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Senior Technical Account Manager at Airwallex | San Francisco

AirwallexUS - San Francisco
On-site Full-time

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Experience Level

Senior

Qualifications

Key ResponsibilitiesAs a Senior Technical Account Manager at Airwallex, your primary role will involve acting as the technical point of contact for our clients. You will be responsible for understanding their needs, providing insightful solutions, and ensuring successful implementation of our products. Your ability to communicate effectively with both technical and non-technical stakeholders will be critical in fostering strong relationships and driving client satisfaction. QualificationsProven experience in technical account management or a related field. Strong problem-solving skills and ability to think critically. Excellent communication and interpersonal skills. Experience in the fintech industry is a plus. Ability to work collaboratively in a fast-paced environment.

About the job

Join Airwallex as a Senior Technical Account Manager

At Airwallex, we are redefining the financial landscape for global businesses through our innovative payment solutions. With a robust infrastructure and advanced software, we empower over 200,000 businesses, including notable names like Brex, Rippling, Navan, Qantas, and SHEIN, to seamlessly handle their accounts, payments, treasury, and embedded finance on a global scale.

Founded in Melbourne and now operating from 26 offices worldwide, our team of over 2,000 talented professionals is committed to creating the future of financial technology. As a company valued at $8 billion and supported by prestigious investors such as T. Rowe Price, Visa, and Sequoia, we are looking for driven individuals ready to make an impact in their careers.

What We Value

We seek builders with an entrepreneurial spirit who are eager to make a difference. You will need strong expertise and analytical skills, along with a passion for our mission and operating principles. You should be able to make quick, informed decisions, delve deep into challenges, and balance speed with thoroughness. Collaboration and humility are key; we expect you to transform ideas into tangible products while maintaining a proactive approach to problem-solving using AI technologies.

Join us in tackling complex challenges alongside exceptional teammates as we shape the future of global banking.

About Our Team

The Merchant Services team collaborates with clients to unlock their potential using Airwallex products, driving growth and success. We play a crucial role in influencing revenue growth across our product suite and work closely with sales, strategy, product, and engineering teams to ensure our clients receive the best possible experience. As the primary technical liaison and trusted advisor, we support clients throughout the pre-sales, integration, and post-launch stages, equipping them with the tools they need to thrive in a dynamic market.

About Airwallex

Airwallex is a pioneering financial technology company that provides a comprehensive payments and financial platform designed for global businesses. With cutting-edge technology and a focus on innovation, we are committed to delivering unmatched solutions that empower businesses to manage their finances with efficiency and ease.

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