Senior Staff Software Engineer - Platform Integrations

ABOUT RETELL AIAt Retell AI, we are revolutionizing the call center experience using cutting-edge voice AI technology. In just 18 months since our inception, thousands of companies have leveraged our AI voice agents to streamline sales, support, and logistics operations that previously required extensive human teams. Supported by prominent investors such as Y Combinator and Alt Capital, we have grown from $5M to an impressive $36M ARR with a dedicated team of 20.Our ambitious vision for 2026 is to create a state-of-the-art customer experience platform where entire contact centers are driven by AI. Rather than relying on basic automation that necessitates constant human oversight, we are developing intelligent AI “workers” to function as frontline agents, QA analysts, and managers—constantly executing, monitoring, and enhancing customer interactions.As we rapidly expand, we seek passionate innovators eager to solve complex technical challenges, move swiftly, and make a meaningful impact at one of the fastest-growing voice AI startups. Join us in building the future!Ranked among the top 50 AI applications in the a16z list: https://tinyurl.com/5853dt2xRanked #4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025One of the top startups on the Leana I leaderboard: https://leanaileaderboard.com/THE ROLEWe are in search of a Principal/Staff Engineer to spearhead the technical direction of our core platform. This is an individual contributor role designed for someone who excels in uncertainty, acts swiftly, and elevates the standards of those around them.You will engage with various systems, infrastructure, and product surfaces while collaborating closely with engineering teams, product managers, and leadership to scale successful initiatives and innovate for the future.This role is not about merely addressing tickets; you will identify challenges, engineer solutions, and deliver impactful results.KEY RESPONSIBILITIESLead the design and evolution of our core platform and systems architecture.Oversee complex technical projects from inception to production.Make strategic technical decisions that optimize for speed, reliability, and scalability.Collaborate across teams to facilitate knowledge sharing and best practices.

Quizlet, Inc. supports millions of learners each month by combining cognitive science with advanced machine learning. The platform serves two-thirds of U.S. high school students and half of college students, powering over 2 billion learning interactions monthly. Quizlet’s mission centers on making education more personal and effective for students, professionals, and lifelong learners. The AI & Data Platform team underpins Quizlet’s applied AI initiatives. This group develops and maintains the systems behind personalization, recommendations, the AI Coach, content generation, and emerging agentic experiences. The team oversees the full machine learning model lifecycle: data and feature engineering, training, evaluation, deployment, and inference. Reliability, speed, security, and observability guide their work. Their approach blends managed Google Cloud services, top vendor tools, open-source solutions, and custom internal abstractions to achieve efficient, reliable outcomes. Role overview The Senior Staff Engineer, AI Platform, is a senior individual contributor who defines the technical direction for Quizlet’s next generation of machine learning and large language model infrastructure. This hands-on role involves architecting core platform systems, steering build-versus-buy decisions, and collaborating with teams across Applied AI, Data Science, Product Engineering, and Infrastructure. The position sets standards for how models and LLM-driven systems are trained, evaluated, deployed, and governed at scale. This role is well suited to an engineer who excels at the senior-staff level in large organizations but values the autonomy and impact of a smaller, cloud-native setting. The technology stack includes Google Cloud, Kubernetes and GKE, distributed training, MLflow workflows, data and feature platforms, online and asynchronous inference, and the evaluation and observability tools needed to operate predictive ML and LLM systems at scale. Work location and schedule This is an onsite position based in San Francisco, CA. Team members are expected in the office at least three days a week: Monday, Wednesday, and Thursday, to foster collaboration.

