About the job
Join SurveyMonkey, the premier platform for surveys and forms, designed for businesses and cherished by users. Our unique blend of powerful features and user-friendly design caters to a wide array of needs, from enhancing customer experience to streamlining employee engagement, conducting market research, and managing payment and registration forms. With built-in research expertise and AI-driven technology, you’ll have a team of expert researchers at your fingertips.
Trusted by millions, including startups and Fortune 500 companies alike, SurveyMonkey empowers teams to gather vital insights that drive better decisions, create delightful experiences, and fuel business growth. Discover more at surveymonkey.com.
What We Are Looking For
As part of SurveyMonkey's Infrastructure team, you will play a crucial role in designing, engineering, and maintaining our Cloud, Messaging, and Observability Platform. You’ll implement best practices in deployment processes, architecture, and support the ongoing operations of our multi-tenant AWS environments. This position offers a fantastic opportunity to build top-tier infrastructure, tackle complex challenges at scale, learn new technologies, and mentor fellow engineers.
Your Responsibilities
- Support and manage AWS environments adhering to established best practices.
- Contribute to infrastructure automation initiatives utilizing Terraform, CloudFormation, Ansible, and CI/CD pipelines.
- Assist in the deployment, monitoring, and troubleshooting of production systems.
- Enhance automation for infrastructure provisioning and deployments.
- Drive CI/CD pipeline improvements using tools such as GitHub Actions, Jenkins, or GitLab.
- Work with containerized applications through Docker and Kubernetes.
- Implement and maintain robust monitoring, logging, and alerting systems.
- Utilize tools like CloudWatch, Splunk, Grafana, Prometheus, or ELK.
- Engage in incident response and support initiatives aimed at boosting system reliability and performance.
- Collaborate closely with senior engineers and gradually take ownership of various components.
- Participate in on-call rotations and support incident resolution.
We Welcome Applicants With:
- 5-7 years of relevant professional experience with cloud platforms, such as AWS and Heroku.
- Expertise in Terraform, CloudFormation, Docker, Kubernetes, scripting (Bash/Python/Yaml), and Helm.

