About the job
Join us at AppsFlyer, where our vibrant culture is shaped by our dedicated team! We pride ourselves on being approachable professionals, relentless problem-solvers, and valued mentors.
Are you passionate about tackling intricate technical challenges? We're seeking a dynamic Senior Support Engineer who prioritizes customer satisfaction and excels in delivering outstanding support services to our clientele.
The ideal candidate is a natural communicator and adept at problem-solving. You will collaborate closely with our R&D, Customer Success, and Product Teams, participating in cross-department projects that significantly influence our product's evolution by providing crucial insights and feedback.
Key Responsibilities:
- Assume full ownership of customer technical issues, from initial troubleshooting to resolution and communication.
- Act as the primary point of contact for customer escalations, ensuring meticulous issue resolution.
- Collaborate with R&D and Product teams on escalations and enhancement requests.
- Contribute to our knowledge base with relevant technical insights.
- Lead initiatives to improve support processes across the organization.
- Provide valuable product feedback to the business and R&D teams.
- Manage various internal projects, including training and support readiness for new feature launches.
- Advocate for our VIP customers, partnering closely with the Customer Success and Business teams.
What We Seek:
- A passion for resolving customer issues in a fast-paced environment.
- 5+ years of experience in technical support, QA, data analysis, development, or technical account management.
- Proficiency in SQL and data management.
- Familiarity with at least one programming language.
- Outstanding written and verbal communication skills.
- Ability to facilitate communication between clients and internal teams.
- Quick learner of new technologies.
- Strong multitasking abilities and capability to work independently.
- Structured and process-oriented mindset.
Bonus Qualifications:
- Experience in web/mobile marketing and digital advertising.
- Background in web, SDK, mobile development, or QA.

