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Senior Support Engineer at AppsFlyer | Buenos Aires

AppsFlyerBuenos Aires
On-site Full-time

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Experience Level

Senior

Qualifications

What We Seek:A passion for resolving customer issues in a fast-paced environment.5+ years of experience in technical support, QA, data analysis, development, or technical account management. Proficiency in SQL and data management. Familiarity with at least one programming language. Outstanding written and verbal communication skills. Ability to facilitate communication between clients and internal teams. Quick learner of new technologies. Strong multitasking abilities and capability to work independently. Structured and process-oriented mindset.

About the job

Join us at AppsFlyer, where our vibrant culture is shaped by our dedicated team! We pride ourselves on being approachable professionals, relentless problem-solvers, and valued mentors.

Are you passionate about tackling intricate technical challenges? We're seeking a dynamic Senior Support Engineer who prioritizes customer satisfaction and excels in delivering outstanding support services to our clientele.

The ideal candidate is a natural communicator and adept at problem-solving. You will collaborate closely with our R&D, Customer Success, and Product Teams, participating in cross-department projects that significantly influence our product's evolution by providing crucial insights and feedback.

Key Responsibilities:

  • Assume full ownership of customer technical issues, from initial troubleshooting to resolution and communication.
  • Act as the primary point of contact for customer escalations, ensuring meticulous issue resolution.
  • Collaborate with R&D and Product teams on escalations and enhancement requests.
  • Contribute to our knowledge base with relevant technical insights.
  • Lead initiatives to improve support processes across the organization.
  • Provide valuable product feedback to the business and R&D teams.
  • Manage various internal projects, including training and support readiness for new feature launches.
  • Advocate for our VIP customers, partnering closely with the Customer Success and Business teams.

What We Seek:

  • A passion for resolving customer issues in a fast-paced environment.
  • 5+ years of experience in technical support, QA, data analysis, development, or technical account management.
  • Proficiency in SQL and data management.
  • Familiarity with at least one programming language.
  • Outstanding written and verbal communication skills.
  • Ability to facilitate communication between clients and internal teams.
  • Quick learner of new technologies.
  • Strong multitasking abilities and capability to work independently.
  • Structured and process-oriented mindset.

Bonus Qualifications:

  • Experience in web/mobile marketing and digital advertising.
  • Background in web, SDK, mobile development, or QA.

About AppsFlyer

At AppsFlyer, we are at the forefront of mobile attribution and marketing analytics. Our innovative solutions empower businesses to optimize their marketing strategies and drive growth through data-driven insights. Join our dynamic team and be part of a company that values collaboration, creativity, and continuous learning.

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