At ClickUp, we are not just creating software, we are crafting the future of work! In a landscape saturated with work complexities, we envisioned a better solution. This vision led to the development of the first genuinely integrated AI workspace, seamlessly combining tasks, documents, chat, calendar, and enterprise search, all enhanced by context-sensitive AI. This empowers millions of teams to break down barriers, reclaim their time, and elevate productivity to new heights. Here at ClickUp, you will have the chance to learn, leverage, and innovate with AI in ways that will not only transform our product but also redefine the future of work itself. Join us in being part of a daring, innovative team that is reshaping possibilities! Role Overview:We are in search of a highly talented and experienced Staff AI Engineer – AI Platform to become a vital member of our ClickUp Engineering team. In this pivotal role, you will significantly contribute to the development of our core AI platform and directly utilize large language models (LLMs) to implement intelligent features across ClickUp. Your focus will be on back-end systems that facilitate scalable, dependable, and secure AI-driven capabilities, while also engaging hands-on with LLMs to address real user challenges and propel product innovation.Key Responsibilities:Design, architect, and implement scalable AI platform services to support the deployment, orchestration, and lifecycle management of LLMs and other AI models.Utilize LLMs and other AI technologies to build and enhance ClickUp’s intelligent features, collaborating closely with product and engineering teams to deliver impactful solutions.Develop and maintain robust APIs and backend systems that facilitate seamless integration of AI-enhanced features into ClickUp’s core platform.Create infrastructure for model serving, monitoring, logging, and automated evaluation to ensure high reliability and performance of AI services in production.Integrate with various LLM providers (e.g., OpenAI, Anthropic, Google) and manage model selection, routing, and fallback strategies for optimal performance and cost-efficiency.Promote best practices in AI privacy, security, and compliance, including data anonymization and secure data handling.Optimize platform performance, scalability, and cost-efficiency, utilizing cloud-native technologies and distributed systems.Stay abreast of advancements in AI infrastructure, MLOps, and LLM applications, and proactively apply relevant innovations to ClickUp’s AI platform.Collaborate cross-functionally with teams to drive AI initiatives.

Join Laurel as a Staff AI Platform Engineer, where you will be at the forefront of developing cutting-edge AI platforms that drive innovation and efficiency. In this role, you will collaborate with cross-functional teams to create scalable AI solutions that enhance our products and services.

At Forge, we recognize that our team is our most valuable asset. As pioneers in the private market technology sector, we aim to create a brighter future for all. This vision is embodied in our core values of boldness, accountability, and humility. We witness the impact of our vision daily, supporting the teams behind the most remarkable innovations of our era, from space exploration to artificial intelligence, and beyond.With our liquidity solutions, exclusive insights, custody offerings, and a dynamic marketplace, Forge strives to establish a leading-edge technology infrastructure that empowers a transparent, accessible, and seamless global private market for companies, their employees, and investors. Through Forge, employees can liquidate their private shares, employers can reward shareholders with pre-IPO liquidity, and both individual and institutional investors can engage with the growth of private unicorns.Forge's unique global marketplace meets the increasing demand from individual and institutional investors seeking exposure to private company stocks, creating a significant network effect.Our ability to provide these impactful financial solutions has sparked tremendous interest from investors, heightened customer demand, and a pressing need to expand our team to cater to the evolving requirements of more companies, teams, and innovators.The Role:As part of Forge's platform engineering team, you will join a group dedicated to innovation, developing scalable, secure infrastructure solutions that drive liquidity and growth in the private market. Our teams utilize a wide array of technologies to support our core platform, Metal, and we thrive on swift execution, delivering value, and adhering to our values of being bold, humble, and accountable.We are in search of a dedicated platform engineer with a minimum of 7 years of experience in delivering robust, scalable, and secure infrastructure solutions that are easy to maintain. The ideal candidate excels in collaborative environments and is driven by the desire to foster success through effective communication, crafting exceptional developer experiences, and making informed, data-driven decisions.To excel as a Staff Platform Engineer at Forge, you will leverage your expertise in infrastructure and software to deliver high-quality platforms both independently and through technical leadership of others. You will tackle advanced infrastructure projects – ranging from multi-cluster orchestration to SOC 2 compliance automation – while also being an engaged and collaborative team member.Location: This role requires in-office attendance 2-3 days a week in San Francisco, CA.

Role overview Harvey seeks a Staff Software Engineer to strengthen the AI Platform team in San Francisco. The position focuses on designing and building advanced software solutions that extend the platform’s AI features. Collaboration is central to this role. The engineer will work closely with colleagues across different teams to deliver systems that are both scalable and efficient. Every project supports Harvey’s broader mission and long-term goals. What you will do Design and implement software components that enhance AI capabilities Work with teams throughout the company to deliver reliable, high-performance systems Contribute to platform improvements that support Harvey’s mission Location This position is based in San Francisco.

