, you will help shape and build our approach to technical account management. Acting as a vital link between Customer Success, Product, and Engineering, you will translate technical discussions into actionable business insights and guarantee that our high-value clients maximize their experience with Trustpilot. If you are a puzzle solver who desires to influence how we support leading European brands, this is the opportunity for you!
Key Responsibilities:
- Collaborate with leadership to establish best practices, workflows, and standards for excellence in technical account management at Trustpilot.
- Manage technical setups and API configurations for our elite European enterprise clients to ensure a smooth launch.
- Act as the central technical contact post-launch, overseeing performance, uptime, and prompt issue resolution.
- Work alongside Customer Success Managers to track product usage, ensuring clients are fully utilizing our technical capabilities.

