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Senior Staff Machine Learning Engineer for AI Applications

BoltWarsaw, Poland
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

To thrive in this role, candidates should possess a deep understanding of machine learning principles, experience in AI systems, and a passion for refining knowledge and retrieval methods. Familiarity with feedback loops in automated systems is a plus. Strong analytical and problem-solving skills, along with the ability to work collaboratively in a fast-paced environment, will be essential for success.

About the job

Bolt is looking for a Senior Staff Machine Learning Engineer for AI Applications to join the Customer Support Product team in Warsaw, Poland. This position centers on improving the quality and effectiveness of AI automation within customer support.

Role overview

This engineer will play a central role in shaping how Bolt evaluates and integrates large language model (LLM)-based systems. The work involves driving improvements in knowledge quality and retrieval, and building feedback processes that strengthen automated support solutions.

What you will do

  • Lead initiatives to assess and align LLM-based AI systems for customer support.
  • Enhance the quality and accessibility of knowledge used by automation tools.
  • Develop and refine feedback loops to support continuous improvement in AI-driven support automation.

Who this role suits

This position is well suited for those with a strong background in applied machine learning, knowledge systems, and a focus on real-world AI product enhancements.

About Bolt

Bolt is one of the fastest-growing tech companies in Europe and Africa, serving over 200 million customers across more than 50 countries. We are committed to fostering an inclusive workplace where everyone is valued, regardless of their background. Our mission is to create cities that prioritize people over cars, and we invite you to help us realize this vision!

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