Join Composio, where we are revolutionizing the infrastructure that empowers agents to seamlessly connect with the tools you utilize daily, including GitHub, Gmail, Notion, Salesforce, and more. Our dedicated team of engineers is tackling challenges from context management to search optimization, striving to create the most efficient bridge between your agents and their essential tools.Having secured a $25M Series A funding from Lightspeed, along with support from prominent angels such as Guillermo Rauch (CEO of Vercel), Dharmesh Shah (CTO of HubSpot), and Gokul Rajaram, we have experienced significant growth, tripling our ARR this year. Our customers range from fellow Y Combinator alumni to established companies like Wabi, Glean, and Zoom.Your ResponsibilitiesEnhance our platform primitives and APIs, including authentication, automatic refreshes, triggers, tool search, planning, and sandbox management.Oversee multiple runtimes for code execution across Lambdas and Firecracker.Optimize performance through tracing, CPU/heap profiling, database query enhancements, and workflow optimization.Collaborate closely with product engineering teams and customers to effectively manage their workloads and improve our product.Produce clear and comprehensive documentation.Essential QualificationsCore Platform Engineering Skills: Extensive experience in scaling backend distributed systems, maintaining reliable systems while delivering quickly, and managing multiple platform components simultaneously.AI Expertise: Familiarity with building and working with language models.Linux Proficiency: Comfortable working in a Linux environment.Effective Communication: Ability to write well-structured documentation and articulate complex ideas clearly.Interpersonal Skills: Cultivate trust and acknowledge areas for growth.Preferred QualificationsExperience with cloud infrastructure and serverless architecture.

Join Anthropic as a Staff Software Engineer on our Billing Platform team. In this critical role, you will design and implement robust billing solutions that scale with our growing user base. Collaborate with cross-functional teams to enhance our billing capabilities and ensure seamless processing of transactions. Your expertise will be vital in building systems that are not only efficient but also secure and user-friendly.

About Quizlet:At Quizlet, we are dedicated to empowering learners to achieve their educational goals in the most effective and enjoyable manner. With our learning platform valued at over $1 billion, we cater to millions of students monthly, including a significant portion of U.S. high school and college students, facilitating over 2 billion learning interactions each month.By integrating cognitive science with cutting-edge machine learning techniques, we personalize and enhance the learning experience for students, professionals, and lifelong learners. Our enthusiasm lies in the potential to support more learners through diverse approaches and tools.Join Us in Shaping the Future of EducationBecome a part of our mission to design and deliver AI-driven learning solutions that extend globally and unlock human potential.About the Team:The AI & Data Platform team is committed to building and maintaining a robust, scalable, and efficient foundation for all data and machine learning operations at Quizlet. This team is the cornerstone of our AI aspirations. As we streamline our AI initiatives to create an integrated and powerful product suite, the platform team’s main focus is on operational excellence. We actively adopt and utilize top-tier MLOps and DataOps technologies to hasten innovation across Quizlet.About the Role:As a Staff AI & Data Platform Engineer, you will spearhead the design and development of Quizlet’s analytical data and machine learning infrastructure, ensuring our platforms are scalable, reliable, and geared for long-term success. You will collaborate closely with cross-functional teams to establish technical direction, guide architectural decisions, and mentor engineers across Data Science, ML Engineering, and Product.This position demands profound technical expertise, strategic insight, and the ability to deliver systems that enhance ML and data innovation at scale. You will gauge success through platform adoption, improvements in reliability, and outcomes related to developer productivity.We are pleased to inform you that this is an onsite position at our San Francisco office. To promote team collaboration, we ask employees to be present in the office at least three days a week: Monday, Wednesday, and Thursday, as well as as required by your manager or the company. We believe that this work environment enhances efficiency, fosters teamwork, and supports both personal and organizational growth.

Airbnb, Inc. is looking for a Staff Platform Manager to lead AI Personalization for customer support in the United States. This position centers on developing and executing product strategy for the AI systems that help millions of guests and hosts receive support tailored to their needs. The AI Personalization team maintains the core systems that allow Airbnb’s support AI to understand context and respond with empathy, accuracy, and sound judgment. The goal: ensure every user receives support that feels as thoughtful and effective as Airbnb’s best human agents. Role overview The Staff Platform Manager oversees the full personalization stack, from retrieval systems to the AI interface. This role shapes product direction, drives adoption across Airbnb’s platforms, and champions a support experience that adapts to each guest and host. What you will do Define the long-term vision for personalized community support, ensuring AI understands and advocates for users as a skilled human would. Partner with data scientists, machine learning teams, and operations to identify and develop impactful personalization signals. Collaborate with ML engineers on contextual retrieval systems and prompt design for AI models. Create a multi-year product roadmap to advance AI support for the Airbnb community. Keep customer experience central in all aspects of platform design and delivery. Requirements Experience building or managing technical platforms, ideally in AI or personalization. Comfort working closely with engineering and data science teams on complex systems. Strategic mindset for long-term product planning and execution. Strong commitment to customer experience and delivering personalized interactions at scale.

