About the job
Bolt is looking for a Senior Staff Machine Learning Engineer for AI Applications to join the Customer Support Product team in Warsaw, Poland. This position centers on improving the quality and effectiveness of AI automation within customer support.
Role overview
This engineer will play a central role in shaping how Bolt evaluates and integrates large language model (LLM)-based systems. The work involves driving improvements in knowledge quality and retrieval, and building feedback processes that strengthen automated support solutions.
What you will do
- Lead initiatives to assess and align LLM-based AI systems for customer support.
- Enhance the quality and accessibility of knowledge used by automation tools.
- Develop and refine feedback loops to support continuous improvement in AI-driven support automation.
Who this role suits
This position is well suited for those with a strong background in applied machine learning, knowledge systems, and a focus on real-world AI product enhancements.