Join Databricks as a Staff Backend Software Engineer on our cutting-edge AI Platform team. We are on a mission to simplify data and AI for enterprises worldwide. In this role, you will be pivotal in developing robust backend systems that support our AI initiatives, driving innovation and efficiency.As a member of our dynamic team, you will work with the latest technologies and methodologies to create scalable solutions that meet the needs of our clients. Your expertise will help shape the future of our AI Platform, delivering exceptional user experiences and insights.

In a world where software is rapidly evolving, artificial intelligence is at the forefront of this transformation. At Scale AI, we recognize the immense potential of AI to significantly enhance human capabilities. Imagine having a personal tutor, coach, assistant, shopper, travel guide, and therapist available to you throughout your life. As global industries adapt to this revolutionary landscape, leading platform companies are racing to develop large language models (LLMs) at an unprecedented scale, while enterprises strive to integrate these technologies into their existing products. Ensuring these models are safe, aligned, and genuinely useful requires meticulous human evaluation and reinforcement learning from human feedback (RLHF) throughout their development cycle. This innovative approach has given ChatGPT a substantial advantage in the marketplace.At Scale, our offerings include the Generative AI Data Engine, SGP, Donovan, and other advanced tools that drive the most sophisticated LLMs and generative models globally. Our world-class RLHF, human data generation, model evaluation, safety, and alignment are crucial in shaping how humanity will interact with AI.The backbone of these products is our Platform Engineering team. As a Staff Software Engineer, you will play a pivotal role in defining and executing the architectural roadmap and implementation of essential platforms and software systems. You will provide a visionary approach while promoting adoption across our engineering organization for orchestration, data abstraction, data pipelines, identity and access management, and foundational cloud infrastructure. This role offers the opportunity to engage with cutting-edge AI advancements as Scale collaborates with enterprises, startups, governments, and leading tech companies.

Join our innovative team at Databricks as a Staff Backend Software Engineer focusing on our cutting-edge AI Platform. In this pivotal role, you will be responsible for designing, developing, and optimizing backend systems that empower data scientists and engineers to build AI applications efficiently.As a key contributor, you will work closely with cross-functional teams to deliver scalable solutions that enhance our platform's capabilities. Your expertise will drive the development of robust features that support machine learning workflows and big data processing.

Join Databricks as a Staff Backend Software Engineer for our cutting-edge AI Platform. In this pivotal role, you will design and implement robust backend systems that power innovative AI solutions. Collaborate with a talented team to drive impactful projects and shape the future of data and AI.

Role overview MidiHealth seeks a Staff Software Engineer for its Platform Engineering team. This hybrid role is based in the San Francisco Bay Area and centers on building software that supports the platform’s growth, performance, and usability. What you will do Design and develop software solutions that address platform engineering challenges Collaborate with experienced engineers to improve reliability and expand platform features Contribute to efforts that boost performance and create a smooth user experience Location This position requires a hybrid schedule, including on-site work in the SF Bay Area.

About AnthropicAt Anthropic, we are dedicated to developing AI systems that are not only safe but also interpretable and steerable. Our mission is to ensure that AI serves the best interests of our users and society at large. Our rapidly growing team comprises passionate researchers, engineers, policy experts, and business leaders, all collaborating to create beneficial AI technologies.About the Role:We are seeking skilled software engineers to join our Platform team. This team is responsible for building the essential foundations that enhance product development across Anthropic. We manage the infrastructure and systems that teams rely on for reliable and scalable deployment to both internal users and hundreds of thousands of external clients worldwide.In this role, you will independently define and scope complex, multi-month projects, fostering cross-organizational alignment in ambiguous problem areas. Your architectural decisions will significantly influence the way Anthropic develops and scales its products. You will collaborate closely with research teams to transform cutting-edge capabilities into market-ready solutions, ensuring a lasting impact on our platforms that serve both internal and external engineering teams.Multiple teams are actively hiring, and team assignments will be determined post-interview based on your skills, interests, and the needs of the organization. This flexible approach helps us align talented engineers with backend product initiatives where they can make the most significant impact and experience growth.Your Responsibilities:Platform Acceleration: You will enhance developer productivity for product engineers at Anthropic. This includes architecting and optimizing critical development infrastructure that fuels our AI product development, encompassing development environments, observability, and CI/CD pipelines. You will work closely with product teams to understand their workflows and eliminate friction points, resulting in a profound multiplier effect across the product organization, thus accelerating our mission.Service Infrastructure: You will build and maintain the core infrastructure that supports Anthropic's engineering efforts, ranging from service mesh and observability systems to deployment pipelines and shared libraries. Your contributions will empower product teams to construct and operate reliable services at scale, positioning you as a critical force multiplier within the company.Multicloud: You will develop and sustain the infrastructure that allows Anthropic to function seamlessly across various cloud providers, focusing on cloud-agnostic solutions that enhance our operational efficiency.

Join Databricks as a Staff Backend Software Engineer on our AI Platform team, where you will play a pivotal role in shaping the future of data analytics and machine learning. You will work collaboratively with talented engineers to design, develop, and enhance robust backend systems that drive our cutting-edge AI solutions. Your innovative mindset and technical expertise will help us deliver unparalleled value to our customers.

Join the Nooks.ai Team!Nooks.ai is at the forefront of transforming sales with our AI Sales Assistant Platform (ASAP). Our innovative technology efficiently automates routine tasks, empowering sales representatives to concentrate on building meaningful customer relationships and driving sales growth. Having assisted thousands of sales professionals in exceeding their targets, we have saved clients countless hours and generated substantial revenue streams. Nooks is trusted by leading sales teams from renowned companies such as Hubspot, Rippling, Toast, and many others.Our dynamic team has successfully raised over $70 million from top-tier venture capitalists, including Kleiner Perkins, which marked its first investment in sales technology in over a decade. In the past two years, we have quadrupled our annual recurring revenue (ARR) and are poised to triple it again this year. Discover more about us at Nooks.ai.About the Role:We are seeking a talented Senior Software Engineer to take ownership of our core platform during this exciting period of hypergrowth. You will have the opportunity to lay the groundwork for upcoming projects over the next 2-3 years, with autonomy to lead and innovate in the development process, including substantial 0-1 work.Impact of the Team:Our engineering team is pivotal to our success, achieving significant revenue growth year over year while ensuring our systems are scalable and efficiently architected to meet increasing demand. Platform engineers play a critical role in maintaining balance, enabling our product engineering teams to consistently deliver sought-after features.

About Us:At Ambience Healthcare, we are not just another scribe; we are pioneering an AI intelligence platform that reinvigorates the human touch in healthcare while delivering significant ROI for health systems nationwide.Our innovative technology enables healthcare providers to concentrate on delivering exceptional care by alleviating the administrative burdens that detract from patient interactions and their most impactful work. Ambience provides real-time, coding-aware documentation and clinical workflow support in ambulatory, emergency, and inpatient settings across leading health systems in North America.Our team is driven by a relentless pursuit of excellence and extreme ownership, dedicated to crafting the best solutions for our health system partners. We champion transparency, positivity, and thoughtful engagement, holding each other accountable because we understand the significance of the challenges we tackle.Ambience has earned accolades such as being ranked #1 for Improving the Clinician Experience in the KLAS Research Emerging Solutions Top 20 Report, being recognized by Fast Company as one of the Next Big Things in Tech, and being named one of the best AI companies in healthcare by Inc. We were also selected as a LinkedIn Top Startup in 2024 and 2025. Our esteemed investors include Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, and Kleiner Perkins — and our journey is just beginning.The Role:As a Staff Machine Learning Engineer, you will play a crucial role in advancing clinical AI that impacts millions of patient encounters across the largest health systems in the nation. Your contributions will directly influence the speed at which we enhance our AI capabilities through the platform you will oversee.You will design and implement evaluation and release processes that empower teams to deliver with confidence, create observability tools to identify quality issues pro-actively, and develop debugging tools that facilitate rapid issue reproduction. Additionally, you’ll work on the chart context retrieval layer that transforms patient history into model-ready inputs.Our goal is to enable teams to iterate on quality within days, not weeks, ensuring that every enhancement you implement adds value across all product teams each quarter.Please note that our engineering roles operate in a hybrid model from our San Francisco office (3 days per week).What You’ll Own:Evaluation & Release Infrastructure — Developing automated grading systems and release gates that function seamlessly across product teams, creating a unified evaluation dataset with version control to replace fragmented workflows. Implementing production-quality monitoring that includes end-to-end tracing, shared metrics, and automated alerts.Debugging Tools — Building encounter replay features that reconstruct precise inference inputs (including retrieved chart context, packed prompts, and model versions) to allow teams to troubleshoot issues without sifting through logs. Creating differential views to compare known good states with regressions.